Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RideNow Powersports

  2677 E Willis Rd Chandler, AZ 85286-2601

• 

  RideNow Powersports

  15380 W Bell Rd Surprise, AZ 85374-3996

• 

  RideNow Powersports

  6655 S. Kyrene Road Tempe, AZ 85283

• 

  RideNow Powersports

  17202 N Cave Creek Rd Phoenix, AZ 85032-2423

• 

  RideNow Powersports

  13690 W Test Dr Goodyear, AZ 85338-2612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, we were charged $7400 on BRP credit card for something we have no idea what it is for, asked for it to be cancelled, had a deal for it to be done, but was never done; asked multiple people to fix issue, again not completed.
  Bought a trailer for $3570.40 was not the right one to carry 2 units like we were told, was not able to see the trailer in person only on website and was supposed to be heavy duty, but tongue started to bend. Took trailer, after a month of purchase, to a different Ridenow because Phoenix did not have the right trailer. Instead of swapping out trailers and charging the difference, we are stuck paying for 2 trailers at full price and not having one of the trailers. Total for both trailers: $6770.40. When clearly it was Ridenows fault for giving us wrong trailer.
  Had to take ***** Outlander in because of shifter after riding first time and was not put on correctly when assembled, got charged $289 to diagnose issue and another $200+ to have it fixed, but it was never fixed, was supposed to be covered under warranty, but wasn't. When asked to have oil change done have to pay for that $300+, but we don't trust to have the service done by Ridenow because of all the issues.
  We want to upgrade our units to possibly a side by side, but after all the issues we have been having and feeling like Ridenow are a bunch of scam artist, we will take our business elsewhere.
  We have a sour taste in our mouth since all the money issues and mechanical issues, we have had after purchasing from Ridenow.
  It's sad that this place thinks it's OK to scam people out of their hard earned money. Shame on you Ridenow.
  
  The attachment is for the credit card dispute that shows it was taken off, but Ridenow charged the card again.

  Business Response

  Date: 09/11/2024

  We appreciate the opporortunity to respond to our customers issues. We are currently reviewing our records to determine the events surrounding his complaint. 

  Customer Answer

  Date: 09/11/2024

  Waiting for the business to answer the complaint. This matter has not been settled.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They kept my $3,400.00 deposit and will not send the title to Road ****************** Over 60 days and no license plate. Im paying 2x msrp.and cant even ride my bike.And they never sent a receipt.

  Business Response

  Date: 08/21/2024

  We appreciate the opportunity to provide additional information related to this matter. Our staff are working directly with our customer to resolve this issue. The State of ************** has requested additional documents in order to complete our customers title and registration. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22nd we purchased a ***** Talon at Ridenow powersports of Ocala, after numerous delays we were able to pick up our unit even though we were promised delivery of the unit due us waiting. Within 48 hrs our $1,000 "Theft recovery system unit" fell off our unit in our driveway as it was only installed with some command double sided tape. I immediately emailed (05/27/2024) the noted GM on their website since it was after business hours, no response was received so I called on 5/28/24 to find out that gm was no longer employed and I needed to speak to the floor sales manager *********************, I spoke to.him explained the situation and a rep from their company came and picked up the gps unit, **************** confirmed the damaged unit it was received back and a refund would be processed, I requested it be adjusted from our ***** financing and was informed that would not be an issue. My husband signed the cancelation on 06/11/2024. We were told processing would take 14 days **** I called on 06/28/24 spoke to ****************** he stared he would look into the credit and call me back later in the day, I did not receive a call back. I called again on 07/29/2024 asking to speak to ******************, I was informed he was off that day but the the women that answered pulled up our account and left him a detailed message requesting fir him to call me the next day, no call was received. I called 08/02/24 and left a voice message for ******************, no return call was received today. This issue needs to be resolved immediately, the gps unit was installed incorrectly and an error on ridenow. I feel ample time has been given to correct this issue and now with calls not being returned I felt I had no other option other then to make a formal complaint about the money that is owed. I look forward to a quick response and resolution. The unit is under my husband Name ***************************

  Business Response

  Date: 08/05/2024

  We appreciate the opportunity to respond with additional information regarding this matter. Because this complaint was not initiated by a party associated with the sale directly, we can only provide limited information. Our office did review the purchase in question and will be taking any and all steps deemed necessary to resolve any open matters. 

• Initial Complaint

  Date:07/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people have deceptive business practices. They do evaluations on the value of motorcycles you want to sell them, promise the price won't change and then change the price right before you go to sign and finish because they've drug you along long enough and they think you're desperate enough to sign for way less, thousands less, than you agreed to so they can bring in a bigger profit instead of keeping their promise on the original value they stated. A lot of this is because they say you can do the sale 100% online, this is false advertising. The process is not all done online because when they run their 2nd evaluation they drastically decrease the price hoping you'll take it cause you're tired of waiting and you've already filled out all their forms. This claim needs to be removed from their website and they need to stop telling people they won't change the quoted price when they absolutely intend on doing so.

