Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RideNow Powersports has 45 locations, listed below.

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  RideNow Powersports

  2677 E Willis Rd Chandler, AZ 85286-2601

• 

  RideNow Powersports

  15380 W Bell Rd Surprise, AZ 85374-3996

• 

  RideNow Powersports

  6655 S. Kyrene Road Tempe, AZ 85283

• 

  RideNow Powersports

  17202 N Cave Creek Rd Phoenix, AZ 85032-2423

• 

  RideNow Powersports

  13690 W Test Dr Goodyear, AZ 85338-2612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam, they lie about doing hard credit checks and will mess up your credit for nothing. They dont disclose important information.

  Business Response

  Date: 02/26/2024

  We appreciate the opportunity to review your specific concern. In order to do so, we would need to know the specific location you were working with. Also, were you physically at the store location or working with a salesman online? 

  Customer Answer

  Date: 02/26/2024

  This was the Chandler, ** location in person, salesmen ****** and then ********************** pressured me and made it seem necessary to apply for the DigniFi credit card thing. He further lied about it saying it would not be a hard check on my credit and wouldnt effect it at all, after I did it and realized it was a hard check we reported this to the financing manager and then ****** came back and apologized saying he wasnt aware it would be a hard check, that doesnt solve that I now have that on my credit history for 2 years when I didnt even want to do it in the first place. He took advantage of me not knowing about the loan application process in general and further wasted my time.

  Business Response

  Date: 03/04/2024

  Thank you for the additional details related to this issue. 

  In an attempt to be more transparent with our customers seeking financing, we have utilized lending sources where the customer applies directly with the financial institution so that they are fully aware of the terms and conditions surrounding their application. Dignifi is one of these lending sources. It requires the customer to initiate the application process. Dignifi provides all disclosures and notices directly to the individual through their personal cell phone. 

   

  Customer Answer

  Date: 03/19/2024

  It did not and the salesman pressured me to just quickly fill it all out, I multiple times questioned wether or not it would be a hard pull on my credit and he kept pushing and reassuring me it wouldnt, and he wouldnt let me continue to a loan application without doing this application which turned out to be for a credit line I had no interest in using, they never once asked if I needed to purchase gear using it or needed it for a down payment. I already had my own gear and money for a down payment but they didnt even ask, just made me fully apply for this, then further lied and didnt even submit my loan application after I tried to call them out and he admitted he lied about the hard credit pull.

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** the manager at *****, ** negotiated a deal with me and took my money then did not comply with any of the terms. He never followed-up with me until I demanded a refund, but has only made excuses and keeps delaying processing a refund. I have not received the merchandise or a refund.I had to chase them around for two weeks to get any information at all. Every day they gave me a different excuse. When I demanded a REFUND, they kept giving me the run around and delaying. I never received the bike. They are not issuing a refund.I cannot find any way to engage in their corporate headquarters. So, I am reporting them wherever I can hoping to resolve this issue. I just want my money back.

  Business Response

  Date: 02/26/2024

  We appreciate the opportunity to provide additional details related to Mr. ************ complaint. It is our understanding that a purchase agreement was made on or about February 7th, at which time Mr. ********** paid for the vehicle in full. We sent him the necessary documents to sign prior to delivering the vehicle to him. Mr. ********** signed and returned the purchase documents and we were in the process of scheduling his delivery on February 22nd. Mr. ********** called our dealership wanting to cancel the sale. Our sales team submitted a request to our accounting office and that request was completed on February 23rd. When Mr. ********** will see this credit applied to his credit card account can depending on the financial institutions system processing. We would recommend that he reach out to his credit card customer service for further status updates. 

