Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hearing Assistive Devices

Bossa Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 1,239 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Bossa hearing aids around Oct 12, 2023. I returned them about 3 days later because I could not find a tip small enough to fit. When I did not get a refund after about 10 days I started to text them. I texted on 11/8/2023, 12/5/2023, 12/9/2023,12/12/2023, 12/15/2023, 12/18/2023 and today. They just keep apologizing and saying they will contact their finance department. I think I have been very patient. It's been over 2 months and I would like my account credited.for th $63.75 and $91.88.

    Business Response

    Date: 12/27/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered hearing aids with the understanding they were fully refundable! Have been trying to get refund since August ! Ordered August 21, have been back and forth with company several times trying to get refund! They say they are working to get this refunded!

    Business Response

    Date: 12/27/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Return # ******Hearing aids returned and received October 12, 2023. Refund has not been issued. Provided delivery tracking and confirmation of receipt. Keep telling me it is with billing and refund within 3-5 days. Cant get firm commitment. They just keep delaying.

    Business Response

    Date: 12/26/2023

    Hi ****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued for order 146511.Typically, it will take 3-7 banking days before it reflects on your bank account.

    As for order 134301, refund has been issued through check. Typically,it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered "Hearing Aids" from Bossa Hearing on October 22, 2023. I received them on November 10. I wore them for about 2 weeks, and not only did I not like them, all they did was "amplify" all the sound around me. There was no relief from Tinnitus or anything else they claimed. They are not hearing aids but amplifiers. I returned them and they were received on November ************************************************************ accounting and should be sent shortly. This has yet to happened. I have opened a case with my credit card company, but I would like the refund back to my card immediately.

    Business Response

    Date: 12/23/2023

    Hi ***,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14, my husband ordered a hearing aid . On the next day we decided to cancel . They gave us a confrontation number ******. We have called 6 times. The answer is always the same that we will receive a email to my husband's email ********************* about when they will release our refund It was ordered from ********* We get emails about ads for bossa hearing aids but never get any emails about when our refund will be issued

    Business Response

    Date: 12/23/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of hearing aids. They didnt work out and I was talked into an upgrade. These did not work out either so I returned everything I had and was expecting a full refund as per their money back guarantee but only received $12.53.

    Business Response

    Date: 12/22/2023

    Hi *******,

    We do apologize for what happened.

    As was advised to you, we are unable to process the refund on your order 150143 as was declined by your card. You confirmed that the card was closed due to fraud. We have relayed it to our billing team and requesting for refund check to be sent.

    Typically refund will arrive within 1-2 weeks. We suggest to check your mail from time to time. Thank you!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/22/2023

    I spent $247 and they are only refunding $12.53. I returned everything like I was advised to do and think my refund should be way more. 

    Business Response

    Date: 12/23/2023

    Hi *******,

    We understand how keen you are on this. Just as we advised in the last response, we cannot be able to process the refund for the order #****** since you have canceled your card which refund will not go through. Instead, we are sending you refund check which typically will arrive within 1-2 weeks.

    We highly suggest to check your mail time to time for the refund check. Thank you for understanding.

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase was made on August 25, 2023 in the amount of approximately $90 I immediately returned the hearing aides as they did not work I have been trying to get my refund since then. I have repeatedly emailed the company and have been assured that they have expedited the refund and yet here it is the end of December and I have still not received my refund

    Business Response

    Date: 12/22/2023

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on Oct 28th ORDER #****** after inquiring about an eta was told **** business days..After that passed asked again and was told delays in parts shipping no eta...decided to cancle the order. Received cancelation email in Nov 20th but not a refund. Have emailed the company multiple times asking on the status of my refund and haven't had a single response.

    Business Response

    Date: 12/22/2023

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hearing aids for a family member who passed away before receiving them, so I returned them, following the company's return process. I have been waiting for the refund since September 18th. The company confirmed receipt of my return but as of this date, December 20, a refund has not been issued. Despite calling and emailing repeatedly over the last three months, no refund has been issued. I have been promised that my refund will be "expedited," but still no refund has been issued.

    Business Response

    Date: 12/21/2023

    Hi ***,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/26/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ************************************

     

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business does not provide a product in a timely manner and refuses to provide a refund for undelivered product even after assuring via email that I would be offered a choice of refund or priority replacement once deemed lost but they refuse to mark package as lost. Unscrupulous business practices and no product available once ordered

    Business Response

    Date: 12/21/2023

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 12/21/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

Bossa Hearing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.