Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to request a refund. Sent item back to Bossa with tracking information. Called 2 weeks later and was informed I had to notify Bossa that I sent the item back, again and provide the tracking information again. Finally, received confirmation from an employee of Bossa that item was received in their warehouse on 12/01/23. Per their policy, refunds are processed with ***** business days. Called several times, was given the run around and was informed this would be escalated. Called again on 1/16/24 to be told again that they could escalate this issue. I reviewed with the rep of their policy of ***** days and she had no response. Refund is currently 32 business days past the date it was received/confirme in their warehouse. When I did not accept this as another brush off, I asked to speak to a member of management. The rep said I could either escalate the issue and wait for a call back or she could process the refund, finally. When I clarified if I could do both, she informed me I needed to pick one. Deceptive/fraudulent business practices within this organization. Looking at the reviews and complaints, there is a pattern of holding customers money until the customer threatens action and then, they finally provide a refund. To date, I have not received my money back.

  Business Response

  Date: 01/17/2024

  Hi ****,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/17/2024

  item was shipped back and confirmed receipt by Bossa staff in their warehouse on 12/1/23.  Per their policy, allow ***** business days to receive refund.  32 business days later, there is still no refund in my account.

  Business Response

  Date: 01/18/2024

  Hi ****,
  
  We know how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days.
  
  You may not see the refund yet in your bank account, but we assure it will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after 2 weeks. You may also reach our **************** Team should you need more info about this.
  
  Thank you for kind understanding.
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/25/2024

  This company has a very long track history of not refunding customers according to their own protocols/policies.  Per their own policy sent in nearly every email, they ask the customer to allow ***** business to process a refund.  Like my refund process, hundreds of other people are experiencing the exact same results.  Often taking 2-6 months, or more to receive their refund, if, and only if they file a complaint with the BBB.  Something has to change.  Why are companies like Bossa allowed to hide behind policies/protocols when it is convenient and then completely ignore them when they choose not to follow them.  Their are deliberately deceptive business practices.  

• Initial Complaint

  Date:01/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a set of hearing aids from Bossa on 10/26/23. I finally received them on 11/17/23. I contacted them via email on 1/14/24 that one of them was no longer working and that I wanted to return them for a refund. They responded that their return policy was 45 days and that I had passed that and they could not refund my money. Their ads and website clearly state that they offer a 100 day return guarantee, and I was definitely in that time frame. I responded back to them this information and have not gotten any response from them.

  Business Response

  Date: 01/16/2024

  Hi ******,

  We do apologize for the inconvenience.
  
  Please be advised that we recently updated our return policy from 45-days to 100-days last January 7th, ****. This means,100-day return policy applies to orders placed on 7th onwards while 45-day return policy still applies to orders placed before 7th of January. Your order was placed October 2023 and was delivered on November 2023 which appears to be already beyond 45-day return period.
  
  You can see the recent change of our return policy under "Frequently Asked Questions" in our website at ***********************************. Feel free to reach us at ***********************************pages/support-center should you want to discuss more on it. Thank you!

  Sincerely,
  Mark

  Customer Answer

  Date: 01/16/2024

  I archived the email that was sent from Bossa with my order info. When I clicked view my order I then went to the bottom of the page and clicked Return Policy. In it, it states 100 day return policyNOT 45.

  Business Response

  Date: 01/16/2024

  Hi ******,

  I understand how keen you are on this. However, just as advised, 100-day money back guarantee started last January 7, ****. All orders placed on that date onwards will have the updated return period. Your order was placed last October 2023 which the 45-day return policy still applies. If you have received our previous/old advertisements, you can see 45-day return policy being stated there.
  
  You may see the updated return policy when checking the order online due to the recent changes made in the system, however, if it is placed before 7th of January, it will still have the 45-day return policy. Please take time to visit our website and check under "Frequently Asked Questions" for the recent change of return policy at *****************************************;
  
  Thank you!
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Does not perform as stated. They are not hearing aids they are hearing amplifiers. Screech in your ears constantly. Cant wear Im afraid of hearing damage from screeching. Please refund

  Business Response

  Date: 01/16/2024

  Hi *******,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of the hearing devices for my 85 year old dad. They did not work for him, so I sent them back within the 45 day return policy (actually just a few days after we received them). I mailed everything back according to their instructions. I have made numerous email attempts since 10/27/2023 to get my refund. Each time I get a reply it basically says the same thing...that my refund is in process or some other excuse. The devices were returned in late Sept or Oct.Unfortunately, the devices didn't work for my ******* just want my money back.

