Business ProfileforA1 Garage Door Service

On October of 2022 I spoke with an in home representative and a salesman over the phone about purchasing a new garage. They explained different packages and said if I bought the high tier package I would get a 1 time transferrable life time warranty on the new garage. This was the only reason I chose the higher tier which was about $2,000 more than the one below it.The installation finished on February of 2023 and I asked the installers about the 1 time transferrable lifetime warranty and they showed me on their iPad that it only covers parts while labor costs would still be charged which is understandable so I signed the job completion document.I'm active military and about to move to a new location. My realtor was asking for warranty documents for any work done to the house so I called A1 Garage to ask for the warranty documents and they told me they aren't honoring the 1 time transferrable lifetime warranty anymore. This warranty was the only reason I chose the more expensive package and I wasn't notified at anytime of this change. When I was speaking with the sales associates in October they knew I was only buying the higher package because of the transferrable lifetime warranty as I explained to them I might be moving in the future but I wasn't sure when exactly at the time.I spoke with a representative and they simply said they won't be honoring the agreement and there is nothing they can do. They sent me a cost breakdown sheet of the job which looked different from the warranty document I signed.I am writing in hopes there is a reasonable resolution as I have paid more for a promised selling point that isn't being honored. Either a partial refund or the honoring of the 1 time transferrable lifetime warranty.For what it's worth the installers of the garage were amazing and accommodated me through each step of the purchase and install phases. It made me want to use A1 Garage for the rest of my life but after this issue I'm at a crossroad.Thank you.