Business Profile
Moving Services
MovingHelp.comThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.09/5 stars
Average of 86 Customer Reviews
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Review fromJason P
Date: 08/17/2024
1 starJason P
Date: 08/17/2024
To say it succinctly - I was scammed. Overall Doers never showed and cut off communication. No response from U-haul - lost $200. Furious.MovingHelp.com
Date: 08/20/2024
We have cancelled the customer's order and issued a full refund.Review fromTiffany G
Date: 08/13/2024
1 starTiffany G
Date: 08/13/2024
Horrible experience! We were already going through a traumatic move forced out because we were in employee housing and my husband no longer worked for the company.Th movers never confirmed the day before. So I ended up calling another company and booking with them. Well I should have stayed with that company. But Mountain Time Movers sent a text short.y after I booked with the other company. Being a person with integrity, I decided I should stick with the people I originally booked and made a commitment to huge mistake when they finally showed up late, they did a walk-through quickly, then stated they needed to connect their dollies and would return. Never came back, but were in my house long enough to steal two gold necklaces. Mountain Time Movers has zero integrity and Hires thieves. If your thinking of doing business with moving help.com I strongly advise you do not.They have zero customer service. I was never able to reach anyone to either. Confirm my move or to discuss the problems about the movers and get a refund horrible experience I will never do business with movinghelp.com or mountain time movers again.MovingHelp.com
Date: 08/14/2024
Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service.Review fromErin C
Date: 08/04/2024
1 starErin C
Date: 08/04/2024
Most horrible experience ever. Will never use Uhaul or the movers through uhaul. Arrived at our location late Thursday night. Movers supposed to be there at 8:00am next morning. Friday comes around and it's 10:00 still no movers. They had it down for Sunday no confirmation nothing. We had gotten a hold of them to schedule for Friday. Moving truck has to be back on Sat afternoon. So, we rescheduled with a different mover Carvers Moving for Sat morning at 8:00. He called us to verify everything, seemed super cool. *** rolls around he reached out to us saying th4 guy he hired to help backed out he was trying to get someone else. We informed him the night before we had to have the truck back by a certain time. He acknowledged that. Needless to say he ghosted us. We tried calling him, he would not answer, would not answer his text messages either. Pretty sad as he seemed pretty cool and we where appreciated that he was gonna come out early on Sat to help us out we even picked up some beer for him as a thank you. But to ghost us like this was uncalled for. My husband had to unload the whole truck himself. We will never use this service again through uhaul. I'm shocked my husband didn't hurt himself and really upset that we were even put into this situation. Tried calling uhaul and was transferred not once, not twice but three times to be places on hold for over 45 min. Did have time to be on hold we were on a time crunch. Had to hang up. We move often and will be using another company for sure even if it cost more.MovingHelp.com
Date: 08/07/2024
Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Moving Help is a labor-only Market Place,Review fromWindy J
Date: 07/28/2024
1 starWindy J
Date: 07/28/2024
I unwisely scheduled with MovingHelp through the ***** site. I scheduled one MovingHelp party in ******* to drop off a U-box and pick it up the same day. The person did drop the box off, but then he did not return to pick it up. Nor did he return any phone calls or texts from myself or Uhaul. Our entire move was at risk of being delayed. We ended up having to rent a separate Uhaul truck and drive the box ourselves the next morning in a desperate attempt to keep our move on schedule.In the hours-long process of speaking with Uhaul and MovingHelp representatives, one representative "helped" me cancel my order with the MovingHelp party who left us stranded. Unfortunately, she also cancelled my order with my move-in help across the country. Once again, my entire move was at risk. Then, today I received a text and screenshot from my move-in help letting me know that "my" negative review was erroneously posted under their company profile. I was horrified, both because a review was posted under my name that I did not write and that it was affecting the wrong mover. The Uhaul representative posted it under my name. I did not consent to this. I have now been on hold with MovingHelp for over two hours trying to get this review removed. I can not remove it myself. Nobody is helping online or on the phone. This is one of the worst customer service experiences I've ever had.I would recommend that nobody, ever, use MovingHelp.MovingHelp.com
