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Average of 23 Customer Reviews
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Review fromJohn D
Date: 05/20/2023
1 starBad deceptive instructors at the university of Phoenix and the board in charge are twice as bad because they let instructors get away with this! My issue is not a failing grade but the grade less than what I had the potential to earn was received this was because the instructor failed to communicate, failed to be transparent, and failed to be accountable and responsible to me the paying student! The syllabus online reflected differently that what the pdf printed syllabus said since I was an online student I went by the syllabus online only to given zeros for practice questions all the weeks of the course never being told that these practice questions were to be turned in for grades as the syllabus did not reflect that they were to be! She waited until the final week to say oh by the way your questions were not submitted for weeks 1 thru 6 so you have 0 for that assignment! There was nothing marked due as far as those practice questions were concerned neither was there an asterisk like the other assignments to be submitted what gets me booking is that I had a 96 average the final week until the battle axe posted zeros for each week! Then I did a rebuttal in which I was blamed for the issue of the assignment not being completed! I took this up with the board of the school and they of course sided with the instructor! So if you are out there wanting a masters degree even your undergraduate degree do not go to a for profit school and if you do make sure you look at the reviews for the instructors and the complaints! All I wanted to do is knock out these last classes for my MBA but its a done deal I am never attending University of Phoenix again and no its not just of this b**** a** instructor its them allowing deceptive practices to be pushed upon students due to misinformation as far as assignments and grading! You cant have it both ways university of Phoenix! If you have an online student then the syllabus should be online not both having different information
University of Phoenix
Date: 05/26/2023
We appreciate your review. The University would like the opportunity to address your concerns directly. Please reach out to ********************************************* to initiate further response.Review fromJamieMarie B
Date: 05/12/2023
5 starsI spoke to a guy named *** today in the financial department, ( I think its ********** or **********) he was absolutely awesome. I had been talking on the university of phoenix online chat to get assistance with a bill they said I owe, and I literally had this lady named ****** yesterday morning around 4:45am Mountain standard time on the online chat ( 05/11/2023) tell me "if I can't afford it, then she recommends I take a leave of absence, which is 180 days, and that will give me time to get the money to pay the bill." **** bill I do not owe)There was some kind of discrepancy because all my classes are paid for! This lady on chat had the nerve to tell me to take a leave of absence if I can't afford a bill that I do not owe. I'm only 6 courses away from graduating and all my classes are paid for and she has the nerve to tell me this! She also told me when the course I am currently attending finishes in 2 weeks, they are going to suspend any further courses (which are paid for) and I cannot attend the rest of my courses until I pay the balance, which I have already paid for all my courses! Can you imagine the anxiety I felt! I called in today which is now the day after I spoke to the lady ****** on the chat (think that was her name) and spoke with a gentleman from financial department named ***, I think he said ****************, something like that, this guy did an exceptional job! He actually took his time to do his job and help me. Not only that, but he also showed empathy! I would love to have someone like him on my team if I was in charge! He would be the first one I would pick to be on my team. His willingness to help and empathy were above and beyond, not to mention he made me feel so much better after the call was over, I know longer had the anxiety the online rep from the day before gave me! Thank You ***! I really hope this gets back to your sup because you deserve the world! Thank You so much ***!Review fromAR R
Date: 08/29/2022
1 starThey do not care about students they just want your money. then they treat you like dirt. When I first called and inquired about this place everyone was so accommodating and wanting to enroll me and get my money. Throughout these two years in IT I have made As and Bs and now that I am at the end I have a teacher named ***************************** that is grading discussion answers for a business class. He is taking his job way too serious and when I reached out to him his only response was refer to the rubric. I explained I did and did not understand and his response was the same. I reached out to academic counselors and nobody wants to help and even told me he can grade the way he wants. Now that I am at the end nobody cares. I am not receiving the same treatment I did in the beginning. How can a teacher grade my opinion so harshly but not tell me why it is wrong? There are other students who have reached out to me with the same outcome and concerns. If I do not pas this class I do not get my degree and have to pay another $1478 to take another class. This is frustrating and disheartening. I had an assignment that had 150 points and he gave ****. I would have given them a zero but I had to leave at least one starUniversity of Phoenix
Date: 09/09/2022
Dear Student,Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services ******************************************************************************** *********************************************
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