Business ProfileforKappa-Air LLC

1st American my warranty company assigned Kappa Air on 8/20/23. On 8/24/23 they came to my house and stated they did not have the correct equipment to fix the leaking and I would need to reschedule and they could get me in immediately and at $89 additional cost I could get a flush. Kappa Air stated they could not get me in immediately and that the 89$ was a pricing mistake. They then said for 800$ of additional services, a scrap, a flush and a sensor to stop it from leaking next time they would come out. We went back and forth and I agreed to pay the 800$ additional fee for peace of mind for next time and was on the schedule. When an 1 1/2 after my window of **** came I asked if they were coming; my text answer "correct". Then i got a text oh "the correct was not for you pay me first before I schedule". I haven't had one thing done to satisfy my warranty obligations to get my air running without leaking; I have been mistakingly told several different things so to be blackmailed to pay or we won't come out is baffling. Kappa Air does not answer the phone; and barely responds to text. 1st American has called and escalated the issue and no response to date from Kappa Air. All I want is for my a/c to run, it is 114 degrees outside and 89 degrees inside. As a paying customer with 1st American ; the contract is to get my ac running again without it flooding. I am fully aware any upgrades at additional cost is my responsibility. Kappa Air has acted in bad faith, they are very disappointing, Their disregard to honor the contract to get the ac running by holding me hostage for 800$ is disgusting and I am disillusioned with their attempt at customer service. Their business practice of blackmail needs to be addressed.