Reviews
This profile includes reviews for University of Phoenix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
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Review fromWilliam S
Date: 06/29/2024
I was deceived by this University and owe for nothing
University of Phoenix
Date: 07/01/2024
Hello *******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromTayler P
Date: 06/20/2024
I am pursuing a master's degree through the University of Phoenix, and it has been one of the most frustrating experiences. It started off with them attempting to use a guilt trip to persuade me into taking out an obscene amount of student loans although I did not need them. Then throughout the program continuously contacting me saying they did not have a voucher on file and had pulled me from my classes although I received an email from them that had the financial voucher attached to it days prior. Overall, I would save the trouble and pursue a degree through a different school.University of Phoenix
Date: 06/21/2024
Hello ******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromCatherine P
Date: 05/15/2024
Incapable of actually doing anything I complain several times that certain classes like there zy book were not compatible with my computer I even explained to them that the teacher was nice enough to actually to actually give the answer to the problem and still didnt take the answer. Instead of giving me a different class to complete they make me retake the same class I had issues in already know I could not finish it there answer are scripted when asked for help from the teacher because they themselves didnt even know the answers so *** net wants me to pay for a school loan for a fake schoolUniversity of Phoenix
Date: 05/16/2024
Dear Student, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromJenni L
Date: 05/07/2024
Will tell you one thing, but do another. Will send you emails saying that your schedule is "ready" but it never is!! demand loads of unnecessary paperwork but only if your are a certain color.University of Phoenix
Date: 05/10/2024
Dear Student,Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromShawn H
Date: 03/05/2024
I'd give 0 stars if I could. I enrolled and started with 1 class, during week one I realized it wasn't for me and decided to drop and withdraw. It took them 2 weeks to even get the drop and withdraw to happen. Then I got notified that I'd still be responsible for paying the tuition. I literally attended 1 week and that's it. What a scam of a school! Fast forward a year later, I find out the used some of my Financial Assistance to pay for the course, filed taxes on it, and now submitted the remainder to collections!University of Phoenix
Date: 03/06/2024
Hello *****. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services 4035 ********************* Phoenix, ** ***** Email: *********************************************Review fromDamonica C
Date: 12/28/2023
This school is horrible! It took so long to reenroll. And I accepted my loans the full amount and the financial aid office decided to change the amounts on their own without disclosing this information. Once I am done with these last 2 classes I will never return here. Its hard to get in contact with my enrollment rep. *** process to from beginning to end has been horrible. It took so long for them to accept my classes from another college. I honestly believe I paid for classes I did not have to take.University of Phoenix
Date: 01/02/2024
Hello Damonica. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************Review fromSi G
Date: 12/21/2023
I applied to this university in early October. I have encountered countless predatory behavior. I had my transcript sent to the school in a matter of two days. It is now the end of December and my credits have not been included into my account. However, I was signed up for class without my consent and marked absent for a class that I did not even sign up for .I have been transferred from person to person with no real solution to my problems. It is absolutely unacceptable that it would take this long to enroll a student properly into a university, and absolutely predatory to encourage a student to use do the new student course, knowing that you would be charged for it and force to move forward in the program without your transferred credits. Im super disappointed in this process and its sad how predatory this school is coming off. Its very unorganized and unprofessional.University of Phoenix
Date: 12/26/2023
Hello Siqueria. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************Review fromCaitlin A
Date: 12/06/2023
Horrible school. I had special accommodations and AC was giving me great issues! Theres absolutely no communication they took **** and failed me in a course that they know I was fleeing a domestic abuser! They never even made me aware of the funds they were taking from my financial aid. The higher *** in the school dont give 2 craps about the students they have absolutely no help for the students. Its a mess down to the professor have even said the school is a joke!!!!!!University of Phoenix
Date: 12/07/2023
Hello *******. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. University of Phoenix takes such disclosures seriously and we encourage you to contact our Title IX office at *************************************** You may also reach our ****************************** at ********************************************* for assistance. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************Review fromCarrie b
Date: 11/13/2023
I had a great experience up until I only had 4 classes left. DOC 723 class was grueling with little help or feedback. My first attempt almost everybody in the class was redoing it and now I'm on my second attempt and once again almost everybody in the class is re-taking it. Not one single person passed in my first attempt. Being a college professor at a proprietary school I chose University of Phoenix for the flexibility along with the willingness to help students. I was highly disappointed in a failing grade as I had never received anything underneath minus in the last five years of my college education through University of Phoenix. I feel as though there should be more help available in this specific class and that the fail rate is probably below the national standard of what it should be in this class. The changing of my dissertation chair four times did not help the situation as each one wanted different requirements. I really hope that this class is looked at specifically from an academic leadership standpoint and is addressed appropriately.University of Phoenix
Date: 11/20/2023
Hello ******. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely,University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************Review fromBilly A
Date: 11/13/2023
After speaking with the enrollment person, I was told I had to put my credit card information into the system for them to continue to evaluate my transfer credits. I was pending that evaluation and never heard back from them. I left it as they didn't want me as a student and moved on. Five months later, I got a charge on my credit card for upcoming courses I never selected. I never even agreed to a program of study. NEVER give the UNIVERSITY OF PHOENIX a credit card before you have all the other documentation and agree to a program of study or courses being selected. I now have to go through the process to get it fixed. RUN, don't walk away from UNIVERSITY OF PHOENIX.University of Phoenix
Date: 11/14/2023
Hello *********************. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely,University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: ********************************************* Submitted: 11/02/2023
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