Reviews

This profile includes reviews for Dansons's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dansons

  8877 N Gainey Center Dr Scottsdale, AZ 85258-2108

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  Dansons

  3411 N 5th Ave #500 Phoenix, AZ 85013

Review Details

• Review fromSteven S

  Date: 08/19/2024

  1 star
  Buyer Beware!! Will never buy another PIT BOSS SMOKER OR PIT BOSS PRODUCT!!! So our Pit Boss Smoker caught fire during the night!! Yesterday evening we smoked some burgers.. same start up.. same shut down as we have done for almost 2 years of having it! & We used it quite often! We ended up unplugging it & went on about our night... This morning the smell of smoke was horrid, go outside to see it was burned up!! We are very lucky nothing around it caught fire!! ***** spoke to a manager **** with customer service and he said all they will do is send us a new ******************* & hope it doesn't happen again (oh & he would throw in a bag of pellets!) talk about a slap in the face!!!!!! NO!!! The metal is warped, even the door seals are ruined! He basically called ***** a liar for how we used it and advised us that maybe we need to call customer service every time we start it & shut it off... RIDICULOUS!!!! Pit Boss truly DOES NOT stand by their products or customer service!! He didn't give a c*** about us or the product!!!

  Dansons

  Date: 08/20/2024

  Hello,
  
  We understand your concern and are happy to have a conversation with you after your control board arrives. We have a Facetime-like program that we can use to walk you through a step-by-step start-up and shut down process to ensure that you can grill again safely and with confidence.
  
  Thank you,
  
  
  

• Review fromArthur M

  Date: 07/24/2024

  1 star
  I recently purchased a PB pro elite 1600 pse nothing but problems out of the box will not Connect Wi-Fi or Bluetooth I am an IT engineer I tried everything before I called them no luck after calling them at least 5 times and and going through their support team nothing was resolved so I called one more time and ask for a Replacement Controller since this device is not working as advertised they said no so I asked to talk to a supervisor who basically refused to address the problem and refused to send me the replacement controller he just blew me off and hung up I paid ***** dollars for a piece of junk which I cant even use this Company needs to be held accountable for the fact that a lot of people are having issues that refuse to fix this company was recently purchased by ******************* I have complained to them also and they have not responded but I will not stop until they fix their product problem,know company should be allowed to treat customers like this

  Arthur M

  Date: 07/30/2024

  A representative from PB called and assured me that the part would be ordered its been two weeks know email or confirmation of the order being placed this is par for the course with this company still waiting for confirmation from them

  Dansons

  Date: 08/05/2024

  Hello,
  
  We understand that shipping delays are frustrating, especially during the peak of grilling season. Please be assured that we are working hard to get orders out as soon as possible. Kindly check your email for tracking information of your order.
  
  Thank you,

• Review fromCristina J

  Date: 07/05/2024

  1 star
  If zero stars was an option, I'd select it. I urge you not to purchase a Pit Boss Grill. After 2 years, a grill that costs several hundred dollars shouldn't fail to work. They claim to offer a 5 year warranty on parts. We first called on 5/24/23 and was told they'd send a new control board. It took over 2 weeks to ship the part and another week for it to arrive. Unacceptable. We installed the new part they were convinced would solve the issue and no, still doesn't work. On June 8, after many phone calls, another part was ordered. It is July 4th, almost a month later, and the part has still not been shipped. We've called many times and are always given the same story, there is nobody you can speak to to escalate a problem. One **** ****** actually told me "I could transfer you to a supervisor, but I don't want to". Danson, if you're reading this, go back and listen on your recorded calls. We've had a inoperable grill sit for 6 weeks and still haven't been sent the part. Shame on you Dansons for making a grill that fails in 2 years, and do not make false claims that parts are covered for 5 years when you don't send them and you monopolize the parts as they can't be purchased elsewhere.

• Review fromAngelica B

  Date: 07/01/2024

  1 star
  Purchased a pit May 24th didnt receive it until june15, 2024, and after building it come to realize the grease pail hook is missing! I call the company and they wont give me a replacement! It wasnt a cheap purchase they want to give me 50 for there flaw, what am I to do about the grease and the paiil situation? **************** is so rude, they have your money that is all they care about! Worst customer service experience I hav ever experienced

  Dansons

  Date: 07/02/2024

  Hey ********,
  That is very unfortunate, and we understand your concern. If there is anything Pit Boss can do to assist you moving forward, or you'd like to utilize the compensation approved on your account, feel free to reach out us at Pit ****************** ************. 
  
  
  
  

• Review fromWilliam P

  Date: 06/19/2024

  1 star
  I would give them a 0 if possible. This company is rude and does not cover grills damaged before customer receives them.

  Dansons

  Date: 06/22/2024

  Hey *******,
  
  Thank you for getting in touch. Our CARE Team placed an order for the damaged part you requested on the morning of 06/19/24. Instead of waiting for an out-of-stock product for a brand new grill, we recommend returning the unit to the store where it was purchased for the fastest resolution.
  
