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Business Profile

Ecommerce

Siren Ice Jewelry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace in Oct 23 and to date Oct 24 I have not received a product or my money back. Company is a complete scam

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 2/14/2024
    Order#4165
    Amount- $53.50
    Item: Luxe Name Necklace-Silver/ Stainless Steel/18 inches
    Advertised: Facebook/Instagram

    A confirmation email was received date of order. I received a status change email on 2/22/24 stating that order was in customization. I sent a follow up on status on 4/20/24 to no avail or response. I haven’t heard anything since and when I went to track order the link now says that the store is unavailable. I am requesting a refund if possible.

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $50 dollars for something I didn’t get I been contacting them and nothing

  • Initial Complaint

    Date:07/04/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 custom necklaces on March 13th 2024 and got a “order confirmation” that my order was submitted and I was charged $133.50. On March 21st 2024 I got an update that my order was in customization. Since then I haven’t received any updates, and the tracking status hasent moved. There’s no contact info to try calling. I know customized pieces take longer but 4 months with absolutely no update is ridiculous I’ve never had customized jewelry take this long, I even ordered “shipping protection”. My bank said it’s too late to dispute it through them. I’ve done research and am now convinced “siren ice jewelry” is a scam/ fraud. Considering you can’t even get ahold of anyone plus all the reviews on them with similar situations. No ones getting jewelry that’s being ordered from them. I will never recommend this company to anyone! Absolutely terrible. Please shut the website down and if possible find out who’s behind it to get a refund.
    To add- now it says the connection is not private when I click on the website to take a screenshot of the package tracking to show it hasn't moved.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made a purchase before January..(order #2437). I wrote to them in February and March trying to find out why my order wasn't sent.. they wrote back in April stating that the pieces are unique and there was a mix up in the shipping of items and to be patient and it will be on the way. I wrote back in June and still haven't received a response... I have spent over $350 for purchases that I haven't received... they sent a $100 gift card which I used towards my purchase and still haven't received anything....

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from Siren Ice on March 18th for 2 necklaces and received an update on March 26th that they were in the customization stage. After March 26th I received no further communication. Sent 2 emails asking for an update and was never contacted again. The email was [email protected]. Beware the ads on playing on both Facebook and Instagram. I am looking to receive my money back, my bank refuses to dispute. i paid $80 for 2 necklaces, as a Buy 1 Get 1 Free deal.

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a necklace never received merchandise or money back

  • Initial Complaint

    Date:06/14/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased online April 6, 2024
    Purcahse amount $165
    Purchased a personalized name necklace
    I never recieved my order
    I emailed Siren Ice Jewelry- they responded by stating the necklace was in process to be delivered, but no date was given
    Order # 6336
    I paid for a necklace, and it was never delivered. I wrote to the company and call the company with the phone number provided and I never heard back.
    This is the message I recieved from Afterpay:
    Merchant Details
    Siren Ice Jewelry
    ************************ *********** ***************************************** 

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace from this company on March 29,2024.
    Order ID:6796
    Order number: 100592412501
    It is now June 13, 2024. The order was paid in full. I emailed the company with no response and now the order number says there is no record of it and the website for the company is gone.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom necklace on 12/28/23 and a charge of $113.62 was deducted from my account that same day. I reached out for status on 1/13/24 and was told it was custom and would take 3-4 weeks. I reached out again on 2/17/24 where I was again told 2-4 weeks. I then emailed again on 3/9/26 and did not receive a reply until 3/28/24 and was told 4-8 weeks and assured it was being processed. Since I still hadn’t received it on 5/4/24 I emailed again and asked for a refund. To date (6/12/24) I still have no item and no refund.

Siren Ice Jewelry is NOT a BBB Accredited Business.

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