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Business Profile

Toll Booth

Verra Mobility

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 73 Customer Reviews

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Review Details

  • Julia H

    Date: 12/05/2022

    Absolutely should be investigated for fraud. This is a fraudulent company without a doubt.

  • Gonzalo N

    Date: 11/15/2022

    TERRIBLE, TERRIBLE, TERRIBLE!!! I wish I could give them zero stars! After having rented a minivan for four days at a cost of ~$500, I found out that Dollar charges a $15 admin fee EVERY TIME a toll was incurred. The tolls can be as low as $0.48, but Dollar is ABUSIVE and is expecting renters to pay a $15 admin fee (again, PER TOLL). This is particularly abusive as rental cars and tourism go hand in hand, and there is no alternative as consumers given that cash is no longer accepted at toll booths. The alternative is to pay Dollar $13 per day for a Tag, which is another day of scamming consumers out of money. Dollar knows this is wrong and I will avoid renting from them again. Terrible customer and business practices, all just to get a few more bucks out of an extraordinarily expensive rental. NEVER AGAIN!

  • Jenny E

    Date: 11/09/2022

    We rented a car from Dollar near the ************** two weeks ago. We travel out there several times a year and are very familiar with the roads to use to avoid the tolls but just to be safe, we ALWAYS use navigation with the "avoid tolls" option turned on. Today, we received a notice in the mail that our car was issued a toll charge. We know this cannot be true. To make this even more outrageous, on top of the toll of $4.60, we are being charged an administration fee of $15.00. That's three times the amount of the toll!! The notice also says it's due in six days. We believe all of this to be a fraud. Based on the number of recent complaints about all of this, we hope that there is an investigation into all of this very soon!!

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