  Business Response

  Date: 07/26/2024

  We appreciate the opportunity to provide additional information in regards to this issue. To better review and understand your concerns, could you please provide the location of the dealership you sold your vehicle to? Also, could you please provide a description of the vehicle so that we can locate your specific record? 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad business and customer service keep getting the run around about my property and they are unprofessional. 1 fellow employee hang the phone up on my face then I called back the were laughing in the back ground then put me on hold for a hour told them I was gonna take this up with you guy then they wanted to tell me there working on it now

  Business Response

  Date: 07/19/2024

  We appreciate the opportunity to address this issue. Searching by the information provided in this complaint, we could not find a matching transaction. Could you please provide additional details to allow us to locate your sales transaction with us? What is the name of the store location in which you were doing business? What is the vin number associated with your vehicle? Or were you provided any documentation that you can scan copies of? 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely disappointed in RideNow's service department and overall customer service. Purchased a 2024 xp4 1000 in March. For starters, when I performed my first service, I found the grease zerk on the front sway arm bushing was never installed. There's no way they greased it during the pre-sale inspection, lube and final prep before handing over keys to a $30k machine. The coolant barely registered in the reservoir, and battery securing bracket was flopping around with no s**** The machine overheated on me three times and I self diagnosed a bad coolant temperature sensor. Called service, and was schedule to bring machine in for diagnosis Saturday, 6/29. For their convenience, I dropped it off Friday afternoon. No call Saturday, (closed Sunday/Monday), so I called Tuesday. I was informed the diagnosis was done, yet no plan to call me. Told new temp sensor would be ordered and hopefully arrive in the next two weeks. I let them know I can buy and overnight ship the part direct from Polaris myself. They said they would do the same and then I never heard from them for a week. This is when I started calling every other day. I was repeatedly given the run around until I finally told them I'm picking up the machine in the morning, whether it's done or not. The service tech ensured me it would be done by close of business. WELL... first ride out and it overheats exactly like before. I pull the bed to find.... the sensor was NEVER replaced. This isn't a claim, it's a fact, as I can read the original factory Polaris manufacturer tag on the temp senor. Interestingly, when I picked it up, I asked to speak with the technician and was not allowed to. I asked for the bad sensor so I could throw an Ohm meter on it and was told I couldn't have it. Not only disappointed, but fraudulent business practices.

  Business Response

  Date: 07/22/2024

  We apprecitate the opportunity to provide additional information related to this issue. It is our understanding that after speaking with the customer directly that this matter is resolved. 

  Customer Answer

  Date: 07/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/22/24 purchase date ****** I was told by the salesman *******, that all motorcycles are inspected, and they make sure everything is working as expected before selling any used vehicle to customers On 5/22/24, I drove off with the vehicle, got to end of parking lot, and the engine light came on. I took the slingshot back the same day. They told me they would need one day to fox the issue. They had the car two days and when it was delivered, the car was having issues shifting gears and the front fenders was loose and not bolted down. This could be a dangerous issue. I spoke with the Sales Manager *****, and the Service Manager Red. They apologized for the issue, which was the second time, I had to bring something to their attention, that should have been caught before they put a slingshot on the lot for sale! At this point, I ask to speak with the General Manager *****************, he said they will make it right, if not I could get a refund and apply to a new slingshot. At this point, they replaced radiator, the console for shifting, USB port, speaker, and bolted the fender down. Because of all these problems for a slingshot that was still at the dealer, that I paid cash for and could not drive. I ask to meet *** in person to discuss my concern, he told me to talk with is sales manager, so I guess he was too busy to meet with me. The dealer decided they would only give me ****** for the slingshot. Keep in mind I was told I could get refund and all of the issues mentioned above for the inconvenience I experienced, because of Ridenow Powersports not making sure all its slingshot should be fully inspected before selling to consumers. On 6/18/24, finally got the chance to drive the slingshot, and now I discovered its leaking oil!!! I want people to be aware of this dealer practice. This is not what I EXPECTED from a dealer ship, who boast about excellent customer service.

  Business Response

  Date: 06/27/2024

  We appreciate the opportunity to provide additional information related to this matter. There are reconditioning and inspection protocols that our staff completed for all used vehicles prior to making available for resale. Unfortunately, with used vehicles, it is difficult to know the full service history or speculate when a part will ultimately fail. Our staff has addressed and resolve each issue that ******************** has brought to our attention. We did discuss the option of trading up to a brand new machine, but an agreed upon price could not be reached. ******************** has chosen to keep his current vehicle and would like the opportunity to evaluate any further concerns that he may have. 

