Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RideNow Powersports

  2677 E Willis Rd Chandler, AZ 85286-2601

• 

  RideNow Powersports

  8546 W Ludlow Dr Ste 100 Peoria, AZ 85381-3687

• 

  RideNow Powersports

  7501 E. 22 nd St Tucson, AZ 85710

• 

  RideNow Powersports

  4037 N Oracle Rd Tucson, AZ 85705-2719

• 

  RideNow Powersports

  1402 N. 159 th Avenue Goodyear, AZ 85395

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Ducati Streetfighter V4S with ~1000 miles on it from dealer on Aug 13 2025. Dealer cleaned up engine compartment, left the rest of the bike dirty, to hide 2 separate oil leaks coming from the engine. Was told bike was mint condition prior to riding 2 hours to buy the vehicle. Dealer intentionally cleaned up oil leaks prior to sale, discovered them that night. Was told to contact sales *** and manager for help, sent pictures, no response at all. This is intentional hiding of an issue to fool a buyer. There was ~30 miles on the bike odometer added since the original odometer posted on the sale page, this issue wouldve definitely been seen in those 30 miles. To fix this, I now owe ~$1650 to an authorized ********************** and deploying in 2 weeks to ******, so the issue is very difficult to deal with. Additionally, per ****** Service authorized center, dealer did not properly follow oil change procedures, putting in too much oil, and exacerbating the issue. This is completely unacceptable. Dealer also had me go to ********************* in ****** to reset the service light, and get paid back from the dealer as there was bad blood, and they couldnt bring the bike over themselves to solve the issue. Im seeking $1650 for the dealer to reimburse me for the ***airs to the motorcycle that shouldve never been sold without ***air, that I had to take extra time to transport and have diagnosed. Im seeking an additional $250 to have the motorcycle transported back to my home of record, as I will be deployed when the ***airs are complete. For photos, photo 1 is the dealer supplied picture of the left side of the bike with no visible oil leaks. Photos 2 and 3 are taken by myself 1-2 days after purchase, visibly showing oil leaks. Photo 4 is taken after the motorcycle was warmed up and ridden to the ********************** showing the dealer overfilled the oil.

  Business Response

  Date: 09/08/2025

  We appreciate the opportunity to review and respond to our customers concerns. Our initial review provided the following details related to Mr. ********** On our about August 13th, Mr. ********* visited our dealership and made the decision to purchase a used 2024 ****** as is with no warranty coverage. The vehicle had a service engine light illuminated. With discussion, we allowed Mr. *************** a 10 mile test ride, during which time he took the bike to a nearby ****** dealership to address the service engine light issue because he wanted to take possession that day vs waiting for us to schedule taking the vehicle. He also indicated that he wanted to purchase a ****** manufacturer warranty from them vs a 3rd party warranty that our dealership could provide because we are not a ****** dealer. Mr. ********* returned roughly an hour later stating that he was very satisfied with the vehicle, our dealership reimbursed him $50 for the service engine light reset, and he completed the purchase paperwork. At no point was a oil leak witnessed or discussed. Mr. ********* returned to our dealership on August 16th to inform us that ****** of San Antonio found an oil leak. Our dealership acquired this vehicle via a trade-in roughly 2 months prior to Mr. *********** purchase. Although we do inspect and recondition incoming used vehicles, our staff always recommend the purchase of a service contract for any unknown or future mechanical issues that can occur with pre-owed vehicles. 

  Customer Answer

  Date: 09/08/2025

  Not buying a warranty from you is not related to the fact that you hid the oil leak at all. Thats a cop out. Ill be seeking payment via other means. 

  Business Response

  Date: 09/09/2025

  We appreciate the follow up response to our initial case review. We can advise that the dealership has photos as well as video of the vehicle prior to sale. At no point was there any intentional disguise of any mechanical issues or not fully disclosed to our customer. 

• Initial Complaint

  Date:08/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ridenow Rancho advertised a vehicle (VIA Number *****************) across multiple Internet sites including their own business site to "ATV Trader" to "Polaris Exchange" and more (images attached). In these ads, they show the vehicle images and the price. But, when you visit or contact them about the vehicle you will find out it is much more (thousands of dollars more) than advertised for everything from "added accessories" (that they even include in the advertised price images) to prep and more. They will blame the buyer for missing some "fine print" that doesn't exist on many of the sites where they advertise. This is textbook *************** and the buyer truly needs to beware and ready to look elsewhere to find a fair deal before letting this place take advantage of you. When speaking with them, I was told the cost was thousands of dollars more and it was my fault for not finding the small print in their ads versus the advertised and listed price next to images of the vehicle and VIN number. This is extremely misleading, unethical and an unprofessional business practice.

  Business Response

  Date: 08/29/2025

  We appreciate the opportunity to review and respond to Mr. ******* We are currently working with our dealership to review this issue and make any necessary changes. 

