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Business Profile

Hearing Assistive Devices

Bossa Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 1,239 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #****** for $141.44 on 10/03/23. When I closed out of the website, I was also charge for another order #***** for $152.95. I immediately contacted Bossa support to report this and to cancel #*****. I never received a refund.I did receive the hearing aids for #******. I only opened one package (there were 2) but the hearing aid only screeched and did not work. I believe it was defective. I contacted Bossa support and returned the entire order as per their instructions. I have not received a refund.

    Business Response

    Date: 12/21/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/22/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought Bossa Hearing Aids on 09/28/23. I tried them once and could tell they were not for me. I returned in the same week and did get confirmation of receipt of the item. I have yet to get my refund and have at least 15 emails back and forth with one excuse after another. Last email was 12/12 and I got no response as yet.

    Business Response

    Date: 12/18/2023

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hearing aids from Bossa Hearing and was immediately dissatisfied and returned the hearing aid within 3 days of receiving them. Bossa has a 45 day return guarantee of refund but has thus far not refunded my money. Bossa Hearing ORDER #****** The hearing aids were returned on Sept 17th and were not damaged or have any parts missing.Thank you,*****************************

    Business Response

    Date: 12/18/2023

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these believing I would have help with my loss of hearing.They came, I wore them and discovered that they were not really hearing sides but sound augmenters.The background noises were overwhelming.I called and asked to return the devices.I was given instructions and I followed them step by step.Now 60+ days later, the refund is yet to be received. Each time I call, I am promised they are processing the refund.I am very frustrated.

    Business Response

    Date: 12/16/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't received my refund yet. I sent product in original package, clean, all accessories included I have been waiting over 8 weeks. I get plenty of kind words promising action on the refund every time I email. I think they are in trouble and don't have the funds to send me my money.

    Business Response

    Date: 12/15/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    We have checked and found that ********************* already issued the refund of your order last December 8, 2023.Typically, it will take 3-7 banking days before it reflects on your bank account. We suggest to allow few more days and check your account time to time. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Bossa hearing aids on September 7, 2023. That evening my daughter gifted me a pair. Next day September 8th, 2023 I canceled my order. Long story short I have been in contact with them 6 times and they keep saying I will be refunded, but nothing yet. I am just getting a run around. I need help for this company to refund me

    Business Response

    Date: 12/15/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Package of hearing aids delivered June 12, 2023. Did not do what was advertised. It multiplied my tinitus. I returned it on June 20, 2023 with all products included, undamaged. I checked on the status on Aug. 22, Sept 25, and Oct. 20, 2023. Each time, they replied that finance team was currently working on my refund. Order # ****** for a TX5 hearing aid. As of Dec. 12,2923, I've had no refund. My refund request # *****.

    Business Response

    Date: 12/14/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hearing aids on June 16, 2023 and due to a delay from the company, I cancelled the order and received emails that the order (#******) would be cancelled and refunded. I have since then called, emailed and chatted with the company who have promised a refund. They sent another email confirming they will refund but it still has not come through. On each call, a customer service member confirms and ensures a refund is being processed but its been almost 6 months and nothing has been refunded. Each time there is some excuse provided but I feel truly taken advantage of at this point.

    Business Response

    Date: 12/13/2023

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not receive refund for returned hearing aid

    Business Response

    Date: 12/13/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered, paid & received hearing aids & returned to company within the time limit they allow. Sent them back in excellent condition. It has been approximately 50 business days. I have emailed several times requesting my monies refunded. Representatives reply that the business office cannot be accessed by customers.

    Business Response

    Date: 12/13/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/13/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Bossa Hearing is NOT a BBB Accredited Business.

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