Reviews

This profile includes reviews for On Q Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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On Q Property Management has 4 locations, listed below.

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  On Q Property Management

  1011 N Val Vista Dr Ste 101 Gilbert, AZ 85234-3710

  
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  On Q Property Management

  4888 Dexter Dr Ste 300A Plano, TX 75093-5565

  
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  On Q Property Management

  550 W. Baseline Road #102-289 Mesa, AZ 85210-6040

  
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  On Q Property Management

  698 E Wetmore Rd Ste 520 Tucson, AZ 85705

Review Details

• Review fromTherly B

  Date: 07/21/2025

  1 star
  I would give negative ratings if possible. I am deeply disappointed with my experience with OnQ Management. Our challenges began with their requirement for my adult special needs son to sign a lease, which was the start of many issues.Upon moving in, the property was in an unacceptable state of cleanliness. It took three weeks for any cleaning to be done (besides our own of course after driving 15 hours, this is the last thing we wanted to do) and they only managed to clean the stove, walkway, and bathrooms.We have also had ongoing issues with a leaky sprinkler system, leaky pool, and pool not maintained as agreed upon. The lawn was not serviced as lease stated, which we were paying extra for a month. Despite sending multiple companies to fix it, it appears the goal was to find the cheapest solution.The most distressing issue was our hot water heater leaking, which took several weeks to address. This delay led to mold, temporarily displacing my special needs son, and we were without hot water for eight days. There was a clear lack of urgency and understanding of how critical it is for someone with special needs to maintain a consistent environment.Overall, the experience was extremely difficult, and I cannot recommend OnQ Management to anyone. It's important to share these experiences to help others make informed decisions. Best of luck in your rental journey!

• Review fromMatthew C

  Date: 05/16/2025

  1 star
  I had some new tenants moving into the property in just a few days and needed help getting my rental property squared away. The initial property manager they assigned me told me they would help me get the house cleaned and everything with their contractors ******* services. So I paid for these services. But they never showed up. So my property wasnt ready for my new tenants. I called and my property manager was on vacation..******* stepped up and helped me get everything done very quickly and efficiently. She made me feel a lot more in tune with everything so I asked her to be my personal property manager from that point on.Shortly after ******* quit.This new property manager was like a ghost. She never told me when inspections were completed and never gave me any updates on anything like ******* did. I feel like I had to constantly call up to see what is going ***** property ended up getting damaged and she made no effort to stay on top of it. She told me mammoth would get in there and check it out. Weeks went by and I didnt hear anything so I had to constantly email/call to see whats going on. They had no sense of urgency to go and check out the damage in my property. So I ended up flying out there myself to check everything and had to use my own contractor to assess the damage.When i got my quote it was pretty hefty and OnQ didnt want to make my tenants pay for it. So they finally sent in their mammoth services a week later after I got my quote and gave a way cheaper quote to fix only a part of the damage. I didnt agree with this because I wanted my property fixed correctly. But they refused to charge my tenants the quote my contractor gave me. And would only charge them the quote that was done by their mammoth services a week later So I had to pay out of pocket to have my property fixed. They also have tons of hidden fees and service charges. Theyre just here to take everyones money they dont care if your property gets destroyed.

• Review fromGeorge W

  Date: 04/15/2025

  5 stars
  On Q has been great to work with so far, and we're glad we chose them to manage our first rental. We weren't sure if we wanted to deal with the hassles of being a landlord, but our portfolio manager **** was very helpful in laying out our options and making it an easy decision. After deciding to go with On Q we worked with **** for onboarding and he was equally helpful in getting our rental ready. Overall, we're impressed with the team and look forward to working with them more.

• Review from

  Date: 03/27/2025

  5 stars
  What an amazing experience it was to have worked with ****** ***** on a Project. We are truly blessed with her support and Follow through. Can't wait to do more future projects ?? Respectfully, *****

• Review fromAlexnadria C

  Date: 03/25/2025

  5 stars
  About to use On Q property management to rent out my home so far the process has been effortless and excited to work with ****. Hes been very helpful. :)

• Review fromLe O.

  Date: 03/11/2025

  5 stars
  **** at OnQ property management made our house inspection seamless and efficient. Even was kind enough to change my air filter for me. Thanks ****! Hope to work with you again.

• Review fromNaveen V

  Date: 02/26/2025

  5 stars
  Forestor in On Q Property Management is extremely helpful on setting of the onboarding process of my property. He was clear to explain things and quick to help in any matter that came across.

• Review fromKRISTINA M

  Date: 01/29/2025

  5 stars
  ****** and ******** in the ****** ********* are amazing and always helpful. they home inspector **** ****** was polite and professional.

• Review fromDawn G

  Date: 01/29/2025

  5 stars
  i can say since this company has taken over it has been nothing but help anything i call or about my rental they fix it right away or couples day later the inspector was polite and got everything done his name was **** thank you

• Review fromAmy M

  Date: 12/03/2024

  5 stars
  Ms. ****** ********* who is a property manager and manage our property in Gilbert *** through what she has been done I like to give 'On Q five stars review , ****** has been doing excellent Job on the service , rent out, On Q property Managment is the best !