Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Siren Ice Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ???? ???????????????? 29, 2024 ?? ?????????????? ?????? ???????????? ???????????? ?????????????????? ???????? ?????????? ??????. ???? ?????????? ?????? $130.95 ???? ???? ?????????? ???????????????????????? ?????????? ?? ?????? ?????????? ???? ?????????? ???????????? ???? ?????? ?????? ???????????????? ?????? ?? 3-4 ???????? ???????? ?????????? ???????????? ????????????????. 4 ?????????? ?????????? ?????? ?????????? ???????? ?? ??????????????, ?????? ???????? ???????????? ?? ?????? ?????? ???????? ???? ?????????? ?????? ?????????? ???? ????????????. ?? ?????????????? ?????? ?????????????? ???? ?????????? 26, 2024 ???????????? ?????????? ?????? ??????????, ???????? ?????????????????? ???????????? ???????????? ???????????? ?????? ???????????????? ???????? 4-8 ??????????, ???? ???? ???? ???????? ?? ?????????????? “???? ??????????????, ???????? ?????????? ?????????? ???????? ???????? ???????? ???? ???????????? ?????? ??????????, ?????? ???????? ???????????????? ???????? ?? ???????? ?????????? ???? ??’???? ????????.” ???????????????? ???? ???????? 1???? ?????? ?? ???????? ?????? ???? ?????????????? ?????? ?????????? ???????? ????????…. ?? ???????? ?????????????? ?????? ???????????????? ?????????????? ???????????????? ?????????? ?????? ???? ???? ??????????????, ?? ???????? ???????????????? ???? ?????????? ???????? ?????? ???????? ???????????? ???????? ?? ????????’?? ???????? ?? ???????????????? ???????????????????????? ??????????, ?????? ?? ???????? ?????????????? ?????? ?????????????? ?????? ???????????????????? ?????????? ???????????? ?????????? ???? ??????????, ???????? ???? ????????????????. ?????? ???????? ?? ???? ???? ?????? ??????????????, ???? ?????????? ???? ???? “????????.” ?? ???? ???????????????????? ?? ???????? ???????????? ?????? ???? ?????????? ?????????? ?? ???????? ?????? ???? ?????????????? ???? ???? ???????? ???? ?????????? ???????????? ?????????? ?????? ??????????????’?? “4-8 ????????” ???????? ?????????? ?????????????? ???? ??????????.

  • Initial Complaint

    Date:06/10/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from a company called SirenIceJewelry back in November 2023 and never received my order I’m requesting my money back but I can’t reach them. No communication from them, I was scamed

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 22, 2024 I ordered two custom design necklaces from Siren Ice. My total was $133.50. In my order confirmation email I was given an order number to use for tracking and a 3-4 week time frame before shipment. 4 weeks later and every time I checked, the only update I got was that my order was still in design. I emailed the company on March 27, 2024 asking about the order, they responded saying custom pieces may actually take 4-8 weeks, so in my mind I thought “no problem, they might still need some time to finish the order, and they answered with a time frame so I’ll wait.” Tomorrow is June 1st and I have yet to receive any order from them…. I have checked the shipping address multiple times and it is correct, I have searched my email over and over making sure I didn’t miss a shipment confirmation email, and I have emailed the company two additional times asking about my order, with no response. Now when I go to the website, it seems to be “down.” I am requesting a full refund for my order since I have yet to receive it or even an email update since the company’s “4-8 week” time frame expired in April. I would just like my money back from this company that seems to just be a scam.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thanks for your purchase!
    This email is to confirm your order on 03/12/2024. Your order number is ***** ******* ******** **** **** *** ***** ******** ** ****** ***** ***** ******** ***** ****** ****** ******** ******** **** **** *** ***** ******** ** ****** ***** ***** ******** ***** ****** ****** ***** ******** ********** **** **** ******** * **** * ********* ***** * ** ********* * ****** ******

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8, 2024 I made a purchase from Siren ice jewelry for two customized necklaces (BOGO). The total cost was $114.45 which includes $100 for necklaces, $3.50 for shipping protection and $10.95 for the shipping.
    A few days later I received an email thanking me for my purchase and an order number (5622). So, several days past I started checking for updates and it was saying customizing.
    On April 1st I sent an email checking if my items will be ready soon and if they could overnight them because I wanted to give the necklace to my daughter on the 6th for her 25th Birthday gift. They replied on the 6th of April stating " it takes up to 4-8 weeks for custom pieces. And a few more days in case of high volume. Once order is ready they will promptly share tracking details". So I was hopeful and patiently waited.
    Now, the end of April I started checking again and it stated customizing ( like previous days). So, around the first week in May I went to check on my order and the website was GONE! No longer a way to check on my order. It stated "Opening Soon" and a placed to submit my email and the word SHOPIFY. Now at this time it's been more than 8 weeks since I placed my order and the website and ALL of social media platforms about them are GONE!
    I've sent emails on May 14th and 28th ******************** ** the only information I have because the phone number doesn't work and so far no response.
    At this point I believe it is a Spam and I will like a full refund.
    Can someone please help me resolve this matter. Thank you.

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i orderred march30 name necklace and they took full payment and i never received

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom necklace from the website for $100 since March 10, 2024 and I understand that their shipping for custom jewelry is 4-8 weeks. I waited and it’s now past the waiting time to receive my order and I have been emailing and receiving no response. I would like a refund for my order since I have not received anything.

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two chains from SIREN ICE JEWELRY AND ITS BEEN OVER THREE MONTHS AND THE WEBSITE IS TOOKIN DOWN IT WAS A SCAM OLEASS HELK ME THUS IS NOT RIGHT

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two custom-made necklaces back in March. I have not heard anything from the business regarding completion, nor shipping. I am requesting a full refund from them, as it has been two months.

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scared for $200 dollars I purchased items that were never shipped this company is a scam! They can not be trusted

Siren Ice Jewelry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.