Complaints

This profile includes complaints for RJR Kwik Tow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RJR Kwik Tow, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RJR Kwik Tow, LLC

  22750 N 21st Ave Phoenix, AZ 85027-2068

• 

  RJR Kwik Tow, LLC

  23811 N. 7th Avenue Phoenix, AZ 85085-0693

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was towed by **** tow towing and impounds on 12-13-24 without notice in the middle of the night not long after i got back to the apartment and had parked my vehicle and gone to sleep. I was informed of 2 different reasons as to why my vehicle was illegally towed. 1st reason was that it was an abandoned vehicle. Then i was informed it was because the parking space tag was not properly displayed. Either they lied to me the first time or they lied to me the second time and used photos to cover their butts after breaking into my vehicle. I have not removed the parking space tag from it's location above the center dash on the rear view mirror since the day i hung it there after receipt of the item from the office staff when i first moved into the apartment.Someone took photos i am assuming after getting into the vehicle, removed the parking space tag, tossed it on the floor of the passenger side, covered it with napkins and then promptly contacted the manager of the apartment complex i live at to have my vehicle towed off the property just to charge me an impound fee to get my vehicle returned. I no longer see any resolution happening at this point other than civil litigation since the property manager has decided to take the side of the tow service. I have barely been in this apartment for a month and made certain both the move in and second month was paid on time. I believed they would value tenants that stay in good standing with rent. Apparently, they would rather find ways to rob money from people using legal methods and a tow company to hide behind. I have since discovered several reviews about their company with similar complaints of illegal towing just within the last year alone. They are using shady business practices to extort money out of people.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed for expired tags I had renewed my tags and on vehicle renewal registration states to keep in vehicle at all times. When I let tow company know (******) he stated there is nothing he could do and to speak to ******* I called ******* at ***************** she stated I would have to pay $232 even though my tags were not expired I let her know I would be filing this with the better business bureau due to illegal towing. I have documentation of when I got my tags which I paid $800 for.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle, 2022 ******, was illegally towed from my apartment complex- ***********, ****************************************************************. They did not follow proper procedures and place a 24 hour notice. They towed my car and had to return it to my complex due to the error.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First look at these unprofessional messages by the owner look at his unprofessional reply proving me even more right. Imagine saying the 2 damaged tires were from a tow a year ago lmao. Imagine saying that I've been driving a vehicle with a door that can't close and claiming it happened before this owner apparently towed my vehicle a year. Shame on you for being a thief. The attorney general will have fun with this. This tow company should be closed down for theft. My car was towed 2 hours into moving into my apartment parked legally in my parking spot I pay for while I was actively moving things out of my vehicle to my apartment. they decided to quickly tow my vehicle during one of the trips from moving a box to my apartment. This quick tow they tried to do damaged my vehicle my car door won't close now and I had 1 punctured rim and 2 flat tires. I received an apologized by my apartment but did nothing. The tow company damaged my vehicle and it was non drivable. i had to start a go fund me and get help by the Veteran Affairs to get my vehicle back and tow it back to the apartment. I had to tow my vehicle back to my apartment due to this damage when I realizing both my tires were flat when I left the tow yard. When I told the tow company this damage happened they refused to give me insurance info which i will leave at the bottom showing the owner is terrible human being. While I have an active insurance claim against the *********** and the apartment knowing that there is active claim and that the car was towed to the apartment waiting for the tow company insurance to fix this for damages they did towing my vehicle from my paid parking the day i moved in. The *********** decided to tow it again from my apartment where I pay for parking the day after my insurance called the manager to receive insurance information. The was towed bc of the damaged from what the tow company did to my vehicle. They again wont help and making it impossible for me to get my vehicle back.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Kwik Tow regarding an unlawful towing charge I received on 09-18-2024. My vehicle was towed from a private property in *******, *******, and I was charged $160 for the tow. However, according to Phoenix City Code, Sec. ******, the maximum allowable fee for a tow from private property without the owners express permission is $105, including all related services.The relevant law clearly states:Subsection C: The total charge for towing a vehicle from private property without express permission shall not exceed $105.Subsection G: Any towing company charging a fee in excess of this amount is in violation of the law and must forfeit their claim to the fee.Despite this, Kwik Tow charged me $160, which exceeds the legal limit by $55. When I contacted the company to let them know about the amount and the law, they refused to comply and stated that there was no law.I am requesting the Better Business Bureau to assist in resolving this matter and urge the towing company to comply with Phoenix City Code, refund the unlawful charge, and improve their business practices to prevent similar issues for other consumers in the future.Please let me know if you need any additional information to proceed with this complaint.Thank you for your assistance.Sincerely,****** ******

