Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for duct cleaning services that were never performed. After being told we would receive a check, nothing came.Have been trying to get this resolved over the last few weeks.

  

  Business Response

  Date: 06/24/2025

  We apologize for the inconvenience, the refund check, #**** was mailed. If you have any further issues please let us know.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions 06/02/2025-Tech visit states Semper Fi always replaces aluminum supply lines with copper. industry standard. Promise in detail of Semper Fis work to be done. 06/04-06/2025-**** Sales / project manager builds estimate. Promised everything included along with $5000 for electrical main units not mini split. $1000 check on completion of job, even sent me company computer screen shots that all supply lines, materials included not itemized invoices. Have voice recordings and video 6/06/2025- gave deposit and was promised next day install turned out to be on Tuesday not as promised on website or by ****. Checked again with **** about copper supply lines he confirmed it was all included in the flat rate install price. Asked about the switch from 120 to 220 for new units her confirmed it is all included in flat price just not mini split. 06/10/2025-**** the install crew and ***** the install supervisor come to install. None of them were aware of the electrical needed, the $1000 check upon completion to be given to me, or the replacement of supply lines. They also were no aware due to not having an itemized invoice or notes that the electrostatic cleaners and remembered halos were to be reinstalled on new units. The lead installer and ***** the install supervisor both tried to rewire They called an electrician out to wire the units but didnt change to a larger gage to account for the increased power just breakers swap. They are not licensed to do electrical. When work was finished not check give to me of $1000. Called the office they were putting it in the mailnope Call bill the sales manager told home the issue he said they are going to take care of it ***** will be out. 6/12- ***** comes back out to see how the Supply lines can get changed and gives a detailed plan( on video recording) sets the date to complete on 6/15 forced warranty wavier by ***** President/CFo . Unit leaking and wont honor any workmanship next step ROC. All on video and recor

  

  Business Response

  Date: 06/24/2025

  We appreciate the opportunity to resolve the issues. We are actively working with the homeowner to address and resolve the concerns.

  Customer Answer

  Date: 06/24/2025

  the job is not yet completed, I has been discovered today the 3 ton unit that was purchased and fully paid for was not installed but instead a smaller was installed. The CEO ***** **** to notify me. Ive not gotten word on what this will be solved. ******* still needs repaired. ***** offered to possibly install the mini split at no cost to make everything whole. Just waiting for completion. 

  

  Business Response

  Date: 06/25/2025

  We are currently working with Mr ******** to correct the issues and get everything resolved

  Customer Answer

  Date: 06/26/2025

  we are trying to get everything resolved and the company has made promises of installing a mini split of correct tonnage. To compensate for the hardships and I got the electrical because before the issues I was going to have it installed. ***** paid my electrical work for when they mis installed wrong breaker size. They replaced the correct 3 ton AC unit that was paid for with the wrong 2 ton unit that was installed. ***** promised a ** warranty for 10 years parts and labor for all three units but havent received them yet. ***** wrote an email to ensure I am able to cash the $1000 promotion check with out strings attached, I have tipped the the guys for each time they come out no about $800 total even though it was the mistake through the path. Once all promises done I will release all complaints and update with hopefully a positive story. 

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Semper Fi Heating and cooling for a new Bosch ac/ heating package, with a 10 manufacturer ********, around 5/2022, with an additional LABOR warranty. I was also sold on an air purification system, that invoice for $3145.00 included; coil cleaning, blower wheel pull and clean, and dryer vent cleaning( my dryer is outside, no vent to clean) mind you the unit is brand new. Oct, 25, 2023 I was charged for evap coil cleaning and replacing condenser blower fan motor, both would have been a warranty covered ******* January of 2024 I was charged an additional $393.20 for a surge protector. However, labor wasn't charged to the warranty company. Oct 28, 2024 the system wasn't cooling properly, tect came out to find a twisted pipe that the freon escaped from( how?) Never ran it through either warranty( it would have been covered) then charged me $4220.00 for what they claim is "duct cleaning" average duct cleaning is about $200, WHAT DID THEY DO FOR $4220.00?? again I have a labor warranty, (USE IT) which included dryer vent cleaning never done,(again it's an outdoor unit). I have been asking for months for invoices, detailed work orders, how many.labor hours, job cost breakdown. Nothing! I recently received vague invoices, but nothing that denotes, what exactly was done how much for labor, or WHY WASN'T IT RUN THROUGH MY TWO WARRANTY COMPANIES!! Their lack of transparency, lack of customer concerns after purchase, errouneous billing and billing for items not done, not submitting to warranty companies for reimbursement on clearly warranty issues that would have been covered IF THEY HAD BEEN SUBMITTED and i would not have additional charges FOR A NEW UNIT, I'm on S.S and $ is Tight! I would like this resolved and will update my complaint after I receive a refund check that clears my bank account. I believe they have taken advantage of my lack of contracting knowledge, the fact that I'm elderly, live 4 mths out of state,my disabled daughter and myself.

  

  Business Response

  Date: 06/16/2025

  Thank you for contacting Semper Fi Heating and Cooling and allowing us to address the concerns of the homeowner.

