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Business Profile

Hearing Assistive Devices

Bossa Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 1,239 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased over the counter hearing aids on Sept 21, 2023 for $109.97. My order number is ******. I received them on Oct. 10, 2023. After determining they were too big for my ears I immediately contacted Bossa Hearing to see about a return and refund. I precisely followed their instructions to return them. The next day Oct. 11, 2023 I returned them by US Mail. The tracking number is **** **** **** **** **** 56. They received the return on Oct. 16, 2023. I have been in contact by email and direct chat, with this company numerous times. They have been saying just a little more time or another department will be talking care of the refund. Two weeks ago on Monday, Nov. 13, 2023 I was told my refund would be happening by Friday, the 17th. It didn't happen so I contacted them one last time and I still haven't received my refund. Please call me if you have any questions. I appreciate any help you can give me in this matter. Sincerely, *************************

    Business Response

    Date: 11/29/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/29/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction of Return 7/7/23. Tracking #********************** Paid $160 Refunds/Credit Policy states within 45 days No credit yet as of 11/27/2023 Repeated email replies that finance **** has been contacted to resolve and issue credit Bossa refund # ****** Thank you for your help.

    Business Response

    Date: 11/29/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hearing aid for my 88 year old father on 4/25/23 for $76.47, order #******.The hearing aid arrived 5/27/23.My father had gotten sick since I ordered the hearing aid so I didn't open the package.My father passed away 6/15/23.I contacted Bossa on 6/30/23 to request returning the unopened package and receive a refund as they advertised.I sent the package on 7/10/23, tracking #1Z5T0T220389921412 (UPS).Bossa confirmed receiving the package on 8/7/23.I reached out to inquire about credit on 9/10/23.On 9/11/23 Bossa apologized for the delay in sending the credit, said would expedite.On 9/21/23 I reached out again.On 9/21/23 Bossa apologized again and promised to send credit.On 11/27/23 I reached out again.On 11/27/23 Bossa apologized again and promised to send credit.I have all communication on emails.I still haven't received the credit and it's been over 5 months.

    Business Response

    Date: 11/29/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these heating aids on 10/11. I immediately knew they were very bad hearing aids with a terrible ringing when used. I packed them up and sent them back.Bossa received them on 10/23. I am still waiting to get my refund. I have contacted them via email multiple times. They keep making excuses and say they will contact their finance group. This is the worst experience Ive had with an online company. I need my money back!!

    Business Response

    Date: 11/29/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/29/2023

    I have been getting the same response since the beginning of November.  This is just a way for this fraudulent company to continue to delay giving me my refund.  Unacceptable!

    Business Response

    Date: 11/30/2023

    Hi *****,

    We know how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days.

    You may not see the refund yet in your bank account, but we assure it will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after 2 weeks. You may also reach our **************** Team should you need more info about this.

    Thank you for kind understanding.

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Proton Plus hearing aids on 9/20/23. Order no. ******. The hearing aids didn't work for me as advertised and I requested a refund of my money on 10/23/23. The person I spoke gave me return instructions. I sent them back by *** on 10/24/23, tracking no, **** **** **** **** **** 52. On 11/13/23 I sent them an email inquiring about the refund and I was told that the entire process takes about ***** business days. I sent them another email on 11/20/23. I received another email from them saying that the request was submitted to their billing **** and that they would send a follow up note to them. That was the last correspondence between us. I'm still waiting.

    Business Response

    Date: 11/28/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/28/2023

    I have seen this response to the complaint on many correspondences between you and customers. I will not accept this until I actually see the money refunded in my bank account.

    Business Response

    Date: 11/29/2023

    Hi *****,

    We know how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days.

    You may not see the refund yet in your bank account, but we ********* will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after a week. You may also reach our **************** Team should you need more info about this.

    Thank you for kind understanding.

    Sincerely,
    Mark

    Customer Answer

    Date: 12/04/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the ***5 minis on July 27, 2023 for $89.97, as well as the ***5 mini PLUS+ upgrade for $20.00. I was charged $6.40 in taxes for a total of $102.87. The item was received around the 16th of August, and on the 23rd of August, I contacted them requesting a return. They got back to me on August 24th with instructions for the return. On September 6th, I provided them with the Tracking number as requested. They received the return on September 11th. They responded that I would receive my refund within ***** business days. Despite numerous emails sent by me and numerous promises from them that they would escalate it to the next level, I have not received the refund. It has now been 56 days since they received my return. Their excuse of unforeseen consequences is no longer acceptable. I had been extremely patient, but now I just want to resolve this matter and receive my refund. I can provide copies of all emails if necessary.

    Business Response

    Date: 11/28/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hearing aides. I returned them and they said I would get my full refund in an email. Now months later they just keep giving me the run around and will not just refund me my money. All I want is my money back, just like they said they would do.

    Business Response

    Date: 11/24/2023

    Hi ****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and then cancelled it. I have spoken with them several times. I keep being told I will get a refund and still nothing. I feel that they are just taking people's money.

    Business Response

    Date: 11/23/2023

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a heating device and they didn't function as advertised. Returned at my expense in less than 24 hours in original 0ackahing with all accessories included. Was told refund would take examination and up to 15 business days. It has been 18 and after numerous attempts for updates, still no refund.

    Business Response

    Date: 11/22/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 11/22/2023

    I have been continuously lied to and deceived so NO I don't feel confident that the refund has or will be issued.

    Business Response

    Date: 11/23/2023

    Hi *****,

    We know how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days.

    You may not see the refund yet in your bank account, but we ********* will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after a week. You may also reach our **************** Team should you need more info about this.

    Thank you for kind understanding.

    Sincerely,
    Mark

    Customer Answer

    Date: 12/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Bossa Hearing Aid Buds online. Total price ******. Order was weeks but didnt arrive. Emailed ** several times, got many excuses. Finally, ask for refund . **. Did not comply. Weeks later sent earbuds. Product too loud . Authorized to return in new condition. **. Needed 15 days to inspect and do refund. Has been longer than 15 days, **. Had excuses again about their problems. This **. Should not be allowed to advertise product with false guarantees of speedy arrival Of buds, quick refund if returned and **mpany problems that delay order arrival, refunds, and poor communication .

    Business Response

    Date: 11/21/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

Bossa Hearing is NOT a BBB Accredited Business.

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