Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund was never received after returning within guarantee timeframe. Numerous emails have not resulted in a resolution.

  Business Response

  Date: 01/30/2024

  Hi *****,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/30/2024

  I will believe this once the check has been received & cleared the bank.  I have been told numerous times that the refund was being sent.  I will keep this complaint open until such time.

  Business Response

  Date: 01/31/2024

  Hi *****,
  
  We know how keen you are on this and that's understandable. The refund was just issued through check as of yesterday.
  
  You may not see or receive the refund check yet,but we ********* will arrive. Which we suggest to allow few more days and monitor from time to time. You may also reach our **************** Team should you need more info about this.
  
  Thank you for kind understanding.
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of hearing aids the end of December to be a backup to The ones I have.I did not receive them in two weeks time and my original ones were repaired.On Jan 7 I wrote to the company to cancel the order and requested refund.I have contacted this company several times to ask about refund only to get the same response each time. It is under review and we will be back in touch.It is now Jan 28 **** and I have not received a refund.This is a scam from this place.

  Business Response

  Date: 01/29/2024

  Hi ****,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/29/2024

  I have heard this response from them before and have not had a refund.  I will give them another 5 days froM today January 29 to refund the monies.  If I dont receive the refund by Friday February 2 I will contact you again.

  thank you

  *********************

  Business Response

  Date: 01/30/2024

  Hi ****,
  
  We know how keen you are on this and that's understandable. The refund just issued yesterday in our end and should reflect back in your account in the next few days.
  
  You may not see the refund yet in your bank account, but we assure it will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after a week. You may also reach our **************** Team should you need more info about this.
  
  Thank you for kind understanding.
  
  Sincerely,
  Mark

  Customer Answer

  Date: 02/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************** ******
  
   
  

• Initial Complaint

  Date:01/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered hearing aids in November of 2023. changed my mind and cancelled when they told me with would be 12 days before they could ship. miraculously they were able to ship the next day. I requested a return and it was approved. I returned the package unopened to them on 11/27/2023. I've probably contacted them at least 20 times since that and all I get is apologies and lies and the run around. say they are escalating the issue to their refund team. I want my money.....they have my money and my returned product. I call that theft!

  Business Response

  Date: 01/29/2024

  Hi ****,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 02/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:01/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally contacted the company on 11/15/2023 explaining I wanted to return their product due to not working correctly and wanting a refund. On Nov 21srt I was sent the information on how to return. They had requested I called but that is difficult for me to do, for I am battling stage 4 lung/brain cancer. On 12/4/2023 I went to *** and had the packaged returned and was received on 12/8/2023 and was signed for by *******. And this is were the nightmare begins, On 12/18/2023 I requested an update on my refund, they requested the tracking number which I supplied. I was then informed it would ***** days for the process from making sure all parts where received and then to issue refund. I waited the the time and began emailing about refund and keep getting the same reply. How they ae so sorry for the inconvenience and will escalate to the billing department and yet still nothing. Shouldn't be taking advantage of people like this, and I can't keep battling this, my cancer takes enough of my energy and this takes the rest. Want to enjoy life not fighting this.

  Business Response

  Date: 01/29/2024

  Hi ******,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  Customer Answer

  Date: 02/14/2024

  To Whom It May ***************** had a agreed to refund and company said 3-7 bank days. Well today is day 8 and yet no refund. 
  Can you check into this?
  Have a great day. 
  Thank you
  *************************;

  Business Response

  Date: 02/15/2024

  Hi ******,

  We're sorry to hear if you still not able to receive the refund.

  However, as per checking, we have it already issued in our end. It is now with your bank's processing time to have it reflected in your account. We highly suggest reaching out to our bank for posting time.

  Thank you!

  Sincerely,
  Mark

  Customer Answer

  Date: 02/26/2024

  I saw that the company replied saying refund sent and blaming my bank for holding it up.  I waited till today bring yesterday holiday and still nothing in my account or at the bank waiting to be deposited.  Can we find out more information on the refund.  This is ridiculous now with them. 

