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Business Profile

Ecommerce

Siren Ice Jewelry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for three pieces in February. Reached out multiple times because it’s now a month since any updates, you cannot reach an actual person and their address is an apartment complex. Emailed with no response, i simple want my money.

  • Initial Complaint

    Date:03/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m a United States Marine Veteran I bout jewelry from
    This company for Valentine’s Day for my girlfriend then my gifts never showed up and i tried to reach out to customer service by phone but they don’t answer and then email them then they told
    Me to wait 4-8 weeks on the package,I want my refund and since I asked for my refund they decided to not respond I’ve sent over 20 emails to there customer service I want my refund

  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In ordered a necklace form Siren Ice on 02/25/2024 and spent $53.50. I have not received the necklace OR a response to any of the 3 emails asking for an ETA on where the necklace was. I just want a refund. I emailed them on March 5th, 11th and 12th. The order #*****

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims to make jewelry but have been scamming their customers ! I paid $73 for a necklace and never received it nor received a reply back from customer service ! There’s no way to reach out because the messages are full on the voicemail! They don’t reply back to emails ! They blacked me from there IG page regarding my necklace ! I just want other people to be aware and not make the same mistake I did ! They have fake reviews and no where to leave an actually review ! Please look into this fraudulent building !

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 1/4/2024
    Order # 2970
    Amount paid $57.95
    Never received merchandise and the company is no longer responding to inquiries

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on the website for the buy one get one free necklaces and I have yet to receive them. I saw the ad on Instagram. I sent them multiple emails no response. The phone number listed is disconnected afterwards. I searched out the page On Facebook and all the comments are scam fraud scam fraud. I’m going to contact my bank because I need my money back.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/22/23 for $80.55 which was paid in full through Affirm. On Nov 3, I emailed asking when it would ship, (it is NOT a custom order). They immediately responded that there was technical difficulties that caused a delay but typical production was 3-4 weeks from order date for custom jewelry, again mine was not a custom/engraved order. Once made standard shipping is 5-7 business days, and should arrive in 14-19 days. Nov21, still no order and no more response. Dec 27, emailed again, tried calling (voicemail full tells you to email) still no response. Jan 18, 2024 I emailed them again asking what I need to do. Emailed again today 2/21 asking for a full refund. Please help me get this resolved. Thank you.

Siren Ice Jewelry is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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