ComplaintsforKappa-Air LLC

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  1st American my warranty company assigned Kappa Air on 8/20/23. On 8/24/23 they came to my house and stated they did not have the correct equipment to fix the leaking and I would need to reschedule and they could get me in immediately and at $89 additional cost I could get a flush. Kappa Air stated they could not get me in immediately and that the 89$ was a pricing mistake. They then said for 800$ of additional services, a scrap, a flush and a sensor to stop it from leaking next time they would come out. We went back and forth and I agreed to pay the 800$ additional fee for peace of mind for next time and was on the schedule. When an 1 1/2 after my window of **** came I asked if they were coming; my text answer "correct". Then i got a text oh "the correct was not for you pay me first before I schedule". I haven't had one thing done to satisfy my warranty obligations to get my air running without leaking; I have been mistakingly told several different things so to be blackmailed to pay or we won't come out is baffling. Kappa Air does not answer the phone; and barely responds to text. 1st American has called and escalated the issue and no response to date from Kappa Air. All I want is for my a/c to run, it is 114 degrees outside and 89 degrees inside. As a paying customer with 1st American ; the contract is to get my ac running again without it flooding. I am fully aware any upgrades at additional cost is my responsibility. Kappa Air has acted in bad faith, they are very disappointing, Their disregard to honor the contract to get the ac running by holding me hostage for 800$ is disgusting and I am disillusioned with their attempt at customer service. Their business practice of blackmail needs to be addressed.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Old Republic sent Kappa-Air LLC to check our AC unit at our residential property where we live. Their technician came casually, opened the unit on the side yard, immediately kept talking with his manager while troubleshooting (as if he doesn't know anything about HVAC repair), then left the unit open with couple of covers sitting on the ground with screws all over. He did not give me any written report or nothing with Kappa-Air LLC on it. He claimed that the report would be submitted to Old Republic same day. One week passed, no updates from either ********* or ORHP. When I reached out to **** at *********, his verbal conversations did not sound very professional, he texted me in objectionable language, also he denied to give me a written report. He just sent me his invoice to Old Republic. His statements were not matching with what Old Republic shared with me. Overall, a nightmare as a owner when we are supposed to trust LLC (license that must have qualifications and ethical standards). Kappa-Air LLC failed to show that they are a legit business in the valley. When I had some back and forth text messages (which I still have a copy of), he was getting impatient and said he did not want to service. Oh hello, it's a SCAM and UTTERLY UNPROFESSIONAL business that I would never hire or allow to our property. Kindly investigate and take actions for whatever disciplinary actions they deserve against their poor services. Hopefully, this will help other customers in the valley and save them from the clutch of this SCAM. Thank you.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My first experience with Kappa Air was on 8/28/22. My HVAC was getting weaker and not cooling the house down to specification. It was the first of three calls where they simply charged the $75 trade call fee and did nothing else. Finally, when they came out on 10/13, the technician diagnosed the failed compressor. I was told that my home warranty company would require me to clean the coils and proceeded to charge me $125 for this service. The new part was ordered and set to be installed on 12/14. No one ever came and I received no follow up phone call. I reached out after the holidays and was told (via text - no one answers the phone at that company) that the part was cancelled by the home warranty company. Upon calling the home warranty company, I was informed that in fact, the technician from Kappa Air failed to pick up the part and that is the reason why the order and subsequent repair were cancelled. The brutal ******* heat is right around the corner and I do not have a working HVAC unit thanks to this company - very unprofessional indeed.

• Initial Complaint

  08/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have reached out repeatedly to ********* with NO RESPONSE! Unit has been out since June 15, 2021 and they have been out twice, yet my unit is still not repaired. It is currently August 12 about two months in AZ heat with no A/C. The rep told me the unit needed to be replaced. **************** decided to replace part only. Of course, the part had to be ordered. 3 weeks later they come back to fix my AC unit, worked for a week and back out. Another part ordered and Kappa Air blamed warranty company for sending to wrong place while warranty company says its at the warehouse ready for pick up. Finally got the part in and they come back out about 3 weeks later; bills me a little over $500 and the unit didnt even make it a day!!!!! Now Instead of making it right they wont answer calls or emails from myself or warranty company. They keep cancelling the part. Warranty won't reassign and now my family suffers.

  Business response

  10/18/2021

  We always strive to make sure to deliver the highest customer satisfaction with every interaction with our clients and the clients of the home warranty companies we do business for. Unfortunately this can be a challenge at times since we have no control over certain processes of the home warranty. In this instance when it came to ordering the the parts we have to go through the warranty company due to cost and availability of the parts. I know that during the summer months parts are harder to locate and the process gets back up both with the warranty companies and at the distributers where the purchases are made by the warranty company.

  We have no control over how fast this process happens. All warranty plan holders are required to contact the warranty for any follow **** This is done for two reason, first this is the warranty companies process for keeping on top of work orders and making sure things are happing in a timely manner. The second reason is the contractors have no information available to them about the status of the parts purchased until the distributer contacts us to let us know it is ready for pick up. 

  We understand the frustration this puts on the plan holders because they just want it fixed as soon as possible. This also puts us in very hard spot since we too are at the mercy of home warranties processes. 

   

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