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Business Profile

Towing Company

RJR Kwik Tow, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for RJR Kwik Tow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RJR Kwik Tow, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/11/2024, my car was towed from ********** at *********** (**********), located at *****************************************, by Kwik Tow, LLC (Kwik Tow) located at ************************************. My car was towed for parking in backwards. There were no signs in the space my car was towed from stating that my car could get towed for parking in backwards as it is required by law. Kwik Tow violated Phoenix City Code 36-144(B)(D)(J)(K) and ARS 9-499.05 Phoenix City Code 36-144(J): Any tow truck operator removing a vehicle under the authority of this section who shall fail to comply with each and every provision of this section shall forfeit its claim to a towing charge, a storage charge, or any other charge of any description, for or in connection with that tow.Phoenix City Code 36-144(K): It shall be unlawful to attempt to collect a towing charge, a storage charge, or any other charge of any description, from the owner of a vehicle, or the agent of the owner of a vehicle, that was towed in a manner that was not in full compliance with this section.Kwik Tow, towed my car at a minimum, in violation of the above codes and statutes.Due to Kwik Tow not towing my car in compliance with the Phoenix Codes and Arizona Statutes, are legally obligated to reimburse me in the amount of $183.00 for the towing charge and $22.00 for the cost of the Uber trip from Sweetwater apartments to my house, which is associated with the towing charge.A claim will be filed with The Arizona Justice Court.***********************

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to me being disabled missing half my leg was moving from Aspirethunderbird who was aware that I was moving. I backed end right near my apartment to make it easier to load my truck and moving truck was on side. While loading here comes **** tow trying to tow my car. When trying to get keys the driver backed up and immediately lifted my car and we kept saying we are moving we are moving and I'm disabled which employee clearly saw when he said park in handicap which there are no ramps or handicapped parking near my apartment so that was a low blow. Then said give me $80 to drop car it's over 100 degrees outside so we trying to move fast and load but guess what he WOULD NOT DROP THE ***** END OF MY CAR. SO WE WERE FORCED TO PAY AND OFFICE WAS CLOSED. ONCE HE GOT MONEY HE GOT IN CAR AND SAID YOU ******. I AM A EDUCATED WOMAN WITH 2 DEGREES AND TO BE CALLED THAT IS SO UNPROFESSIONAL AND DEGRADING. SPOKE WITH ***** AND ******* THEN SPOKE WITH ***** WHO SHOWED NO EMPATHY AT ALL HIS TONE WAS SO NOT PROFESSIONAL. WE TOOK PICTURES I EMAILED THEM TO MANAGEMENT AND KWIK TOW NOW YOU WANT VIDEOS IF WE ARE MOVING THE ATTEMPT TO TOW IS UNJUSTIFIABLE BUT THE RACIST SLANDER AND THE COMMENTS ABOUT DISABILITY GOES AGAINST *** REGULATIONS.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This towing company Stole my bed cover from my truck and claimed in mustve broke when being towed. Tried calling to get it replaced and they said they would but never followed through even after contacting them several times

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Kwik Tow took my vehicle illegal from my parking. Damaging my aliment when the tow truck took it. I have the bill of how much I paid at the shop I am seeking my reimbursement for what I paid at least

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the lein holder of a vehicle. vin number *****************. My lessee advised his apartment complex if he can leave his vehicle on **** stands since he didnt have enough sunlight during the evening to finish his roaders. The apartment manager said yes that fine. The following morning my lessee went to work on the car only to find out it was towed by **** tow. When he went to receive his vehicle he noticed a hole and tear on the radiator, The person who towed the the vehicle removed the vehicle while still on the **** stands. I want to file a complain on this tow company since they do not want to take accountability.

    • Initial Complaint

      Date:05/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in a yellow zone with ZERO signs posted that I couldn't park. Was inside for literally 10min and they towed my truck.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company towed my vehicle from a parking lot that I had paid 30 dollars through an app for. I still had 2 hours left on parking time and it was towed before the time was up. They made me pay *********************************************************************

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon moving into my new apartment, Kwik Tow was called to remove an unauthorized vehicle from my prepaid parking spot. After approximately 11 hours and multiple phone calls, Kwik Tow finally arrived to remove the authorized vehicle. Kwik Tow also towed my vehicle as I had parked in another spot due to their delay. After paying to retrieve my vehicle, I noticed a warning signal immediately on the car dashboard for low tire pressure as I drove to leave. I exited my vehicle and noticed a nail in my tire. I immediately went back to the towing lot employee and informed him of the damage. Despite showing proof of the damage, **** Tow refuses to pay for tire replacement.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/16/2023 my car was towed from in front of my garage. I did not have the parking sticker in my car so it was correctly towed. However, when I got my car, I noticed that there was some pretty deep scratches and paint chips on my rear bumper caused by the tow truck driver. I have pictures before and after that proves they were inflicted by the tow truck. I have called and emailed too many times to count. They say that they will give my information to the tow truck driver so that he can reach out to me. I have not gotten a single call, text or email back about it and this has been going on for five months now. This is unacceptable.

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of their drivers was trying to turn around in the middle of the street and almost hit myself and another car coming in the opposite direction. We both laid on our horns, but the driver continued to back up into us. I had to drive into someone's yard and almost hit a tree to avoid being hit by this truck and the other car spun out almost hitting a pedestrian on the sidewalk. When he finished his ridiculously dangerous and illegal maneuver in the middle of a busy street I walked over to take down the information on his truck, intending to call the police and the company. He then started yelling at me that he was going to kill me while calling me homophobic names, got in his truck, and attempted to hit me. I have this on video but pending legal action I've been asked to refrain from sharing. I called the police of course and they are actively tracking down this dangerous individual. Mind you I swear I'm not a *****. I'm not a sensitive person. I had no actual business interaction with them ever. This man literally just tried to hurt people on purpose and I pray the company does something with this before he actually does.

    RJR Kwik Tow, LLC is NOT a BBB Accredited Business.

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