  Customer Answer

  Date: 02/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Blaze Riverstone
  
   
  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertising and Unsafe Motorcycle Hello On 12 December 2023 I purchased a Used Kawasaki which had 185 miles (which was described as near new condition). I did not purchase additional warranty because I was told the bike may be under or may not be under factory warranty. Still to this day I have no idea on warranty. No one will tell me.When looking at this motorcycle I did see it advertised on the Ride Now Powersports website and shown at the ******** ** store. I called the store and asked it the bike was in good condition and ready to go.I was told it was serviced and ready to go and the sales price was ******* which I found out was a LIE and actually was *******. There was what I considered false advertising with a (DEALER ASSEMBLY/SETUP Fee of ******) added to my bill.Upon starting to ride the motorcycle I started to hear a squealing / whistle noise coming from the motorcycle now this motorcycle has just over 300 miles on it and to me is sound like some kind of failure about to happen. On 30 December 2023 I contacted by ****** and **** in service. I sent the first video of the noise at that point.January **** **** reached out to me that he had that the noise is a FRONT BRAKE ISSUE in which was repaired but the noise returned. Explaining my concerns for unsafe noise which could be drive train that could lock up at any moment. I was told they need to determine what the cause is, and it may not be a faulty motorcycle. So, you recognize that there is a sound coming from my motorcycle that is not normal and may be unsafe, but you are now telling me that RideNow Powersports of ****** ** is not willing to fix this safety issue. So, you are not willing to contact Kawasaki Motorcycles to find a fix and not wanting to help with an unsafe motorcycle RideNow Powersports of ******. So, you are just going to ignore me and the safety issue?As of Thursday January 11th, ****, no one has contacted me I am not using the motorcycle because of the safety issues.

  Business Response

  Date: 01/31/2024

  This is a duplicate complaint submission that ****************** has already filed a with the ******* Attorney General that our office is already working to resolve. We would like to focus our responses to that one complaint at this time. If ****************** has further questions or concerns, we recommend that he amend his complaint or submit further inquiry requests via the ************************* so that we can address them all at one time. 

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into RIde now exiticed happy to purchase to our side by side on 10/7/23 and our representive told us we had to break in the belt. Once we had the vehicled home and had ran it only a short while it went into something called limp mode and returned it and was told this was our fault the and the belt needed to be replaced and charged for it. Which made no since with all the warranties and relunctaly paid.After it was fixed we brought home and took it out again with our friend who talked us into getting out to new river and in within and hour went it limp mode again and we had to return to to the shop and it has been there ever since. I have called for the updates little communication from Ride Now. From what they tell me I'm a special case i don't feel I have been considered that. Due the fact I bought a brand new car and I haven't even been able to drive it. I have reached out to BRP as well and they have given us case numers saying this is a special case and I believe this is there special case not mine at this time they still waiting for parts they are back order I don't even know if this will fix the problem because at this point they dont now what the problem is. . BRP case numbers #********-new/ 03302739-older.This is now going on 3 months I would like the new car off of the floor with all of the modifications that I have paid for cash/debit so I can start making memories. So far I have missed my ridding with my friends mom, a dune trip, my wedding and a new years trip that I cannot get back. I would like to also nbe reimbursemed for the belt that I was charged in the begining. I have all purchase all possible extended warrenties and still have no car. I have attached a bill of sale.

  Business Response

  Date: 01/08/2024

  We are working directly with the manufacturer (BRP) in an effort to try and find a solution with this customer's vehicle. We will absolutely refund our customer on the belt since that did not fix his problem. We trust that the manufacturer will provide us with the best options available. Both our dealership and customer have made contact with BRP, so we hope they will provide insight as quickly as possible. 

  Customer Answer

  Date: 01/09/2024

  I'm rejecting the response due to I have already purchased an extendend warrenty, and credits and money towards parts and accessories do not fix the fact that I have currently been without the vehicle for this amount of time. BRP is trying to make us keep a non-working vehicle which is not the answer. They still do not know what the issue is and I want a new vehicle I do not feel like I should have go through this and at this point I do not want this vehicle back I want a replacement vehicle. I have no idea what else could be wrong with this vehicle. This vehicle should never had these type of issues before even being sold to me. Vehicles are supposed to be inspected prior to going to the customer? How was this missed? Is the inspection not detailed enough? A great learning moment but not at the expense of the buyer. I feel at this point in time for almost $40,000 they should all come up with a plan on getting me a new vehicle no matter what they have to do or who through. From what I'm being told  they are a middle person and BRP are the one's holding them back. Again ,this is their issue not ours. All we want is what we paid for now not three months from now. I have never had the worst experience ever and I am absolutley tired of being told a special case I just want my car or if not my money back and we go our seperate ways ?? 

  Business Response

  Date: 01/19/2024

  It is our understanding that this issue is now resolved to our customer's satisfaction. 