  Kind Regards,

• Review fromJeff C

  Date: 06/16/2024

  1 star
  I purchased a Pit Boss Pro Series upright smoker about a year ago at Lowes. About 90% of the time smoker would burn back through the auger tube into the pellet bin and ignite all the fuel pellets at once. Pit Boss Support said that the controller board was bad and they would send a new one. They told me that it was in stock. After a week I called back and was told the part was on backorder and was in transit to their warehouse. As of today the board is still on backorder, still in transit, and my smoker is inoperable. They cant give me an ETA. My feeling is that if they are still able to manufacture new smokers then they have parts somewhere. In a few days I will have waited 3 months for a controller board. This is ridiculous and totally unacceptable. Pit Boss smokers are junk and the companys ability to support them is non-existent. Mine is probably going to the scrap metal recycler if I dont see a controller very soon. Ill let my attorney recover the money I spent on it.

  Dansons

  Date: 06/18/2024

  Hey ****,
  
  We understand waiting on an out of stock product can be frustrating. We have sent you an email directly. Feel free to reply back to this email to set up a call back and get your grill fixed up.
  
  Thanks,

• Review fromJudith W

  Date: 05/17/2024

  1 star
  These people do not even deserve one star.We purchased a $1000 Pit Boss smoker less than 6 months ago and have had one issue after another. We have had several conversations with both the company and Lowes. This has been ongoing for a couple of months now and Pit Boss has decided they will do nothing to help our situation!! One of their final suggestions is for us to hire a handyman to fix the problem. Really??!!We have run out of ideas on how to get your company to either replace this item or return it..

  Dansons

  Date: 05/20/2024

  Hey ******, that is very unfortunate, and we definitely understand your frustration. If there is anything Pit Boss can do to assist you moving forward feel free to reach out us at Pit ****************** ************.
  
  Thanks,
  

• Review fromNora B

  Date: 04/05/2024

  1 star
  I would give negative stars if I could. I ordered a Pit Boss combo on 3/20/24, I received order and shipping confirmation right away. It arrived on 3/27/24 with a huge hole in the side so I called immediately. They agreed to send me a new one but the order continues to just sit there. I have called and emailed multiple times only to be told 'it's close to being shipped'. Once they get your money, they don't care if you get your order or not. I wish I would have picked a different company and brand.

  Dansons

  Date: 04/15/2024

  Hey ****, that is very unfortunate, and I definitely understand your frustration. After reviewing your account, I seen the item has a tracking number and has left the warehouse. The schedule delivery date is Tuesday 4/16/2024.

• Review fromBrian J

  Date: 03/19/2024

  1 star
  I purchased a PB1000PL March 23 2023. Within the first 3 uses of the grill it started having issues. The company has sent a new control board, and now two igniters. *** spent more time replacing parts on this unit than actually using it. *** requested a replacement unit multiple times as it seems that this is just a leman and Im told we replace parts. Personally I dont feel as this is sufficient to the amount of issues this unit has had since it was purchased. They continue to advise I contact the retailer ********* which in turn directs me to the manufacturer. Its a back and forth game. I just want to enjoy the unit that I purchased without worrying about another breakdown.

  Dansons

  Date: 04/15/2024

  Our scope of support begins and ends over the phone. Anyone with any grill that we manufacture can call us and we will offer to troubleshoot free of charge. We depend on our customers to let us know what exactly is going on with their unit. That includes an accurate description of the issue, the sound, and what happened before, during, and after the issue. If, after proper troubleshooting, we the manufacturer determine that a part or parts are needed to resolve the issue, we will make that recommendation. If the customer is still under their manufacturers parts warranty, we will ship those parts free of charge. We have reached out via phone and email to see if we can assist further.

• Review fromKimberly M

  Date: 10/15/2023

  1 star
  If I could give no stars or negative stars, I would!! I was looking for a cover for my Pit Boss Grill/Smoker and was struggling to find one on my own so I called Pit Boss directly. The customer service rep that I spoke with said he knew exactly what I needed based on the information I gave him, so I ordered. They sent me the wrong grill/smoker cover. I called to tell them what happened and was told I had to pay to return the cover, I had to call them with the tracking number, I had to watch and wait for it to be delivered then call them back stating it was delivered before theyd refund me. Heres the kicker, (remember this was THEIR ERROR) they never offered to correct their error nor would they refund me the full amount I paid stating its their policy to not refund initial shipping costs nor will their system even allow them to do so. No manager would speak to me about this, in order to make this right. Again, their error and I am out $40 due to their incompetency.

  Dansons

  Date: 10/16/2023

  Hello ********,

  We have reached out to you about this situation, to offer our assistance. Please feel free to contact us directly so we can help resolve this concern.

  Thanks,