  Business Response

  Date: 01/16/2024

  Hi ****,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 16th, 2023, I placed an order for a pair of Bossa ProtonMax hearing aids but I ended up returning them and sent back everything but the correct charging block by mistake. Bossa received the return on Nov. 17th, 2023 and said that it could take up to 3 weeks to receive my refund. This is going on 8 weeks now and I still haven't received anything. I have spoken to an agent numerous times about my refund, that is how I learned about the charging block but they just said it would be a restocking fee of $25 and would come off of the refund amount. When I ask about the refund all I get in response is that they have escalated it to the finance department so I can get my refund immediately but nothing has came from it.Order number: ****** Purchase amount: $147.00 Refund amount: $122.00 ($25.00 was deducted from original price for restocking fee for wrong charging block)

  Business Response

  Date: 01/13/2024

  Hi ******,
  
  We are very sorry for the wait time on your refund!

  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, I purchased hearing aids because they had a 100% refund policy. I tried the aids, they werent helpful and I carefully packaged the aids and sent them back. I have documentation that they received them. I have emails in which they promise my refund, but it is only stall tactics and no refund has been given.

  Business Response

  Date: 01/12/2024

  *************,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed that the refund has been issued last January 9, 2024.Typically, it will take 3-7 banking days before it reflects on your bank account. We suggest to check your account from time to time. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought hearing aids in October and immediately returned them as they were not comfortable. I contacted Bossa and returned them within 3 days. Delivery was confirmed by them via email. Even though they promise refunds within 45 days, I have not received any refund. I have sent multiple emails over the last 4 months that are all answered by a different person each time promising to expedite the refund to no avail. Please help resolve this issue.

  Business Response

  Date: 01/12/2024

  Hi *****,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/19/2024

  I still have not received the refund.  *************************
  

  
  

  Business Response

  Date: 01/19/2024

  Hi *****,
  
  We know how keen you are on this and that's understandable. The refund just issued last 12th of this month in our end and should reflect back in your account in the next few days.
  
  You may not see the refund yet in your bank account, but we assure it will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after a week. You may also reach our **************** Team should you need more info about this.
  
  Thank you for kind understanding.
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered hearing aids from Bossa after receiving they did not fit. Contacted customer service to return they issued me an RA informed me I would have to return at my expense and provide a tracking number. Which I did and sent them back in November 2023 was told it would take a few weeks to process. I have sent several inquiries and keep getting the same message they are working on plus they continue to charge my credit card a monthly fee $ ***** for the warranty. It has been over 7 weeks and the refund for the hearing aids and the warranty fees have not been processed. I would like a complete refund for every ***** they have charged.

  Business Response

  Date: 01/12/2024

  Hi *******,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/12/2024

  The charge was immediate why is it taking **** days for the credit to be issued. Original email when it was sent back in November said ***** days. This makes it over 55 days any other reputable business turns around a refund in ***** hours. Also what is the amount of refund it should include all of the warranty charges along with the product since none of the warranty charges have been refunded even though multiple emails claimed they were going to be.

  Business Response

  Date: 01/13/2024

  Hi *******,
  
  We know how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days. Also, please be advised that Premium Extended Warranty is non-refundable especially if the product has been used.
  
  You may not see the refund yet in your bank account, but we ********* will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after a week. You may also reach our **************** Team should you need more info about this.
  
  Thank you for kind understanding.
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hearing aid from them on September 05, 2023, paying $210.70. I returned the hearing aid to them on September 27, 2023, and was promised a full refund. Not receiving the refund for which I have been pursuing them for 3 to 4 months I contacted the credit card company to dispute the charges. They are all unable to dispute since 90 days have passed I am requesting help from BBB to get me a refund amount owed to me by Bossa Hearing. Please note I received confirmation from them on December 28, 2023, that they had already worked don't this in their finance department and I should be seeing a refund on my credit card, but I have never received any refund and still keep getting answers when I call that they will check with their finance department and get back to me. I have attached the email that I received from the Bossa Hearing on December 28, 2023 with this complaint.

  Business Response

  Date: 01/12/2024

  Hi *******,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 12/27/2023 dont remember how much I actually spent but my order has yet to show up and I cant get nobody from service team to respond it was supposed to be a late Christmas present and this person thinks Im lying and is fixing to buy their own and Im gonna end up having to get a refund

  Business Response

  Date: 01/12/2024

  Hi *******,
  
  Our sincere apologies for the delay of your order.
  
  Due to popularity of our products, we are receiving a huge number of orders and suddenly encountered a production delay causing prolonged wait time. We have requested an urgent shipment of your order to ship out at any time now. You will receive a separate email with tracking number once it is shipped out, for your tracking reference.
  
  Thank you for your utmost patience and understanding.
  
  Sincerely,
  Mark