  Customer Answer

  Date: 01/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have finally gotten my vehicle, same vehicle back in my possesion. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a fourwheeler, they claimed it was brand new and the same day it was broke. The whole thing was beat up. They dont want to help or fix it.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2015 RZR October 28 2023. We took for a test ride the same day while still in ******* and heard an abnormal noise coming from the back. Less than 5 miles on the ride. Mileage will show this. the Next day we found the wheel bearing was bad and wheel moved excessively back and forth. When we returned to ******** we took the unit to a local dealership. They found ******* in repairs needed including a bad left rear wheel carrier bearing that had been bad so long damage to the caliper had occurred and also a broken CV shaft. It had been broken for a long time and not disclosed. I had purchased a warranty at time of sell. Warranty was found to state my unit was a 2017 and sold to me as an extended warranty. RPM warranty Company Would not honor the warranty since my rig is a 2015. They do not cover 2015. Appears dealership forged the date to sell the warranty and not resolve the issue. Will not pay local dealership for ******* in repairs. I have called for over a month and spoke with sales and general managers without resolve. Told the units are checked for damage before sell and it seems unlikely it is damaged. I have proof of issues and video dated the day after sell showing excessive damage and play in wheel bearing.

  Business Response

  Date: 12/19/2023

  We reached out to the ****************************** for additional details related to your claim. We first wanted to advise that sometimes due to system limitations, the administrator may at times be missing certain models available to be selected at time of purchase. Although it may appear that a 2017 model was chosen, we ensured that this was corrected with the administrator at time of remittance/activation. Your record with Protective does show that you purchased a 2015 model. Additionally, in speaking with the claims department, we were advised that no claim was showing submitted. We do not know what process the dealership in ******** uses to submit claims, but they may want to call and speak with the claims department. They advised that there was no record of a denied claim. If you continue to have claims issues, please reach out to our dealership service department. 

  Customer Answer

  Date: 12/19/2023

  This is not what was explained to me over the past month. The dealership in ******** tried to file a claim and was told the contract would not cover the vehicle because it was older than 6 years. If this was somehow resolved in the past month nobody from Ridenow has attempted to reach out to me. I have been stuck in the middle with one dealership not providing any assistance and another needing answers so that they can press forward wit repairs. I was working with ***************************** who stated he was working on an exception letter but his sales manager **** stated after implying the damage is my fault, that "Typically the warranty wouldn't cover this anyway". ***** stated that he was thinking about having his service manager speak to the service manager of the dealership in my town yet never asked where I even had the unit evaluated. Ridenow is trained well in CYA and fluff. This all was over a week ago. Not a single person from RideNow has attempted to contact me. I have called every time sometimes twice a day after being told they would call me right back. I will be trying to have my dealership re-submit the claim. 

  Business Response

  Date: 12/19/2023

  It is our understanding that our staff spoke with you today regarding this issue. They will be reaching out to the dealership in ******** to try to help resolve any issues they may have with submitting a claim to Protective. 

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to buy an *** at RideNow PowerSports *******. RideNow ******* Requested a $500 fully refundable deposit if delivery is not completed. I paid the deposit. The *** that I attempted to buy is a pre-owned unit and apparently needed repairs and safety compliance updates . I was informed that delivery would be delayed while parts/components were ordered to bring the unit into safety compliance I have decided against purchasing the unit as I was dissatisfied with the explanation and transparency given about the nature of the repair/safety compliance issues. I notified ***** and **** of my intent to cancel the transaction and requested $500 deposit refunded. They are looking into it but being evasive, but this far no refund has been issued despite numerous requests.

  Business Response

  Date: 12/20/2023

  It is our understanding that this issue is now resolved.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ride Now sold me a dirt bike in Sept 2023. The dirt bike did not have any inspections done to ensure there were no issues. The first time I took the dirt bike out, oil started spewing all over the back tire and the rear brake assembly resulting in complete loss of rear brakes. I took it into a shop to have it looked at and was given a list of things that were wrong with the Dirt Bike totaling over *******. I reached out to Ride Now and was told there was nothing that would be done. The bike was sold as is, not their problem. I even was hoping that they would just take the dirt bike back and I could walk away and they are refusing to do that. Ride Now clearly doesnt see this as a problem at all, and knowingly sold me a bike that had a plethora of issues. They are very deceptive in their practices and do absolutely nothing to remedy their problems with any solutions. I have reached out to the corporate office in Chandler Arizona hoping that they will step in and do the right thing for their consumers.

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 19,2023 date of purchase. Was sold/charged for 2 GPS unit that has never worked. Contacted the (gps)company. Only to be sent 2 more units that don't work. Getting the run a round from company. Want money back.

  Business Response

  Date: 11/24/2023

  Thank you for the opportunity to review this issue further for you. We have reached out to our store staff for additional details surrounding your purchase. 

  Customer Answer

  Date: 11/24/2023

  I want this looked into further. 

