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Business Profile

Towing Company

RJR Kwik Tow, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for RJR Kwik Tow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RJR Kwik Tow, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 24, 2025 our car was towed from an apartment complex due to the handicapped placard not being visible. The towing company caused damage to the undercarriage of the car totaling in over 550 dollars of damage. Initially, when I emailed ***** at Kwik Tow he reported he would get back to me. After emailing him two more attempts, I believe I have been ghosted. Unfortunately, now I need to pursue this further. They damaged our car, theyre ignoring our requests to pay to fix the damage, and now the damaged part which their mechanic geririgged onto our car is falling off.

    • Initial Complaint

      Date:09/19/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21, 2025 (11:50), while on my way to a cancer radiation treatment appointment by the ******************************** complex, I was rear ended by a Kwik Tow driver. I was waiting for the red light on a right turn from Price Road North, to W ************* Eastbound. I saw in my rear-view mirror; the driver came in quickly from one lane to the left.The cancer treatment center allows only a 15-minute window on radiation treatment appointments. Thus, I was unable to wait for the police to be called to the scene of the incident. Additionally, there were no injuries due to the low speed collision and the driver and I agreed we could settle things later.The driver followed me into the Chucky Cheese parking lot where we quickly exchanged drivers license contact info, and took pictures of the damage. The owner immediately contacted me after making my radiation treatment appointment, and apologized for the incident. At the time, he sent me electronic funds in the amount of $500. I asked if he had connections to an auto recycle yard where he could help me find a replacement bumper. He indicated he also owned a recycle yard, and indeed had a car of the correct color and would get me the parts to fix my car.After chasing this issue for several months, ***** (the owner of Kwik Tow) has stopped all communication, and I have never received the parts to repair my car. While the $500 was a nice gesture, it clearly does not cover the cost of parts/labor to repair my car.

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle was towed by **** tow towing and impounds on 12-13-24 without notice in the middle of the night not long after i got back to the apartment and had parked my vehicle and gone to sleep. I was informed of 2 different reasons as to why my vehicle was illegally towed. 1st reason was that it was an abandoned vehicle. Then i was informed it was because the parking space tag was not properly displayed. Either they lied to me the first time or they lied to me the second time and used photos to cover their butts after breaking into my vehicle. I have not removed the parking space tag from it's location above the center dash on the rear view mirror since the day i hung it there after receipt of the item from the office staff when i first moved into the apartment.Someone took photos i am assuming after getting into the vehicle, removed the parking space tag, tossed it on the floor of the passenger side, covered it with napkins and then promptly contacted the manager of the apartment complex i live at to have my vehicle towed off the property just to charge me an impound fee to get my vehicle returned. I no longer see any resolution happening at this point other than civil litigation since the property manager has decided to take the side of the tow service. I have barely been in this apartment for a month and made certain both the move in and second month was paid on time. I believed they would value tenants that stay in good standing with rent. Apparently, they would rather find ways to rob money from people using legal methods and a tow company to hide behind. I have since discovered several reviews about their company with similar complaints of illegal towing just within the last year alone. They are using shady business practices to extort money out of people.

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was towed for expired tags I had renewed my tags and on vehicle renewal registration states to keep in vehicle at all times. When I let tow company know (******) he stated there is nothing he could do and to speak to ******* I called ******* at ***************** she stated I would have to pay $232 even though my tags were not expired I let her know I would be filing this with the better business bureau due to illegal towing. I have documentation of when I got my tags which I paid $800 for.

