146 Customer Reviews
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Review from Cynthia J
1 star04/25/2024
Horrible customer service! The wait time to see about a slow leak on my newly purchased tires is 2 hours. This is my second day trying to get in there and still the wait is horrible. The parking is really bad I got there right at 8:00 when they opened and the wait would have still been 2 hours. They need to hire additional help if it takes that long to check for a slow leak.
Discount Tire Response
04/26/2024
*******,
We are sorry to hear about this experience. This is not the standard of service you should come to expect. We understand your frustration, and would like to look into this further to see what we can do to help make this right. If you could provide some additional details to the following link, we can get started: ************************************************************
We appreciate you giving us the chance to resolve this to your satisfaction, and look forward to hearing from you soon.Review from Susan J
3 stars04/22/2024
Dusciubt ************ is Great but they convince you you'll save money by signing up for their ****************** that offers 6 months $0 Financing. Minimum payment of $39 month. Well I paid $200 month and when I just got my final bill ********* has tacked on $100 they claim are Late Fees. That's Bullshit! My purchase was made on November 20th and I was told no payment was due in December. So since I paid $200 every month I should not owe any fees. So WHY is this 0% Financing for 6 months charging Late Fees? I feel like I've just been SCAMMED! And when i called them about this exorbitant charge they claim I paid every month late. I will NOT be made a fool and will not stand quietly by while your NOT SO FREE Financing can ***** a Senior Citizen out of $100!Discount Tire Response
04/23/2024
Thank you for sharing your experience with us. We are glad to hear that the store was able to get you taken care of, and apologize for the issues you describe regarding the Discount Tire Credit Card through Synchrony. Unfortunately on our end we are unable to access account information or make changes on your account. In order to get that resolved for you, we would recommend filing a complaint through Synchrony directly.
The ************** customer service phone number for questions on an existing account is **************. We apologize again for the inconvenience.
Review from Lois A
2 stars04/19/2024
The *********** is not consistent with documenting payments. I purchased a set of tires from Discount Tires and charged them to my credit card. I submitted two payments by money order and neither was posted to my account leaving my account in payment due status. This caused me to have to make double payments. It has been a hassle trying to correct this concern.Discount Tire Response
04/20/2024
**************,
Thank you for bringing this to our attention, I apologize for the experience you have described. Unfortunately, with the information that you have provided I am not finding you in our system. I would like to look into your comments and concerns. If I could please have you reach out to us directly at ************************************************************, with the invoice number, the full name and phone number that would appear on the invoice. I should then be able to locate your profile on our store's system.
Thank you for sharing your experience with me, and I hope to hear from you soon.
Discount Tire
Review from Stephanie W
1 star04/09/2024
Do NOT BUY WHEELS FROM THIS COMPANY! They sell complete pieces of crap! I originally purchased all new Yokohama tires and BKGLMS LIQ HAWK wheels on 2/22/2024. As I was headed to work this morning, I heard a bang and then all the air went out my front passenger side tire. There was no pothole or anything in the road, this was completely random! I had my vehicle towed to the discount tire I purchased from. They remove the tire and saw the tire itself was fine and the wheel is what bent pretty badly. He told me my warranty does not cover a replacement and I would have to purchase a new wheel. This is unacceptable, because I didnt hit anything not even a pothole! This is a complete manufacturer issue! I shouldnt have to pay for the c*** yall sell!Discount Tire Response
04/10/2024
Hello *********,
Thank you for taking the time to bring this to our attention. I sincerely apologize for what you have described as it does not align with the level of service we aim to provide. I can understand your frustration and want to make sure we get this addressed for you, so that we can take steps to make this right and get you back on the road safely.
I ask that you reach out to us at ******************************************************************** I can gather some more information and share your comments with our management team and have them follow up with you to address this.Review from Travis Mast
1 star04/07/2024
I left another review on yelp but thought what would it hurt to leave more than one. So long story short, I called and scheduled an appointment. Then when I arrived, they proceeded to tell me that I didnt have an appointment. I pulled out my phone and showed them where I had in fact called, but the manager of this store(******************************************************************************************) is an absolute idiot. Im so glad I dont live here and have to deal with these people for tires!! Anyhow thats about it. This particular store SUCKS!! Dont go there!!!!Discount Tire Response
04/12/2024
Hello ******! We appreciate you contacting Discount Tire. We deeply apologize for any miscommunication during your recent visit. Your feedback is invaluable, and we're committed to addressing this internally to enhance our service standards.
Rest assured; we'll be investigating this matter with our regional executive staff. Should you have any more comments or concerns, please don't hesitate to contact us directly using this link: ****************************************************************** you for giving us the opportunity to rectify this situation with you.
Review from Angelo S
1 star04/05/2024
Went to get my tires rotated as per agreement. Representative walked me inside and then indicated that it would be a waste to rotate my tires and they would all need to be replaced. It seems Ive seen the same thing playing out on other complaints here and it looks like the employees are trained to say the same thing. The other lie they tell is its against the law to rotate tires under certain tread but the only states tires cant be sold. It seems they are trying to scam customers to keep buying tires when they are not ready for them to make money. This was last straw. Going to ****** from now on.Discount Tire Response
04/08/2024
Angelo,
We are sorry to hear about this experience you you describe. We would like to look into this further to see what we can do to create a better experience for you, and work to earn back your trust.
