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Business Profile

Hearing Assistive Devices

Bossa Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 1,239 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the hearing aids in August 2023 because they were too big. Bossa gave me a request #******. I have emailed them 3 or 4 times and they say my refund is processing but I still have not received it. Every time I contact them they issue a standard reply and then I hear nothing from them.

    Business Response

    Date: 11/21/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered hearing aid, a monthlater another pair was sent.i never ordered it. Refused pkg, sent other one back. After several months, many emails and phone calls, promising my refund, I am still waiting.

    Business Response

    Date: 11/21/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/13/23 I purchased hearing aids from Bossa Hearing for $96.16. They did not fit my needs. I was promised a money back guarantee if returned within 45 days. They stated refund would take 7 to 15 days. I returned them as instructed and paid $10.20 for postage. Bossa acknowledges receiving them on 9/15/23. The request number assigned was *****. I have emailed several times and keep getting apologies and promises that refund will be soon, but no refund.

    Business Response

    Date: 11/21/2023

    Hi ***,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered hearing aids with credit card on: June 3, 2023. Received them in good condition on: June 23, 2023.Tried them for about a week or so, decided I did not want them. Returned under all refund guidelines. On June 30, 2023.Called regularly to be sure they received the returned package.They confirmed receipt of items in good condition on July 26, 2023.Checked each week to monitor my refund.They always promised swift action with the finance department.To date (nearly 4 months) and have still not received my refund.Im only asking what I paid$127.97. No more, no less.Thank you for your attention. I have a complete copy of the email exchange, but it is on my yahoo email and I don't know how to copy it to my ****** files. If I figure it out, I'll get you a copy.

    Business Response

    Date: 11/20/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/24/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:11/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the hearing aids online from their website on September 16th, received them September 30th and knew fairly quickly that they were not right for me so I initiated a return. They are advertised as being fully refundable if returned within 30 days. I followed their exact specified return process, mailed them on October 3rd and provided them the **** tracking number (***********************) by email. Tracking shows that the hearing aids were received in their warehouse on October 5th. It says it takes ***** days for a refund to be processed. I heard nothing from them after a month I so reached out via email on November 6th. I received an email reply acknowledging receipt of the hearing aids and saying they would talk to their billing department and get back to me with my refund. Heard nothing further. It is now November 19th. I sent another email and received a similar response as before, an apology and asking for my patience while they talk to billing. They just keep saying the same thing and now I have read that this is a pattern for them and people do not get their refunds.The order number is ****** and this is also the number they have assigned to the return.I just want my money back. Thank you,

    Business Response

    Date: 11/20/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hearing aids did not provide any heap and Bossa had a 45 day return for a refund. The aid were returned a few days later on Sept 5th in the original packing. I have sent emails several times and their employed ***** keeps telling me she has talked to the finance dept.They were returned and accepted at 2:09 on Sept 5th; it is now two months and 13 days and no refund..

    Business Response

    Date: 11/20/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/20/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/16, 2023, I paid $76.47 for a set of hearing aids, plus an additional $9.97 for expedited rushed priority shipping. On 9/26, I inquired why the items had not shipped, even though I paid for expedited shipping. They refunded $9.97 and on 10/10, the items arrived. The items arrived defective and I immediately requested a return and refund option. On 10/11 I sent the item back, insured and with tracking. On 10/13 they acknowledged they received the defective unit and said a refund would be received in ***** business days. On 11/3 I still did not have my refund. On 11/9 I asked for an update via the chat function on their website and they said theyy were expediting the refund. On 11/14 I still had not heard back and emailed them. On 11/14 they replied and said the refund was on its way. On 11/15, I still see no signs of the refund on my credit account and called again. They said they were still looking into it. On 11/16, they emailed and said they were still looking into it. And now today, 11/17, they said they are still looking into it. It has now been over a month. As of today, I have sent 17 emails, have logged 8 phone calls, and 4 chat sessions with them regarding this issue.They are a horrible company - their product is extremely defective and didn't even work out of the box. The refund was requested because upon receipt of the package, I could hear the hearing aids (still in their packaging) hissing and screeching. The inability to process a $76.47 refund in over a month is suspicious and feels like a scam. They are fraudulent and non-responsive.

    Business Response

    Date: 11/18/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has confirmed that the refund has been issued last 15th of November.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/20/2023

    until the refund is in my account, I do not accept this response. They have said this now for 2 month. I do not want this auto closing in five days. Since Oct 13th theyve been claiming the refund was on the way. At what point does this not look like fraud? The hundreds of complaints on this site alone are all the same. All related to fraudulent products and fraudulent money practices. 

    Business Response

    Date: 11/21/2023

    Hi *****,

    We know how keen you are on this and that's understandable. The refund just issued last 15th of this month in our end and should reflect back in your account in the next few days.

    You may not see the refund yet in your bank account, but we ********* will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after 2 weeks. You may also reach our **************** Team should you need more info about this.

    Thank you for kind understanding.

    Sincerely,
    Mark

    Customer Answer

    Date: 12/04/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. It is disgusting and heinous that it takes a complaint to the BBB to get a refund after 10+ weeks, but with this fraudulent company, operating a scam, to prey on innocent customers, needs something this drastic. Hopefully soon, their business will be shut down as they do not deserve to continue these behaviors. Thank you for getting them to do the right thing.

    Regards,

    *************************

     

  • Initial Complaint

    Date:11/17/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of hearing aids November 2, 2023. I checked on when they would be shipped twice and received what I now know is their form letter from "Bea.As with other complaints received from BBB my $76+ was immediately posted to my credit card account.I have requested a cancellation of my order#****** and an immediate refund. Based on the similar complaints Ive read here, Im not holding my breath.Thanks for your help.

    Business Response

    Date: 11/18/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************************

     

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getting the runaround about refund they keep saying is processing since November 9th. Afraid they will put more charges on my account

    Business Response

    Date: 11/18/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/22/2023

    I want a credit on my charge card, the same way I paid, 

    Business Response

    Date: 11/22/2023

    Hi *******,

    We just got a notification from **************** that the refund transaction, for whatever reason, was not approved and bounced back to us. Hence, **************** is sending you a refund check instead.

    Typically, it will take within 12 weeks for it to arrive in your address. We suggest checking your mail from time to time.

    Thank you!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/04/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned hearing aid in April 23 and was promised that all my money would be refunded. Sent several emails, received nice answers with promises that they would contact their finance department, but still no refund.

    Business Response

    Date: 11/18/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

Bossa Hearing is NOT a BBB Accredited Business.

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