    • Initial Complaint

      Date:11/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle, 2022 ******, was illegally towed from my apartment complex- ***********, ****************************************************************. They did not follow proper procedures and place a 24 hour notice. They towed my car and had to return it to my complex due to the error.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First look at these unprofessional messages by the owner look at his unprofessional reply proving me even more right. Imagine saying the 2 damaged tires were from a tow a year ago lmao. Imagine saying that I've been driving a vehicle with a door that can't close and claiming it happened before this owner apparently towed my vehicle a year. Shame on you for being a thief. The attorney general will have fun with this. This tow company should be closed down for theft. My car was towed 2 hours into moving into my apartment parked legally in my parking spot I pay for while I was actively moving things out of my vehicle to my apartment. they decided to quickly tow my vehicle during one of the trips from moving a box to my apartment. This quick tow they tried to do damaged my vehicle my car door won't close now and I had 1 punctured rim and 2 flat tires. I received an apologized by my apartment but did nothing. The tow company damaged my vehicle and it was non drivable. i had to start a go fund me and get help by the Veteran Affairs to get my vehicle back and tow it back to the apartment. I had to tow my vehicle back to my apartment due to this damage when I realizing both my tires were flat when I left the tow yard. When I told the tow company this damage happened they refused to give me insurance info which i will leave at the bottom showing the owner is terrible human being. While I have an active insurance claim against the *********** and the apartment knowing that there is active claim and that the car was towed to the apartment waiting for the tow company insurance to fix this for damages they did towing my vehicle from my paid parking the day i moved in. The *********** decided to tow it again from my apartment where I pay for parking the day after my insurance called the manager to receive insurance information. The was towed bc of the damaged from what the tow company did to my vehicle. They again wont help and making it impossible for me to get my vehicle back.

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a formal complaint against Kwik Tow regarding an unlawful towing charge I received on 09-18-2024. My vehicle was towed from a private property in *******, *******, and I was charged $160 for the tow. However, according to Phoenix City Code, Sec. ******, the maximum allowable fee for a tow from private property without the owners express permission is $105, including all related services.The relevant law clearly states:Subsection C: The total charge for towing a vehicle from private property without express permission shall not exceed $105.Subsection G: Any towing company charging a fee in excess of this amount is in violation of the law and must forfeit their claim to the fee.Despite this, Kwik Tow charged me $160, which exceeds the legal limit by $55. When I contacted the company to let them know about the amount and the law, they refused to comply and stated that there was no law.I am requesting the Better Business Bureau to assist in resolving this matter and urge the towing company to comply with Phoenix City Code, refund the unlawful charge, and improve their business practices to prevent similar issues for other consumers in the future.Please let me know if you need any additional information to proceed with this complaint.Thank you for your assistance.Sincerely,****** ******

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my car towed on the 7/8/2024. I picked up on the 9th and payed the amount of $163. I checked for damage and they had damaged the undercarriage plastics of my car. Next I got in contact with them. I reached out to the owner *****. He assured me they had ordered parts and would notify me once they were ready. I reached out on July 20th. He responded with an address on the 24th and told me I could go in for repair to ***********************************************. I get there the following Friday and they told me they were never notified. Till this day I still have no response from any of the personnel. All I want is my car to get fixed.

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/24/2024 my vehicle was towed from a handicap parking spot located at **************************************************************. My handicap placard was located in my window. I was only in the location for ***** mins before coming out to my car missing. Upon calling the police I was informed that my vehicle was towed by ************ which is located at **********************************************************. I have spine issues and this was a very serious inconvenience for myself & for my driver. My vehicle was towed with my emergency brakes on within my vehicle. They dragged my vehicle all the way from my location all the way to their tow yard, causing major damage to my tires & the tread on the tires. I was not able to retrieve my vehicle (their policy) until the next day and that costed me $164.30 plus $30.00 to catch a Lyft to the location. This company should be ashamed of their practices and needs to quit using predatory behavior in certain neighborhoods. These practices that they are implementing should be illegal. Its a scam and it needs to stop.

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/16/2024. Payment of $203.00 for the release of my dodge Durango that kwiktow company had damaged and withheld that information after going to the 1st location it should've been at in ********, but it was at their other location in ***********. They fixed the car but I have not received my refund or the information on when I will receive it and the additional $200 for compensation. After getting my vehicle back 2 item have gone missing ******* galaxy headphones in a white case and a jumpbox that was in a black bag. I have given them time regarding this matter to be fixed but instead they ignore my calls and text messages

    RJR Kwik Tow, LLC is NOT a BBB Accredited Business.

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