  Customer Answer

  Date: 06/27/2024

  The general manager said if I wanted to trade the slingshot in for another vehicle, they would do that, however, when working with the sales manager he offered me ***** less that what I paid for the unit a few days earlier. Also the mention the slingshot spent more time at the shop than in my possession. I express my concerns to the dealer that I was not comfortable with keeping this vehicle. since this was the 3rd time I had issues. I understand the nature of buying a use vehicle, and there may be things that need to be fix, but this were major issues on 'DAY ONE'.  I was extremely  patient and fair in giving them the opportunity to resolve issues. However, having these many issues with something so soon should not be the norm. And in my mind, this should have been caught during their inspection, but somehow was missed. And as fate would have it, I now found out the slingshot is leaking oil. which was why I wanted to get another slingshot and apply what I paid to newer unit and I would pay the difference. In addition, the communication is horrible. I have been hung up on several times (probably not on purpose) I would leave a message for someone to call me back, and no luck. I always have to reach back out to them. However, I am sure if I was a customer that wanted to spend money, they will make sure they call a customer back. but in this situation, they already have the money, so I guess ensuring they reach out to me is not that important. For example the picked up the slingshot on 6/21/24, and I have not heard back from them on if the oil issue has been resolved or when it will be resolved ... this is the service I have experienced since I brought the slingshot from Powersports, and they claim customer service is important to them, what part

   

  Business Response

  Date: 07/09/2024

  It is our understanding that this issue has been resolved directly with the customer. 

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2024, my 19 year old son brought his motorcycle that he had purchased by a private seller to Ride Now Peoria to be looked at to make sure it was in good condition as he was a new rider and wanted to be sure it was safe to ride on the highway. He was told that it was not in need of repair and in less than 2 months later, his chain popped off while he was riding on the highway. Luckily he was able to get to the side of the road and was not injured. Another rider saw him and reattached it so that he could slowly ride to the nearest bike mechanic while he rode with him. For a novice rider, I felt that him bringing his bike to be inspected by Ride Now would ensure that his bike was safe. As a parent I am extremely disappointed by the staff that did a poor inspection and charged him for it when his bike was in fact not safe and the chain should have been replaced sooner. He spent additional money at the repair shop in ******* that replaced his chain. I am requesting that my son get a refund from Ride Now as they did not do their job and sent a novice rider out on an unsafe bike. I am attaching the receipt from the other mechanic that replaced his chain.

  Business Response

  Date: 06/04/2024

  We appreciate the opportunity to respond to this complaint related to a service inspection. In reviewing our technician records, this vehicle was inspected and oil change performed. There were no signs of a major issue suggesting the chain needed to be replaced due to wear and tear. The chain was lubed and adjusted as needed. The bike was inspected 45 days prior to the chain failure. We have no way of knowing what occurred with vehicle after it left our service department. This event is also not uncommon with chain driven motorcycles. 

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recieved a letter from Bank that I had a GAP insurance refund owed to me Ive submitted the paperwork and drove to ****** and called numerous times and just get the run around. and its been five months

  Business Response

  Date: 03/20/2024

  We appreciate the opportunity to respond to your inquiry. To better resolve your issue, could you please provide some additional details related to your purchase. If you could provide the year, make, model and last 6 digits of the vin, this will help us locate your specific vehicle record. 

• Initial Complaint

  Date:03/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, February 23rd, 2024 I had my motorcycle ******* MT03) delivered to Ridenow Chandler from **** Powersports in **** due to a service technician at **** informing me that there was some front break damage which I wasn't aware of. I only took my vehicle to **** for an oil replacement, they did not touch any other components of the bike. **** had told me that a front brake caliper had been installed incorrectly, leading to the extensive brake damage. I had it delivered to Ridenow because they were the last and only place I had ever taken my bike for repairs because it's a 2023 model and I have a scheduled maintenance contract with them.After speaking with a service technician at Ridenow, I was informed that they assessed for the same damage, however the repairs wouldn't be at the cost of Ridenow even though they caused the damage through incorrect installment of the front brake caliper from when they last repaired my vehicle in December. The amounts come to about $750.I attempted to resolve the matter in person and spoke with *************** manager ****. I left after **** stated he would call me after reviewing the case later that day on Tuesday, February 27th. **** then sent me a text on that same date and offered to pay half of the parts order deposit of $500, so a refund of $250. I had then left a voice-mail for **** with a counter offer the same night. Since this time, I had attempted to follow up with **** twice via voice-mail and twice via text, with no response. I still believe this matter to be at the fault of Ridenow service technicians, but they refuse to honor their contractual agreement that we have while my bike still sits in their repair bay.

  Business Response

  Date: 03/11/2024

  ************************ purchased a new ****** MT03 on May 12, 2023 at which time he purchased a maintenance package that covers regularly scheduled oil changes and tune-*** as described in his owners manual. ************************ brought in his vehicle for the units first oil change on May 30th, 2023 having 603 miles at which time the technician visually inspected the front and rear brake pads, lines and fluids. No recommendations were made for any necessary repairs. On November 9th, 2023, ************************ brought in his vehicle for the units second oil change having ***** miles. *** brakes were again visually inspected and it was notated that the front brake caliper was missing the rubber grommet. This was replaced and the vehicle had a test ride to ensure functioning properly. February 21st, 2024, ************************ brought his vehicle in after taking it to another dealership having ***** miles. *** customer stated that the unaffiliated dealership found extensive brake damage. Our service technician completed an inspection of the vehicle and determined that the brakes may have been changed between the last service in November to this current issue in February. *** observation that the brake pads appeared to be new and not showing 5k worth of wear. *** rear tire was also flat. Our dealership provided the customer with a repair estimate and offered a discount as goodwill.