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Average of 73 Customer Reviews
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Review fromScott L
Date: 12/04/2024
1 starFor my current role I travel to ****** ** for business. I have taken the same trip to the same plant every time. This is my 23rd trip this year, as of Dec 4th. Plate Pass aka Verra Mobility has charged me five times. I have disputed four of the charges and they have refunded me. I am disputing the fifth as I write. Initially, they would find the issue then correct the problem. The last time I showed receipts from my trip that clearly showed I was nowhere near the toll area. Not sure what will happen this time, but I am confident I will get my money back. However, the reason I decided to make a complaint is 5 charges in 23 identical trips means 21.7% of the time I have had to go through the extra effort to dispute fictious charges. It just seems odd that their systems "failure rate" is so high. I think they actually bank on people not knowing if they were on a toll road. In my case if I didn't have prior travel knowledge, I would have just paid the bill and pass the cost to my company. I'm sure they can do better, maybe this review will help them realize that.
Verra Mobility
Date: 12/06/2024
Hello ***** *****,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:**************************************************************** | Website: ******************************Review fromAdithya M
Date: 10/21/2024
1 starI am writing to formally submit a complaint against PlatePass, a toll payment service associated with Hertz car rentals, regarding an unfair billing practice I recently experienced during my rental.I rented a vehicle from Hertz for a month in ********. At the time of rental, I explicitly declined all additional services, including PlatePasss All-Inclusive Tolling Option.However, during my rental, I used a toll system on a single day. Without my prior consent, PlatePass charged me a total of $600+ for their All-Inclusive Tolling package, which covers the entire rental period. This fee is vastly disproportionate to the actual toll usage, which was limited to a single day.When I contacted PlatePass and complained about this charge, they reversed it and only charged me the appropriate amount for the toll usage. However, I believe this practice of defaulting to an expensive all-inclusive charge when a customer uses the toll system onceeven after explicitly declining it at the start of the rentalis misleading and potentially abusive.Many customers might not notice these charges or may face delays in getting refunds, which is unacceptable. I am concerned that this practice could be widespread, impacting many consumers who may not have the time or knowledge to dispute these charges.I request that the *** investigate this billing practice by PlatePass and take necessary action to prevent consumers from being unfairly charged for services they declined.Verra Mobility
Date: 10/22/2024
Hello ******* Muralli,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: ******************************Review fromTW D
Date: 10/14/2024
1 starA $9.99 "convenience fee" for a $7.00 toll charge is ridiculous gouging. Convenient to Verra Mobility; not convenient to those who had no choice but to be their customer.Verra Mobility
Date: 10/15/2024
Hello TW Dockery,
We would love to look into this further with you. Please contact us at (877) 411-4300 between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a Customer Service Specialist.
Deanna B. | Customer Service Representative
PlatePass®
Phone: (877) 411-4300 | Fax: (602) 391-2049
Email: [email protected] | Website: www.platepass.comReview fromzolla z
Date: 09/18/2024
1 startotal scam. total scam. total scam. total scam. total scam.Verra Mobility
Date: 09/19/2024
Hello *********************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromRob N
Date: 09/02/2024
1 starTerrible experience. Less than 1 star if possible. They tried to charge me without even sending an invoice. Then when you reach out to dispute they ignore your requests and just send you another bill weekly until you pay. Truly horrible business model and I am surprised that they are even allowed to be attached to a company with an A+ BBB Rating? Makes me think the whole thing is a scam.Verra Mobility
Date: 09/03/2024
Hello ***********************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromwilliam b
Date: 08/28/2024
1 starA+ rating for this company is very misleading. Unfortunately I did not look up PlatePass before using the transponder in my rental car. Charged 19X over the cost of all tolls incurred during rental period.Verra Mobility
Date: 08/29/2024
Hello ********************************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromCooper K
Date: 08/27/2024
1 starThis is consumer gouging and they should be shut down and burned. $111 in tolls for 4 hours on the road from Hertz????Verra Mobility
Date: 08/28/2024
Hello ***********************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromBrian S
Date: 08/25/2024
1 starHow can this be an A+ rated business with 1/5 average review? This is a business run by thieves playing "gotcha", it's not a reputable business model at all. They should be ashamed of themselves. They take a photo of a random and send you a bill saying you overstayed your meter payment. A $10 parking stay turns into an $85 "request for payment". This is a private entity with no authority over anyone. Don't pay these thieves!Verra Mobility
Date: 08/28/2024
Hello *************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromRandel C
Date: 08/14/2024
1 starI flew into ************ on 6/19/24 and rented a car from Hertz. I did not take out tolls coverage because I knew where I was going had only one toll road and if you keep to the right it will not cost you. Also I use GPS to confirm where toll roads where and avoided them. I did not pass thru any toll booths. When I returned home I received a bill showing I had used the toll road called GSP (I think NJ) on 6/19/24 (the same day I flew into *********) & 6/23/24. Also it showed I used the PanyNJ toll road on 6/19/24 and 6/21/24. I kept emailing them to tell me how being in ********* (flew In/Out) was I getting this bill. At this time I have not received that information. At this time I have had to pay $94.95 for toll roads I was never on without explanation. If needed, I can supply copies of my AA flight, Hertz rental number and all the emails where I asked for explanation.Verra Mobility
Date: 08/16/2024
Hello ***************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromPatrick F
Date: 07/20/2024
1 star$5 toll, $47.92 Convenience Fee. PlatePass and Budget Rental Trucks are thefts!! Never rent from Budget Trucks or use PlatePass.Verra Mobility
Date: 07/22/2024
Hello *************************,
We would love to look into this further with you. Please contact us at ************ between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.com
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