  Business Response

  Date: 02/27/2024

  Hi ******,
  
  We do apologize if you still not able to see the refund in your account.
  
  However, we have it already issued in our end last 01/29/24 and should have posted the next following banking days. It was issued to the card ending in 8916. We highly recommend reaching out to your bank to confirm when will it post. I will also be requesting for the screenshot of refund transaction to our billing team and will email it to you, as soon as possible, for your reference.
  
  Sincerely,
  Mark

  Customer Answer

  Date: 03/08/2024

  I will just give up at this time. 

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item in September 2023 and was told it would be processed in 10 to 15 days.I have been in contact and have received the same statement that the matter was sent to the billing department. I have not received any action on this.A screenshot of one of the many correspondences is attached.

  Business Response

  Date: 01/29/2024

  Hi ****,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued through check. Typically, it will take within 10 business days for it to arrive. Thanks!
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the aids Dec 6th ,they overcharged me ,I called them and they sent me the overcharge I received the hearing aids and they did not work for me I text them and they said I could send them back so I did ,I was supposed to get a refund of ***** it has been 7 weeks ,I have text them with no answer no reply at all ,I am 89 yrs old and disabled ,I cant afford to loose that kind of money ,please help me Thank you

  Business Response

  Date: 01/27/2024

  Hi ********,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was taking to long to fill my order so I call them to cancel my order but they couldn't because they had started fill the order on the same day. Bossa told me to refuse the package when the **** deliver it and I would get my refund when they got the package back. This was back on Oct. 25, 2023 They sent me an email that they got the package and that the refund was going to be giving.I have sent them an email every week since than and they keep telling me that there working on it but I don't believe them any more.

  Business Response

  Date: 01/27/2024

  Hi *******,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/28/2024

  This is the same respond they giving me for almost 3 months starting in October and every week there after.  When I see the refund in my **** account I will let you know (BBB) but don't hold your breath.

  Business Response

  Date: 01/29/2024

  Hi *******,
  
  We understand how keen you are on this and that's understandable. The refund just issued last weekend in our end and should reflect back in your account in the next few days.
  
  You may not see the refund yet in your bank account, but we assure it will be posted.Which we suggest to allow few more days and monitor from time to time. You can also contact your bank about posting time, as well to contact them if ever you do not see it after a week. You may also reach our **************** Team should you need more info about this.
  
  Thank you for kind understanding.
  
  Sincerely,
  Mark

  Customer Answer

  Date: 02/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bossa Hearing ordered 11/27/2023 and paid with cc 11/28/2023 Received 12/2023-returned 12/2023 Sent numerous emails for refund as I am within the 45 day return by date No refund as of January 25, ****-which is almost 2 months since order was made.I get the run around emails constantly HELP

  Business Response

  Date: 01/26/2024

  Hi ********,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not satisfied with the product. I returned everything intact and it was received by Bossa on 12-5-23, refund number ******. Total cost $81.54. I sent six emails and three phone calls, the last two calls I was promised I would get the refund the last one was January 16 and still nothing

  Business Response

  Date: 01/26/2024

  Hi ******,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered hearing aids from Bossa on October 18th, 2023 and on that date they deducted $95.14 from my account for the order. In early November I received the hearing aids and they did not work for me. I returned the hearing aids as requested on November 22nd and I have documentation of the fact from the post office. I was told by Bossa that they have received them. I have phoned them 3 times to check the status of my refund and each time I have been told they were sending the information to billing and I would see the refund in my checking account shortly. The first call was just after I sent them back and the other 2 were December 8th and December 28th. It is now January 24th and still no refund.Account # ****** Return Tracking #*************************** I saw an ad online for the product.

  Business Response

  Date: 01/26/2024

  Hi ******,
  
  We are very sorry for the wait time on your refund!
  
  **************** has just confirmed the refund has been issued.Typically, it will take 3-7 banking days before it reflects on your bank account. Thanks!
  
  Sincerely,
  Mark

  Customer Answer

  Date: 01/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************