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Business Profile

Hearing Assistive Devices

Bossa Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 1,239 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these hearng aides on *****. hen I didn't receive them I asked for a refund. I was promised a refund on **** and have yet o receive it

    Business Response

    Date: 11/17/2023

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bossa Hearing order ******. I returned hearing aid because it didn't fit, kept falling out.I returned the order and they received it on 8/30/23. I have not received my refund yet.I have contacted Bossa weekly asking about the refund and they apologize and stated they will elevate the issue to get it resolved. 2 1/2 months later and no refund.

    Business Response

    Date: 11/17/2023

    Hi ***,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/30/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *** *****

     

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wed Sept 27th, 2023, I placed an order for a pair of hearing aids on their website. ORDER #******. The very next day (28th), I send an email canceling the order and they responded and didn't even ship the item. Yet they went ahead and charged my credit card. So I waited until the 10th of October for credit to show up on my crdt cd acct, it never did, even though their refund policy says within 7days! Contacted them and they responded by email saying their accounting **** is processing it! Again on the 17th, and towards end of October also, and I was given the same run around. I told them I didn't want to pay interest on the crdt cd for the amount and they have no care! Since, I've noticed they're doing this to many seniors (I presume due to the nature of their business), they should be prosecuted by the State's Attorney and shut down by the state, I think (wish). I live in *****, but I would fly out to ******* to testify in court; either for defrauding seniors or a class-action law suit, as I've noticed there have been 450+ complaints! For now, I hope they refund my money for an order they haven't even shipped! Thank you for your help.P.S. I've disputed with my crdt cd company, and they've issued a temporary hold on the charge.

    Business Response

    Date: 11/16/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/17/2023

    from everything I've read written by the other complainants, I will not consider this resolved until I see the credit issued in my credit card account! I've been getting this 'run-around' from them for weeks!

    Business Response

    Date: 11/18/2023

    Hi *******,

    We know how keen you are on this and that's understandable. The refund just issued on 16th of this month in our end and should reflect back in your account in the next few days.

    You may not see the refund yet in your bank account, but we ********* will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after 2 weeks. You may also reach our **************** Team should you need more info about this.

    Thank you for kind understanding.

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/9/23, I ordered a Bossa hearing aid. I received it 9/23 and it did not meet expectations.Bossa issued a return authorization 10/2/23 and item was returned 10/4/23.Per Bossa policy, I waited one month for credit back to my ***** I have followed up numerous times and Bossa confirmed credit was approved and will be reflected any day, one of their many excuses!To date, 11/15/23, credit has not been received.I request full credit, plus daily interest.

    Business Response

    Date: 11/16/2023

    Hi ****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought hearing aids in Oct 2023 and returned them Immediately for a refund because they didnt fit I have not received a refund

    Business Response

    Date: 11/15/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/10/23 I emailed Bossa asking how I would go about returning the hearing aids that I purchased (order#*****). I was informed that I would need to return them in the original packaging and would be charged a $25 restock fee. They also asked that I email them the tracking number. I packaged all contents in the original package and emailed the tracking number to them on 4/12/23 (tracking #**********************). I followed up on 5/16, 6/6, 7/1, 7/10, 9/9, 10/1, 10/18, 11/6 and 11/13. Each time I was told that they were still processing the refund and would escalate the request to the accounting team. At this point I think that requesting a FULL refund is not unreasonable. The restock fee should be waived! The phone number I was given is ************.

    Business Response

    Date: 11/14/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 16th, I ordered (*****) the upgraded hearing aids. The total price was $149.97. Items were delivered on August 12th. In early September I returned the item in pristine condition. On October 22, they acknowledged the return. Since then, I have emailed them twice about the refund. They give lame excuses and I have not received the refund. This Company has passed the request around to several people. Yet, still no refund!!

    Business Response

    Date: 11/13/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/13/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned hearing aids in the same condition i received them. Brand new, only used a 2 weeks, did not help me, I returned them. I purchased in Sept, returned in October, still waiting for refund.

    Business Response

    Date: 11/13/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought hearing aids on line. The ad said, "if not satisfied, money back guarantee" Returned the hearing aids within time requirements. Company acknowledged receiving them back. Now some 9 months later, no refund.

    Business Response

    Date: 11/10/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original date of purchase for two hearing aids was August 2023. I canceled them the same day. But the company took my money and did confirm cancelation. I have been writing to them to refund my money. And as of today November 7th still no monies return. First they apologized and said it was the problem with the accounting department. Of course they apologized. Todate I still get apology and no further comment. I feel if I received nothing from them the money is owed to me. People should be informed buyer beware. It's a scam.

    Business Response

    Date: 11/09/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Bossa Hearing is NOT a BBB Accredited Business.

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