  Business Response

  Date: 12/11/2023

  We have made attempts to reach the customer to better understand their issue. We require a call back from our customer to move forward with determining the best resolution. 

  Customer Answer

  Date: 12/11/2023

  This company has not tried to contact me. I have received no phone calls or emails from this company. 

  Business Response

  Date: 12/11/2023

  *********************** is the General Manager of this store location. They have advised that attempts to reach you have been made. We may have incorrect contact information on file. If you have a moment, please contact our store and ask for *********************** to further discuss your issues so that we can assist further. 

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Segway Villain SX10 2023 on 9/2/2023 for $15,000. It is a lemon, nothing but problems. Dealer - Ridenow Powersports, ************************************************************ ************.Want a replacement side by side or money back.IM 71. MY WIFE 72 . WE WERE SO EXCITED TO BUY THIS BIKE, IT HAS CAUSED SO MUCH ANXIETY IN OUR LIVES. WE DON'T HAVE THIS KIND OF MONEY. IT TOOK A LOT OF TIME TO GET THIS MONEY, NOW WE HAVE BEEN STUCK WITH A LEMON.P.S. ALL THE PROBLEMS BELOW ARE STILL EXISTING AND NEED TO BE FIXED. THE PROBLEMS LISTED BELOW DO NOT INCLUDE THE PROBLEMS THAT HAVE BEEN FIXED.....MAJOR RATTLE AS SOON AS I GOT IT HOME FROM BEING REPAIRED. (I WASN'T TAKING IT RIGHT BACK TO THE **** AGAIN)THE FIRST MILE LACK OF POWER AND BACKFIRES WHEN LETTING OFF THE *** BOTTOM ****S IN FRONT SHOCKS ARE TO SHORT BY PROBABLY 1/2" (THE BRACKET IS BENT BECAUSE THE **** WAS OVERTIGHTENED TRYING TO GET INTO THE THREADS BECAUSE THE ****S WERE TO SHORT) NOW THE BRACKET WILL NEED TO BE HAMMERED OUT AND REPAINTED. STEERING IS NOW CANTED TO THE RIGHT OVER ADJUSTED LAST VISIT (ADJUSTED IMPROPERLY NEEDS TO BE DONE AGAIN. CAN BE DANGEROUS.)**** ON HEAT SHIELD IS MISSING. I WAS GOING TO REPLACE IT BUT IT IS BROKEN OFF. (2ND SHIELD UP}CLUTCH BELT SQUEALING WHEN YOU START FROM DEAD STOP PROBABLY STRETCHED AND CLUTCH NEEDS GREASE WHEN YOU PUT IT IN GEAR YOU GET A MAJOR CLUNKING SOUND (SOMETIMES)WHEN YOU STOP IT WILL SHUT OFF (SOMETIMES)VERY BACK UNDER SHIELD WAS DENTED IN AND 2 GOUGES IN BACK LEFT WHEEL. I FIGURE WHEN IT WAS TAKEN OUT TO TEST DRIVE SOMEONE TOOK IT FOR A JOY RIDE INSTEAD OF A TEST RIDE. IT DIDN'T COME THAT WAY OUT OF THE ****** IT WASN'T ME! I ONLY RIDE ON THE ***** BACK PASSENGER SIDE SHOCK FALLING APART.I THINK BACK PASSENGER BRAKE IS LEAKING. MIGHT BE FROM THE SHOCK COWL/HOOD change due to damage, replacement is also damaged and needs replacement.No longer have faith in this rig, 1 thing gets fixed and something else goes wrong. Can't drive it most of the time.

  Business Response

  Date: 11/28/2023

  We are making attempts to arrange for our customer's vehicle to be brought to our dealership for further evaluation to determine the cause of our customer's concerns and issues. 

  Customer Answer

  Date: 11/30/2023

  We did take the rig into them.  We thought it would be a Segway Representative.  Instead it was a RideNow Representative that only had authority to see about fixing the rig.  He has no authority to give a refund, store credit or new replacement.

  So our only option was to give them the opportunity to make repairs.  They gave an extented warranty and some free services.  It is not what we wanted because we aren't real confident that we will have more issues.

  We decided we would try this, but if it continues to breakdown,  or the repairs aren't satisfactory, we will be back in touch.

  Business Response

  Date: 12/01/2023

  We appreciate the opportunity to evaluate our customer's vehicle further. It is currently in our service center. Our **************** Director and ************** representative are jointly overseeing the diagnostics and repairs.