If you could provide some additional details to the following link, we can get started: https://discountti.re/KFDTBBB
We appreciate you giving us the chance to resolve this to your satisfaction, and look forward to hearing from you soon.Review from HAMDY A
1 star04/04/2024
I went to Discount Tire in ******* at ********************************************************* due to a rear passenger side flat tire. The advisor recommended replacement of the tires as it is irreparable, which I agreed to and work was completed. Later on after a month or two There was a humming noise coming from the rear axle and I took the car to 3 or 4 different shops to diagnose the problem and paid their diagnostic fee and was unable to figure the problem out till the vehicle was dropped of at caliber auto care in ****** after the noise was becoming louder by the minute. After diagnostics were completed it turns out that the Discount tire store in ******* replaced the tire with the wrong size with a 245/40/19 instead of it being 245/45/19 which damaged the transfer case as it was compromising from the bad tire size. Total repair costs now after these damages is coming to almost $8,000.00. I've tried reaching out to the ** at that store trying to talk to them about these issues and being unable to get a hold of them.Review from Jennifer T
1 star03/27/2024
I bought 4 tires & had them put on today. The guy checks my tires with his phone app & tells me I need an alignment. I said I had an alignment done last Thursday. He said tires should be done before an alignment and I need to pay for another alignment now that new tires will be on. Another guy behind the counter agrees with him. I said I'm not getting another alignment done- l've driven the car twice since the alignment. It drives perfectly straight. It didn't matter what I said. Then the other guy goes my new alignment that I just paid for won't work because I didn't buy the *********** and give the alignment place h*** if they don't redo it for free. While my car was getting the tires put on I went to the alignment place and told them like I was treated like an idiot female, and that the car drives perfectly straight. He said they should not have come at me like that because it doesn't matter which gets done first-but he would look at it for free if I wanted him to -but it does ******** way or the other at all - it's great. When my husband brought me back to pick up my car, he was going to walk in with me this time, but a different employee saw us pull in and walked out to the parking lot to give me my key and receipt. There's no way the guy who sticks his phone over the tires to measure tread knew if I needed an alignment-obviously. If it was my husband they probably would've recommended an alignment-he would have said I had one done 6 days ago-and they probably would've said ok.Had this been my 85-year-old mother-in-law - she would've just took them at their word - because she would e been too scared to drive her car with the way they ******* you with lies.I dont not know how to rip a motor apart-but I know when my car pulls to the left-AND WHEN IT DOESN'T. Also whats with the Do you want the $79 extra coverage? No means no. "Not even if I give it to you for half price?" Pretty sure that question was asked and answered. **********, **Discount Tire Response
03/28/2024
Hello ********,
I apologize for the inconvenience and frustration you experienced during your recent visit to our store. It's important to us that every customer feels respected and heard, and we're sorry if that wasn't your experience.
We appreciate you bringing this matter to our attention and want to assure you that we take your feedback seriously. We will address this issue with our team to ensure that all customers are treated with professionalism and courtesy.I would like to look into your experience with our store management team and ask that you please reach out to us at ************************************************************, so that we can gather some additional details from you.
********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation. I hope to hear from you soon.
Sincerely,
Discount TireReview from Ja W
1 star03/26/2024
So I went to Discount Tire to get four tires installed to find out that they damaged my wheels and TMPS sensors. They also left dirt and grime inside my vehicle. What a CARELESS ACT.Discount Tire Response
03/27/2024
Hello *****,
I am sincerely sorry to hear about the disappointing experience you had during your recent visit to Discount Tire.Your satisfaction and safety are our top priorities, and we deeply regret any inconvenience or frustration caused by the damage to your wheels and TPMS sensors, as well as the cleanliness of your vehicle.
We want to assure you that we take all customer feedback seriously, and we are committed to addressing and resolving any issues that arise. The care and maintenance of your vehicle are of the utmost importance to us, and we apologize for falling short of the high standards we strive to uphold.I would like to look into your experience with our store management team and ask that you please reach out to us at ************************************************************, so that we can gather some additional details from you.
*****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation. I hope to hear from you soon.
Sincerely,
Discount TireReview from Raul L
1 star03/18/2024
I hope this email finds you well. I am writing to express my disappointment with the recent experience I had regarding your price match guarantee.As a loyal customer of **********************, I have always appreciated the quality of service and the commitment to customer satisfaction that your company prides itself on. However, my recent encounter has left me feeling let down.I recently visited one of your locations with the expectation of utilizing your price match guarantee, as I found a lower price for the same product at a different store. Unfortunately, upon presenting the evidence and requesting the price match, I was informed that your store was unable to honor it due to certain restrictions.This experience has been disheartening, as I have come to rely on Discount Tire for not only excellent products but also for fair and competitive pricing. It is disappointing to encounter a situation where your price match, which is prominently advertised as a benefit to customers, is not upheld.I understand that there may be policies and guidelines in place, but as a loyal customer, I had hoped for more flexibility and understanding in this matter. I urge you to review your price match guarantee policy to ensure that it aligns with the expectations and needs of your valued customers.I appreciate your attention to this matter and hope for a resolution that restores my confidence in Discount Tire.Sincerely,
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