  We are working with our Service Manager to investigate the concerns and will respond directly to the homeowner.

  Kind regards,

  Semper Fi Heating and Cooling

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has tried to scam me out of tens of thousands of dollars twice now. The first time was two years ago we spent $17,000 to fix our ac units and they didnt fix the problem or answer the phone. This time we learned they installed things incorrectly and wanted to charge us to fix it. After we paid them $8000 their technicians no call no showed and no one will call me back.

  

  Business Response

  Date: 06/09/2025

  Thank you for the opportunity to correct this concern.

  Semper Fi Heating and Cooling has been working with the homeowner to resolve the concern. 

  Our last appointment being at the home on 6.5.2025, we will continue to address and work with the homeowner to resolve.

  Regards,

  Semper Fi Heating and Cooling

   

   

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New HVAC installed May of 2024 - unit started having issues a month ago. Theyve sent multiple repair techs out and have not been able to fix the unit. I am without AC coming up on the hottest months of the year and they have little concern about getting this fixed. I called 3 times today and no one can tell me whats going on. I spent $14k on this new unit and now that the money is paid they could care less about my issues. They need to get someone out to fix this NOW! I believe the unit was improperly installed and now there is major damage that they dont want to repair, or they cant repair.

  

  Business Response

  Date: 06/09/2025

  Thank you for the opportunity to resolve concerns.

  Repairs were made to the home to ensure the unit is running at Manufacturer's specifications, this was scheduled and completed on 6.6.2025.

  For further concerns, please contact the office, we would be happy to help.

  Kind regards,

  Semper Fi Heating and Cooling

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased HVAC system from ****************** From start to finish they were deceitful and misleading. I got a FREE inspection off Instagram. He came to my home and inspected and told me numerous things wrong with my systems. Told me I needed new ACs and this was best time to buy because everything is going up Tarrifs and such. Anyway I ended up having them install new hvac. One 4ton and one 5 ton. The inspection *** told me they were 14.2 SEER. I said my neighbor got 15 SEER and he said they dont sell those any longer. Then the installers came. He said they would be installing 15 SEER ac. I said they told me 14 SEER. He said no they are 15 SEER. I said Im pretty sure they are 14. He later said we'll whatever they are we will install and you will be better off. Always misleading and deceitful after I learned more. I researched and there was a Federal Law passed January 1 2023 saying all **** had to be 14.3 SEER2 rating. I think that's where the inspection *** got 14.2SEER. Anyway these are 14.0 SEER2 rating. I did not know I was getting ACs that were not to code or law. I called the *********** code office and he said they did not adopt that FEDERAL LAW. He sent me to R.O.C and they told me to file a complaint(in process of)

  

  Business Response

  Date: 05/28/2025

  Thank you for allowing us the opportunity to make the concerns right with our homeowner.

  After conversation with the homeowner, we have come to a beneficial resolution for both parties.  

  This resolution with be completed by weeks end and concerns consider addressed and closed.

  Kind regards,

  Semper Fi Heating and Cooling

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having odor problems from ducting when HVAC is on. Called Semper Fi 5/22/2025. They recommended duct cleaning and **************** ($3500). I ok'ed it. House is 6 yrs old. They did their thing. Guess what? No change. Problem is still there, the same. What this tells me is that they did not know or investigate the root problem, just recommended this service. No investigation of root problem leads me to believe incompetence. They had been to my home on 2 other occasions and each time recommended a pricey service. I get the distinct feeling they are recommending unnecessary services/repairs. Upsell is name of game. When they completed the duct cleaning (which I doubt I needed because when I replaced filters previously, I checked inside return duct and did not see any dust, lint or anything) I asked if/when they would come to balance the airflow as that was another issue I was having. This was related when I called about the odor. Don't remember the answer. I called 2 times to find out then they were coming out to do the balance. No answer and no calls. I guess that's not part of the service after they tear apart the ducting. That is BS. My conclusion is that there are at least 3 problems with this company: Upsell everything, unnecessary services and incompetence to investigate issues. I certainly CANNOT recommend this company. Maybe the fact that I'm 75 has to do with it, you know seniors are susceptible to these types of businesses.Upshot is after $3500, problem NOT solved and no airflow balance. What a real waste.I left this message with a phone answerer on 5/22/2025. No answer as of 5/26/2025.ThanksJohn

  

  Business Response

  Date: 05/28/2025

  Thank you for allowing us the opportunity to review the concerns.

  This has been escalated to our Service Manager who will be reaching out directly to discuss and resolve concerns.

  Thank you

  Semper Fi Heating and Cooling

  Customer Answer

  Date: 06/02/2025

  -Why you are rejecting the business' response

  Missed email that said to respond in 5 days. As it happens, the response was from phone call I made to service manager. They were to arrive at my place at 10am to check it out. Did not arrive until 12:16 pm. I was on another conference call and could not answer them.

  -Mention any additional concerns you would like the business to address  Ethics and trust.

  -Restate your desired resolution Total cost minus aeroseal cost ($3500 (aeroseal cost) AND what was the aeroseal cost?

