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Business Profile

Hearing Assistive Devices

Bossa Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 1,238 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered hearing aids 08/30/2023, $109.97. Order number ******. Sent multiple emails on when I'd get them. Received 10/02/2023. Way too big for my ear. They were only "used" for about 30 seconds. I requested return info the next day. Returned on 10/04/2023 and followed their instructions and took pictures of each packing step after reading the horrible reviews. They received package 10/06/2023. I sent multiple emails asking when I'd receive credit. The last email on 11/02/2023 from them was the "will check with the finance department" trap everyone else has sited. I would like a refund of my money! This is ridiculous. I think we all need to file a class action lawsuit against this company ASAP.

    Business Response

    Date: 11/08/2023

    Hi ****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about BOSSA HEARING. #1 They quoted a price with tax for hearing aids, #2 Immediately after, they offered an even better pair for $40 more, to which I hesitated, then agreed #3 they made additional offers and I was uneasy, refused further offers. The Purchase: A. after two weeks and no shipping notice I checked my credit card, charged ON ORDERING. I spoke to customer service multiple times. B. When I said I wanted a refund they assured me it would arrive in two more weeks supply issues was always excuse. It was finally received in August. THE RETURN: They shipment was hand delivered on ********* 30 in ********** office. Received and sent to accounting on August 31. 1) after waiting two weeks I called, well send a note to accounting 2) emails, emails emails with same answer. 3) It has been 62 DAYS SINCE THEY RECEIVED THE RETURN. I am 77, I am on social security, I pay my ********* my Part D, my prescription copays, personal hygiene, and rent. There is not much extra any time. This company is committing unethical business practices. It seems to be taking incoming to pay refunds after as much delay as possible. DO THEY HOPE I WILL DIE BEFORE REFUND??

    Business Response

    Date: 11/08/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1 I ordered a pair of hearing aids from Bossa Hearing. When I had not received them by July 15, I contacted them to enquire, I was told there was a delay, but no timeline. I decided to cancel the order as they had not been shipped. I was told I would receive a refund within 24 - 48 hours. To date (Nov 6) I have not received a refund. I have phoned, sent numerous emails, responded to their marketing texts, posted on their social media, and every single time I get the same answer - I am so sorry to hear this, I will take personal responsibility and rest assured, this has been escalated. And nothing.

    Business Response

    Date: 11/07/2023

    Hi ***,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued last 1st of November.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The aids fell out and returned them within 10 days. Have still not received a refund and it's been six months.

    Business Response

    Date: 11/06/2023

    Hi Rod,

    We do apologize for the delay of your refund.

    We are trying to locate your order using your information but it appears we cannot locate it. Could you please provide the following information for us to properly help you?

    (1) Order Number
    (2) First and Last name in the order
    (3) Email associated on the order 

    Once we have the information needed, we'll get back to you as soon as possible. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hearing aids from Bossa Hearing in early July 2023. They were intended as a back up as mine were out for repair. I did not receive the hearing aids until August 11, 2023. I immediately returned them that day as I no longer needed them and the quality was so poor and shrieking. I followed their specific instructions for return. Bossa received my package on August 14, 2023. I paid ****** and have not received my refund. I have contacted Bossa on Sept 13, Oct 5, Oct 29 and did an online chat as well in mid October. Although company immediately responds to my e-mails, I always get the same story. We sent your information to finance ***** Thank you for your patience My tracking number is ******. When I saw all of these other complaints, I knew I was not alone.

    Business Response

    Date: 11/07/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/07/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Bossa Hearing hearing aids I tried to use them hoping it would help with The tinitus. I was riding farm equipment and the Bossa Hearing did not cancel the noise like I thought. Next thing, I was using a hand tool a 3/8" ratchet I sounded lour than I have heard every click. I called Bossa Hearing to see if they could give some advise or a setting to help with this tinnitus, She said she couldn't help me with any So I call them because they have to send me a RMA number and they #****** I sent them back Sept. 6th and the tracking said they received them Sept.9th Bossa Hearing has a 45 day return policy. I received the hearing aids 8-26-23 and returned 9-6-23 because I felt they were going to work for me. They emailed me a number to call, so I called On 10-2-23 I called 3 times, they didn't pick up so left a message. It said it would get back the next day and they did not. All I want is my $227.00 refunded. I didn't have the hearing aids over 45 days. They didn't work for me.Refund me please. Thanks for your help ********************* Order #******** Tracking # ****-0108-9960-0048-9687-70 With the return number. ******

    Business Response

    Date: 11/07/2023

    Hi ****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/07/2023

    BBB,

    I appreciate your help and thank You

    *********************

    Business Response

    Date: 11/08/2023

    Hi ****,

    Your satisfaction is our top priority, and we are here to ensure you have a positive experience with our products and services. As for your refund, it has been issued in our end and should reflect back in your account few days now. If you have other concerns, please feel free to reach us so we can assist you further. Thank you!

