Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ************** on October 21, 2022. I asked if movers could bring my Ubox to me over the weekend and unload it for me. I said that I could do Saturday, but preferred Sunday. I expressed concern that Sunday might not work if movers had that day off. I was reassured that they would be able to come on Sunday. The woman on the phone then scheduled Devine Movers through MovingHelp.com for Sunday and told me they'd call to confirm their arrival time. Earlier this morning (day of delivery) I had not heard from the movers and so I called **************. The woman (I think her name was ******?) told me I had to call them myself and find out why they hadn't showed up. I called and got no answer and called ****** at Uhaul back. ****** then BLAMED ME and said that I was the one who chose them so it was my fault. I told her I did not choose them, someone in her office did. I had no idea they were contracting out to MovingHelp.com. ****** then said she could not refund my money and could not find replacement movers. Later when I asked, she said she could hire replacement movers, at the cost of $1,000 additional from me. Which is more than triple what I paid for movers today. I asked to speak to ******'s manager, because she referenced talking to her today and she said I probably could not talk to her manager today and may not hear back from anyone until Tuesday. So not only did they not reschedule new movers, wouldn't refund my money-- I was also double charged for it. I have one completed charge for $313 and one pending charge for $313. Today I e-mailed MovingHelp.com to ask for new movers or some kind of assistance and they responded that someone already helped me so they were closing my complaint. No one helped me. This is also after ***** admitted to breaking the box and damaging my items. They said they can't remedy that issue until I see the box, but they won't help deliver it. I was charged $1500 for delivery of my damaged items to ********.

  Business Response

  Date: 11/15/2022

  We were able to get the customer ******** with ****************** order OR-9a0d99ad on 10/23 and she was issued a refund of $313.95 for the Provider that did not show. We are unable to resolve the issues regarding U-Haul, but truly apologize for the inconvenience and issues with Movinghelp.com.

  
  

• Initial Complaint

  Date:10/23/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a move through this website on 10/1/2022 based on the reviews of the mover. The moving company was the worst I had experienced where they literally threw drawers and a vase in the truck (and hid the results so we would pay them), harassed me for a tip afterward and then threatened me when I posted a negative review where we felt physically unsafe in our house. I had to hire another competent moving company at the cost of $400 to repack everything. Otherwise my furniture would've been destroyed had the truck been moved. Movinghelp.com did nothing to help us, taking no responsibility and refusing to claw back the payment to this company, even being nonchalant when I told them about the harassment and threats from the moving company.

  Business Response

  Date: 11/15/2022

  The customer was directed to the Provider directly in the past and opened a Dispute Case regarding the issue. We were able to issue a refund of the full amount of $324.95. Anything outside of this amount will need to be pursued with their Provider outside of Moving Help. We apologize for the issue this has caused. 

  
  

  Customer Answer

  Date: 11/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
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