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Business Profile

Ecommerce

Siren Ice Jewelry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase March 11,2024 for 2 necklaces. I seen advertisement on Facebook, directed me to Siren Ice website made purchase using Afterpay. Completed my Afterpay payments and I had not received product. I reached out by phone, received voicemail. Next, I sent email on website and from my personal email April 12, 2024 and received a generic email they received my order it takes time 4-8 weeks and 2-3 business days. That time has passed. No more responses to my emails. This is a scam company. I want my money back Order#5922

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 rings on 2-29-2024 for $36. Their website says most orders ship within a week and you would get updates tracking. After 2 months I sent an email asking why mine says it’s still in “the design” stage and received no answer. A couple days ago I tried again and still can’t get them to email me back. If they can’t fulfill my order then I want a refund, this company seems like a scam to me.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 custom made pink necklaces from Siren Ice on February 22, 2024. I have received my merchandise. I contacted them several times, just to receive vague emails, stating I would be emailed once my items are available. I have waited for the time Siren Ice asks you to before escalating the process. I only want my products, and I'm not sure what the problem is. When I call Siren Ice, I only get a recording. Can you please ask them to deliver the merchandise that I paid for.

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a necklace order #**** on 2/19/2024. Never received item.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a limited time bundle from SirenIce Jewelry on March 19th and haven’t had no communication with them for about a week so I went to my bank Credit Karma to get my money back for the transaction and they gave it back then reversed it like Siren Ice responded to Credit Karma but not me so it’s a lot going on behind the scenes I’m not aware of and Credit Karma will not give me my credit back for that and I’ve reached out to Siren Ice multiple times and I’ve asked for a refund and still no response it’s been a month and it really feels like this company is scamming customers and are getting away with it.

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase in the amount of $213.50 on February 10, 2024, order #****. On February 18, 2024, I received an email notification from [email protected] that my order was in customization. On April 2, I emailed [email protected] to get an order status and did not get a response. On April 4, I inquired again and forwarded a copy of the status update request to [email protected]. My attempts to reach the company via telephone were met with an automated message and a full voicemail inbox. To date, my inquiries have gone unanswered and my order status has not changed. At this point, I feel I am a victim of fraud and this company should be investigated. They have a very heavy social media presence so they may be scamming thousands.

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed in order from this company in February of 2024 and I have been contacting the business in regards to when will i receive my item that I placed an order for and someone has been writing me through email stating I should be receiving my order soon but I still haven’t. I feel as if they are giving me the run around about everything. I have requested to get a refund but no one has responded. I am very upset because here it is April and May will be coming soon and I paid my hard working money for something that I haven’t gotten yet. I really hope something can be done.

  • Initial Complaint

    Date:04/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Feb 3rd and never received it. I never received a confirmation email nor an order number. The merchant does not respond to my emails. No one answers the phone number the merchant has listed, and the voicemail is full.

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Meesha Reed I made a purchase with Sirenice at the beginning of November 2023 it is now April 1st 2024 they have not responded back to any of my messages can't reach them by phone I feel like I was scammed I am extremely hurt and embarrassed by the situation please help me get my money back

  • Initial Complaint

    Date:03/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order # Online # ************ with this company on 2/24/2024.

    Since then I have not received my order and only received a partial refund even though I’ve emailed them multiple times requesting a full refund.

Siren Ice Jewelry is NOT a BBB Accredited Business.

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