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car towed on the 7/8/2024. I picked up on the 9th and payed the amount of $163. I checked for damage and they had damaged the undercarriage plastics of my car. Next I got in contact with them. I reached out to the owner *****. He assured me they had ordered parts and would notify me once they were ready. I reached out on July 20th. He responded with an address on the 24th and told me I could go in for repair to ***********************************************. I get there the following Friday and they told me they were never notified. Till this day I still have no response from any of the personnel. All I want is my car to get fixed.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/2024 my vehicle was towed from a handicap parking spot located at **************************************************************. My handicap placard was located in my window. I was only in the location for ***** mins before coming out to my car missing. Upon calling the police I was informed that my vehicle was towed by ************ which is located at **********************************************************. I have spine issues and this was a very serious inconvenience for myself & for my driver. My vehicle was towed with my emergency brakes on within my vehicle. They dragged my vehicle all the way from my location all the way to their tow yard, causing major damage to my tires & the tread on the tires. I was not able to retrieve my vehicle (their policy) until the next day and that costed me $164.30 plus $30.00 to catch a Lyft to the location. This company should be ashamed of their practices and needs to quit using predatory behavior in certain neighborhoods. These practices that they are implementing should be illegal. Its a scam and it needs to stop.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/16/2024. Payment of $203.00 for the release of my dodge Durango that kwiktow company had damaged and withheld that information after going to the 1st location it should've been at in ********, but it was at their other location in ***********. They fixed the car but I have not received my refund or the information on when I will receive it and the additional $200 for compensation. After getting my vehicle back 2 item have gone missing ******* galaxy headphones in a white case and a jumpbox that was in a black bag. I have given them time regarding this matter to be fixed but instead they ignore my calls and text messages

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/27/24, 9pm I was parked at a business parking lot in downtown ******** ************************************* Tow truck# ** was towing a car in the parking lot next to where I was parked. The tow truck hit my car and left the scene. When I contacted the tow company the same night, they refused to provide insurance information. Police report was filed. Quite for damage is over $1800.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at *************** in ******** AZ. The parking has been notoriously bad at these apartments due to the ***** to parking space ratio. They devised a plan to remove assigned parking spots and instead using parking passes with lanyards for the payers of these services. With that being said it has been great since it started, a there has been no problem with parking. Until yesterday when I came home from dancing with the wife to see our car not in its place. It had been towed away because the parking pass was no longer hanging from the rearview mirror. It was either stolen, or the towing company removed it. I did my due diligence and searched my house to see if we misplaced it, but nothing showed up. Furthermore, my wife remembered it being in the car. The towing company does have stickers that they can place on your vehicle to warn you of violating the policy and give a deadline to take action, but they didn't bother to do it. It was just hauled away without any due diligence on their end. We would of happily replaced it. I pay $45 monthly for the parking of my cars. Now it's going to take $300 and a ton of time to get my car back, which my wife needs to do her job and go to appointments while I work. The way they tow cars around the area I feel is very predatory, because the tow truck driver gets out of their car and runs and checks every car to see if it has the tag then just takes the car. Thankfully my income can foot the bill, but other people or families may not be that fortunate. The towing company that works for Zinc is called Kwik Tow and is located on ***********************. I'm not sure if this information is helpful, but I'd like at least some awareness on the matter. Thanks for your ear.