  

  Business Response

  Date: 06/09/2025

  The desired settlement is for the cost of the aeroseal to be refunded. The total cost for the aeroseal is $2,360 dollars. The refund will be processed and returned by check to Mr. **************

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18, 2024, in an inspection by ***** Gregnier, I contracted with SEMPER FI to clean my attic air ducts and agreed to an installation of insulation per ***** saying my insulation was not up to code. An invoice was sent to me describing the work to be completed at a cost of $5600. Also, ***** said a Plenum would be installed at no extra cost to me. After many phone calls, the Plenum was installed and on 1-23-2025, all work contracted for was completed. On 2/14/2025, SEMPER FI sent me an additional invoice for work I had never heard about, did not request and did not authorize, (Low Voltage Rewiring and Condensate Drain x2 units, in the amount of $1477.50. On 2/16/2025 I responded via email with an attached letter to SEMPER ******************* explaining I had not requested nor authorized work listed on Invoice #******. No response was received.There was constant mishandling of invoices that confused me with my loan with Good Leap. The loan showed as paid, and SEMPER FI said it was paid, and then SEMPER FI said it was not paid. Through what I consider to be mismanagement of accounting and invoicing or even underhanded business practices, I paid $5600 on 2/22/2025 directly to SEMPER FI to close out Invoice # ****** AS paid. On 4/17/2025 I received via email the same invoice sent to me for payment. On 4/18/2025, in a phone call with ******, I again explained that this work was never requested and not authorized. His only resolution was for me to pay the invoice because, We dont work for nothing.I hired another contractor to inspect the work done by SEMPER FI. He reported the work described in said invoice had been done but rather poorly done. Pictures attached. Wording used on invoices did not clearly explain the work done, so I am unable to know when this work was completed. I have a timeline of work done, copies of invoices, notes on my communications with SEMPER FI. The company has not responded to me to resolve my complaint. Can BBB help?

  

  Business Response

  Date: 04/24/2025

  We appreciate the opportunity to address this matter and are committed to reaching a fair and timely resolution with ******.  Our goal is to ensure the situation is resolved in a way that reflects our commitment to customer satisfaction and quality service. 

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:This correspondence outlines significant service issues experienced. On July 9th, a fan motor replacement resulted in subsequent detachment, pipe damage, oil spillage, and permanent unit failure. Despite acknowledging fault, a complimentary replacement was denied by Mr. ******* Payment was made on July 12th, yet a promised quality control check was never performed.On October 9th, the upstairs unit failed. A technician applied discounts to the service quote PRIOR to operation. It is important to not that those discounts were applied at his discretion and never negotiated with myself and was again done PRIOR to any issues with my unit. Based on this, a down payment was made for installation. A post-installation quality control check was promised but, consistent with the prior service, never occurred. Payment was withheld pending this inspection.From October to January, the upstairs unit inadequately heated the premises, reaching a hazardous 58F despite a 70F thermostat setting & continuous operation. Repeated follow-up requests were met with assurances of imminent action. Consequently, the downstairs unit was used excessively, increasing electricity costs. My three children suffered respiratory issues requiring medical care and follow up antibiotics.A technician was dispatched on January 30th only after a full payment demand and my notification of payment withholding pending repair. Invoice #****** lacked service details; the sole explanation was a disconnected switch.The outstanding balance was referred to collections with inaccurate information, now under dispute. While a collections agent acknowledged my accurate account, no action was taken. Despite these issues, I offer a good-faith payment of $5500 (of the $9766.40 total) to resolve this amicably. I don't find it fair to pay full price of a unit that didn't operate properly for almost 4 months and was never followed up on as agreed by the company.Full letter is attached.

  

  Business Response

  Date: 04/24/2025

  We appreciate the opportunity to address this matter and are committed to reaching a fair and timely resolution with *****. We are currently working with ***** to find a solution that fully resolves this matter. Our goal is to ensure the situation is resolved in a way that reflects our commitment to customer satisfaction and quality service.

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Would still like a final letter/invoice from them as well. 
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repairing our A/C, faulty King ***** that needed replacement was not diagnosed by Semper Fi. Instead of properly diagnosing the problem Semper Fi guessed and went for a big ticket repair replacing the coil (under warranty) for $3,809.60 When that didnt work they guessed that it must be a leak in the wall and bid a lineset replacement for another $1320 which also would not have fixed the problem. We canceled and hired *******************, who quickly found the real issue: a faulty King ***** at the main unit, not a wall leak. Parkers tech doubted the coil needed replacing, calling SFHCs diagnosis questionable. ***** errors forced us to buy freon twiceonce for their useless repair, then again after Parkers testing. **** should refund the $3800 for misdiagnosis of the problem.

  

  Business Response

  Date: 04/24/2025

  We appreciate the opportunity to address this matter and are committed to reaching a fair and timely resolution with ****. We are currently working closely with **** ****** to find a solution that fully resolves this matter. Our goal is to ensure the situation is resolved in a way that reflects our commitment to customer satisfaction and quality service.