Date: 07/29/2024
Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. We are also sorry for all the inconveniences with the customer support side as well. We were able to fix everything in the long run.Review fromBrian B
Date: 07/26/2024
1 starBrian B
Date: 07/26/2024
They cannot help you if you have an issue with a moving company. In my case, a moving company broke some items and then refused to help pay for any of the damages. MovingHelp.com told me to kick rocks essentially, and that my only avenue was to bring them to court. Unsure what the point of moving help is in this situation besides a useless middleman. Zero protection whatsoever.MovingHelp.com
Date: 07/27/2024
Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service.Review fromDee U
Date: 07/21/2024
1 starDee U
Date: 07/21/2024
This company is a scam and does not have the customer's best interest as a priority at all. Please find a reputable moving company to nove your itemsMovingHelp.com
Date: 07/22/2024
Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service.Review fromJames S
Date: 07/18/2024
1 starJames S
Date: 07/18/2024
Moving Help refused to answer the phone and stopped answering my messages. Movers showed up late and then disappeared without moving anything in. The movers blocked my phone number only to call from a different one and berate me after receiving my yelp review. ***** also refuses to take any accountability for this s**** up. Understand Moving Help is a neutral venue as they say and will not confirm the quality of any independent contractor on their platform. Not will they answer or address any issues after they s**** you over. All you will get is a lame response from them to your complaint - See below:MovingHelp.com
Date: 07/19/2024
Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Moving Help is a labor-only MarketPlace,Review fromCharles B
Date: 07/17/2024
1 starCharles B
Date: 07/17/2024
Moving helper is just a fancy more expensive *********** You would be wise to find other sources for labor.MovingHelp.com
Date: 07/18/2024
If you have any questions please email in to ************************************* They will be able to help you in anyway.Review fromAthie C
Date: 07/02/2024
1 starAthie C
Date: 07/02/2024
Uhaul Moving help RA transport My experience with U-Haul Moving Help was extremely disappointing. I hired a moving company called RA Transport, owned by an individual named **** and operating in ********, through U-Haul's moving help service. We booked their services 17 days in advance, and they confirmed they would show up at the agreed-upon time. The move-out date was set for 6/20/24.The day before the scheduled move, our attempts to contact them via text went unanswered. After calling, we managed to confirm the move for the following day. However, on the day of the move, they failed to arrive. Despite our efforts to reach them, all calls were redirected to voicemail.Even when we tried calling from another phone, they still did not answer. It appeared that they had blocked us and ignored our text messages. U-Haul should establish clear standards for service providers to prevent such unprofessional behavior. Moving Help by U-Haul may display 5-star ratings on their website, but they should also address instances of unprofessionalism like this, where service providers do not show up for the job and abandon the client.MovingHelp.com
Date: 07/03/2024
Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Moving Help is a labor-only Market Place.Review fromElizabeth P
Date: 06/28/2024
1 starElizabeth P
Date: 06/28/2024
Moving Help that is appears to be associated with U-Haul is an absolutely awful company. They stand behind nothing!!!! They hire known felons to come into your home and move your items. Then when your items are stolen by these known felons (thank goodness they were not rapists). Movinghelp simply says, "Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service." This is no help when you have had $15,000 worth of items stolen by the movers they have on their website!!! DO NOT BE FOOLED that these people are in any way associated with U-Haul, because they both hide behind each other, and U-Haul will tell you it is Movinghelp's fault and Movinghelp says it is U-Haul's fault and neither one will reimburse you or stand behind their product or people.MovingHelp.com
Date: 06/29/2024
We are truly sorry for what has happened in your move. We do check on the owners background, however, we dont/cant check every worker they employee. As were a neutral marketplace and do not manage the companies in who they hire and how they operate.
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