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Business Profile

Hearing Assistive Devices

Bossa Hearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 1,239 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/23 I ordered hearing aids which were supposed to be delivered within 7 days. On 1/11/24 I contacted customer service which advised that the ********************** aids would be shipped by 1/15 and I would receive a tracking number. I tried contacting them again several times and was unable to reach a customer service representative and was told to leave my email which I did. I am still waiting for an answer. The company keeps sending me offers to purchase additional items but will not deliver what I paid for.

    Business Response

    Date: 01/24/2024

    Hi *****,

    Our sincere apologies for the delay of your order.

    Due to popularity of our products, we are receiving a huge number of orders and suddenly encountered a production delay causing prolonged wait time. We have requested an urgent shipment of your order to ship out at any time now. You will receive a separate email with tracking number once it is shipped out, for your tracking reference.

    Thank you for your utmost patience and understanding.

    Sincerely,
    Mark

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/2/23 I order the ***5 Mini hearing aids from Bossa Hearing Order #: E8F760FB9A. They arrived on approx. 10/20. They fit poorly and made a whooshing sound that I couldn't regulate. I was told I could return them, which I did shortly after. The company confirmed that my returned hearing aids arrived at their warehouse on 11/24/23, tracking number: **** **** **** **** **** 44. Since then, I've emailed several times, asking where my refund of $71.98 is. Each time I'm answered with "We're checking into it." No date, and obviously no refund. When I call, I receive a recorded message stating that someone will get back to me. Never happens.

    Business Response

    Date: 01/23/2024

    Hi ****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid 2023 I purchased a Tx-5 mini plus for $116.47 and returned it on9-19-23 (return #******) and a Proton *** for $147.00 (return #******). Neither one would stay in my ears. During the interim I have called their customer service 4 times and requested the monies be returned to my credit card. Each time I was told it was being processed and I should receive the refund in 3-7 business days. This was an out and out lie. The response was a canned reply. Please help me recover my funds. I am 86 years old and on a fixed income. Thank you for assisting me

    Business Response

    Date: 01/23/2024

    Hi ********,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27, 2023 we purchased hearing aids for $95.14. They assured us we could return them within 45 days for a full refund if they did not work. Not only did they not work, but the high-pitched noise they created was injurious! The hearing aids were immediately packed up to be returned, and return was requested on December 15. All directions were followed exactly and the tracking said they received them back on December 26. Accessory kits cables, charging block, charging case, and the hearing aids themselves were photographed and returned in pristine condition. The accessories were not even unpacked or used. We have emailed back-and-forth several times, but keep getting a computer generated reply. They will not refund the money. They are taking advantage of senior citizens on Social Security.

    Business Response

    Date: 01/23/2024

    Hi ******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:01/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered hearing aids Not shipped Agonizing attempt to recover payment

    Business Response

    Date: 01/21/2024

    Hello ****, 

    Were so sorry for the inconvenience this has caused.

    We understand that you have been waiting for your order to ship but please know that the order was placed on January 11, **** under standard shipping which typically ships between **** business days which is still within the timeframe as of date. 

    I have urged our warehouse people to ship your package and you should be able to hear from us via email with your tracking number anytime soon. 

    Sincerely,
    Allison 

    Customer Answer

    Date: 01/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the hearing aids in good faith 11/12/2023. Paid in full for an upgraded model. They performed terribly and did not fit in my ear correctly. They have a no contest return policy for 45 days. I contacted them about a refund, got the return order number from them and a confirmation that they received them on 12/12/23. They have never contacted me about the refund, but I have contacted them several times since then. I was told I should have received it by now by them. All I get is a runaround, lies, and deception. I have saved all correspondence. It is now 1/19/2024 and have yet to receive my refund.

    Business Response

    Date: 01/22/2024

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 01/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 30, 2023, we ordered hearing aids from Bossa Hearing, we were advised that if we werent satisfied we could return them within 45days. We received the product on October 23, 2023. We sent them back on November 7, 2023 and they received them on November 10, 2023.

    Business Response

    Date: 01/22/2024

    Hi *****,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!

    Sincerely,
    Mark

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased hearing aids on 1/4/2024 and got a tracking number and a guarantee of their arrival within 4 to 7 business days. Two weeks later, I tried to call the company and their phone number is no longer in service. I still have no hearing aids yet and no refund was given to me. I feel like I've been scammed.

    Business Response

    Date: 01/19/2024

    Hi *****,

    Our sincere apologies for the delay of your order.

    Due to popularity of our products, we are receiving a huge number of orders and suddenly encountered a production delay causing prolonged wait time. We have requested an urgent shipment of your order to ship out at any time now. You will receive a separate email with tracking number once it is shipped out, for your tracking reference.

    Thank you for your utmost patience and understanding.

    Sincerely,
    Mark

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hearing aides in March. Got my Discover card today. And they took $ ***** on 12/14/2023 and i have not received them. Order # ******. They won't answer text or phone. I got no tracking number. I need these soon as possible.

    Business Response

    Date: 01/18/2024

    Hi *******,

    Our sincere apologies for the delay of your order.

    Due to popularity of our products, we are receiving a huge number of orders and suddenly encountered a production delay causing prolonged wait time. We have requested an urgent shipment of your order to ship out at any time now. You will receive a separate email with tracking number once it is shipped out, for your tracking reference.

    Thank you for your utmost patience and understanding.

    Sincerely,
    Mark

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 9/16/23 Product received 10/3/23 (did not work as advertised)Returned initiated 10/7/23 Multiple emails sent from November through January Response is always the same: will escalate to finance team No refund received to date

    Business Response

    Date: 01/18/2024

    Hi *******,

    We are very sorry for the wait time on your refund!

    **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!

    Sincerely,
    Mark

    Customer Answer

    Date: 01/18/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

Bossa Hearing is NOT a BBB Accredited Business.

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