Reviews
This profile includes reviews for On Q Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 85 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromZareea T
Date: 08/15/2024
1 starOur upstairs neighbor left water running and our condo flooded. We have been out of our home since the end of July. Today is 8/15 and not only have they not started repairs but an adjuster hasnt been out to look at the property for repairs. OnQ has terrible communication and they are treating us like s*** as if we did this. We are the victims, the upstairs neighbor is the cause of this mess. The unit is not livable so we have had to intrude on family and friends. This has been a terrible experience. The employees get to go home at the end of there shift while we are sleeping on the floor at someone house, instead of in our own bed. If I could post the pictures I would.Review fromEliza R
Date: 08/15/2024
1 starIn the beginning I was convinced they were a great management company, but since my opinion has gone downhill. Due to the negligence of the tenant above, we had a terrible leak that in turn flooded and large portion of the property. Now, the leak happened on July 24th, we were out of the house and in an air bnb July 29th-Aug 1st. Aug 1st to today our family of four (including at 7mo) have been cramped at a family members. Demo was finished Aug 1st, and nothing else has been done since. We were told it would take all of August, the month is nearly through and nothing had been touched since. And I could forgive and understand all of it if communication wasnt so terrible. I text, email, beg and get responses anywhere from hours to days later, and unfortunately at times, no response at all. Of course you cannot pay people to care, but its sad it seems as they do not, especially in a field in charge of peoples homes.Review fromBob S
Date: 08/11/2024
5 starsThank you so much ******,she was an amazing person and really easy to talk with!?Review fromAndrew C
Date: 08/11/2024
5 starsIf youre looking for a phenomenal real estate transaction, look no further than ******. Working with ****** was a game changer in our home buying journey. Her dedication to finding the perfect property for us was truly unmatched, and her deep knowledge of the market put us at ease throughout the entire process. Available to answer our questions, provide guidance, and negotiate on our behalf. We are beyond grateful for her expertise and support, and we cant recommend her highly enough!Review fromJay H
Date: 08/03/2024
5 stars****** did such a good job and making the transition from our longtime home into one of her beautiful rentals. She handled everything So amazingly. Top notch service.Review fromMiguel G
Date: 07/25/2024
1 starMy. Air conditioner has been broken since July. First of 2024, it is now July 25th. And my air conditioner as still has not been fixed on q. Property management will not respond to my phone calls will not give me an update on when. They can fix the air conditioner. Very unhappy Tenets ****** and ***********************.
On Q Property Management
Date: 08/13/2024
We're sorry you are dealing with such a frustrating situation, ******. Thank you for sharing and we'll continue to work towards a solution.Review fromMatthew W
Date: 07/09/2024
5 stars*************** Very professional and kind. **** and ***** went the extra mile. They are outstanding!Review fromJennifer W
Date: 07/03/2024
1 starOnQ has been unresponsive, unprofessional, and extremely rude regarding maintaince issues. From leaks to electrical issues to AC outages, OnQ has been nothing but unhelpful and exhausting to deal with. Have not interacted with anyone who seems to have empathy, morals, or work ethic. At this point they are close to (possibly already have) violating state law with their "management." I urge anyone looking at their properties to look elsewhere.Review fromAdam B
Date: 06/30/2024
5 starsThey have been great. ****** is really amazing annd helpful and whatever they are paying her, it is not enough!Review fromBrett S
Date: 06/30/2024
5 starsIf you are a potential tenant pr property owner looking for a new purchase or management , I can not recommend this company enough. Thank you so very much ****** for your continued exceptional hardworking.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.