    Best regards,
    Mark

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bossa OTC Hearing Aids Order is under *********************** - order #'s ****** & ****** Bossa received 1 set back on 9/8/23, still have not received an RMA# for the 2nd set and they are for the last month and a half have said they will "escalate" the refund. He purchased one set, received and was billed for 2. I have called and asked about the refund and was told it would be escalated. That was Monday the 30th and again on Wednesday, November 1st. My step mother has been in constant contact with them via ******** messenger since September 14th, asking for the refund and the rma to return the second set. She will not send the second set back until they receive credit for the 1st ones, because they don't want to be out product and money. I have been in contact with a ***** on their web page chat and also called them on the phone and spoken with an agent and a supervisor.

    Business Response

    Date: 11/04/2023

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/04/2023

    I accept that part about the refund. However, you did not address the return of the second set. 

    Business Response

    Date: 11/04/2023

    Hi ********,

    I checked your second order 134010 and it was delivered last September 02, 2023. 

    Please be advised that we only have 45-day return policy which means you have 45 days after receiving your item to request a return. It appears the order is already outside the return window which we cannot accept your return request on it at this time.

    You can check our policy at *********************************************************.

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of Bossa hearing aids on Aug. 23, 2023. They did arrive and I couldn't wear them so I contacted them and got instructions on how to return. They received my return package on Sept. 8, 2023. I have sent them several emails asking about my refund and I still have NOT received my refund 2 months later. The support team just keeps saying that they'll look into it. My account # is order # ****** for $197.97. I was informed that I owed them $25 for a restocking fee. They were contacted by me concerning my refund on Oct. 2, Oct. 14 and on Oct. 22. My request # is ******.

    Business Response

    Date: 11/06/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/06/2023

    I do not wish to close out the complaint until I actually SEE the refund posted to my credit card. Forgive me for saying so, but I do NOT just accept their word on the matter. 

    Business Response

    Date: 11/07/2023

    Hi *******,

    We understand how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days.

    You may not see the refund yet in your bank account, but we ********* will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after 2 weeks. You may also reach our **************** Team should you need more info about this.

    Thank you for kind understanding.

    Sincerely,
    Mark

    Customer Answer

    Date: 11/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 15th, 2023 I purchased hearing devices from Bossa Hearing for $209.95, I received them on Oct. 1st, 2023, I wore them as directed to get use to them but they kept hurting my ears and I was having the feeling my head was clogged up. I called the support line and was told to make sure they were charged fully and try again, which I did but it still didnt work so I call to return and was told I would have to pay for return and email them the tracking number. I mailed them and gave them the tracking number on Oct 3rd, 2023 and according to the tracking info they received them on Oct 7th, 2023. On Oct 9th, 2023 I called them and was told the aides had passed inspection and it would be 14 days and I would get my refund which will be Oct 27th, 2023, I told them good because another company was holding hearing aides for me and I needed that money to pay them cause Im on a fixed income. On Oct 27th, 2023 no refund, I called and was told the refund is going to be in my bank on Nov 2nd 2023, I said ok, Nov 2nd no refund, I called and was told the refund would be in my bank on Nov 8th, 2023, I ask the lady if I could speak with billing because this is the 3rd date they have giving me and what will happen when the 8th comes around and I still dont have my refund? She said that billing doesnt talk on the phone and the if I dont get my refund on the 8th we will cross that bridge when we get there. I asked if I could speak with a supervisor and was told they dont have them. I told her this other company is not going to hold my hearing aides forever and I really need them, she said wait till the 8th. Please help, Im afraid I will never get my refund. Thank you ****

    Business Response

    Date: 11/06/2023

    Hi ****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Bossa Hearing aides on 8/3 I received them 8/9. The order number was ******. They received my return on 9/1 . It is now 11/3 and I have yet to receive my refund. I have sent numerous emails and have made several calls to no avail. Poor customer service. I see I am not the only one having this problem

    Business Response

    Date: 11/06/2023

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

Bossa Hearing is NOT a BBB Accredited Business.

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