  Customer Answer

  Date: 08/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Polaris Ranger 2022 Model R22RR19199BS SERIAL # ***************** 04/**/2025, **** ***** Finance Manager from RIDENOW POWERSPORTS PEORIA, **. i told **** want I wanted in extra contracts, signed where he told me to, was not given a copy of the Bill of Sale. When I did get a copy, I found I was charged for 5 contracts I did not want, and reading the fine print of the contract plus discovering the extensive modifications that had been done on the vehicle I realized the mechanical protection I bought was practically useless, especially with the way I was being treated, plus the only reason I needed the priority maintenance was to keep it up so the (extended warranty) mechanical protection would be covered. Within 30 days I requested relief from all added on contracts besides the basic price of the vehicle $18,991.00 (note that with the extra contracts I was being charged $32,887.00). I sent 2 emails, made one visit, had one phone call, and have had relief some relief but still desire relief of $7,500 (Tire/Wheel/Battery/Maintenance/Service Contracts. Also note vehicle was falsely advertised (lacked navigation) and had not been set up as promised with servicing. Sold with battery dead within 1 day, no cap on windshield fluid, fluids not topped off. Some servicing was done, and I had relief from GAP/GPS/Theft. Want relief from tire ($799), battery ($500) mechanical ($2,679), & maintenance ($3,499). Note that they use a form that lists all these contracts as products to be cancelled should the customer so choose, after making the initial purchase which are then credited off the ************** principal. Effective 4/14/2025 I received relief for GAP/GPS/Theft amounts $2,540. I was refused relief for the other above listed items ($7,477).

  Business Response

  Date: 08/11/2025

  We appreciate the opportunity to review and respond to our customer's concerns. This case is currently being evaluated and further information will be provided once we have completed our initial assessment.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife and I purchased at 2024 Slingshot from Ridenow Powesports in *******, **, on 04/30/2025. Received temporary tag. Its July 9th, still havent received permanent tag. Went to DMV vehicle has not been registered. We have called Ridenow on multiple occasions. No one will give us a satisfactory answer or return our phone calls.

  Business Response

  Date: 07/17/2025

  We appreciate the opportunity to review this complaint and provide additional information. We are in the process of reviewing your inquiry and will have additional details very soon. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***This for this this dealership**** RideNow PowerSports *************************************** Phone: ************ We bought our 2024 SL Slingshot in March 2025, I believe, it was end of month. Today is June 16 and we have not received our permanent Tag. The lady from your tag and registration department failed to do her job, that's not my problem, The problem I have is having a brand-new vehicle, that I have made 2 payments on already and still can't drive, due to no fault of my own. No one has called or emailed us about an update. We shouldn't have to do follow *** with no response.I would like the General Manager from this dealership to call me. I don't want to speak to another salesperson, *** or anyone who has no clue as to how to fix this situation Thank you,

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a fuel pump replaced on a jet ski last August 24, which I was told by service advisor it had a year warranty, brought jet ski back in on may 24 for same issue, I was told fuel pump was good, I was then charged for other services they said was the problem, after paying for those services, I attempted to start jet ski before leaving, only to find out it was still not starting, so I was asked to leave it, so they could continue to look for problem, after 2 weeks of no hear, I had to call and Ive called several times trying to get information on whats going on, then on Saturday may 31st, I supposably talked to the manager who told me he would get to the bottom of what the problem is and get the problem resolved, I still have not heard from manager and again called on Friday june 13, talked to service advisor, who then told me that in fact the fuel pump was warranted but they were trying to get a hold of the seller on **** , was told they sent messages to seller about the warranty but have not heard anything, I then asked what if you dont hear from them, and why did we buy a part off of **** instead of a seadoo dealer, the service technician told me he would have to talk to manager to find out what to do since hes never ran into the problem before. This whole situation had become a nuisance as my ski has been sitting there for almost a month now and Ive paid over a thousand dollars to supposably have it fixed. Its starting to get hot outside and my skis are sitting in the hot sun getting ruined by the heat. This place had NO communication and DOES NOT follow up with its paying customers. This is not acceptable, either fix the problem or give me all my money back that you say was for repairs and hire people who know what they are doing, cause clearly they dont.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded in our out Polaris RZR for a new RZR on March 26, 2025 from RideNow PowerSports, Surprise, AZ They charged a Assembly/setup fee of $1988.50, which we questioned but they said there was a lot of technical tuning and adjusting that needs to be done. During the walkthrough, we found the speakers were not connected and the *** port (needed to transfer ride information, back it up, etc) was not pulled through and set up. Both were corrected during walkthrough. We said it shifted hard, they said it would break in. When we road it, we fount the temp sensor did not work, a decal was missing, glove box latch didn't work, etc.When we got home, we called Polaris and ****** it to a local dealer who informed us the unit comes assembled and needs little adjustment, thus the assembly charge was bogus.they found the clutch needed to be shimmed to correct the shifting issue, the temp sensor was missing, a decal was missing, alignment was not adjusted and the latch was indeed defective. We called the dealer and talked to **** in service several times. He agreed they had dropped the ball and offered to send a check in the amount of $400, on 2 different occasions over the course of a month. after the first time he said they spelled our town's name wrong and they would resend, we should have it within a week 2.5 weeks later, we still have nothing. (We have called them almost 20 times and have received nothing that they promised).They also charged a registration/license fee of $599.95. We asked that the registration and license not be included, we would register in *********, where we lived, They charged us for a registration/license, saying we had to do that, Talking to other people who purchased new vehicles this year in *******, that is not true. We feel they misrepresented that fact and we should get a refund of $599.95 for that.Because of their misrepresentation and lack of response, we are now asking that the full amount of $2,588.45 be refunded.

  Business Response

  Date: 06/03/2025

  This case is currently under review. We appreciate the opportunity to review and respond to our customer's questions and concerns. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Polaris Turbo R vehicle on April 15th, 2025. I have not received the title, tags or registration. I paid cash for the vehicle $37,569.93. I have called every week for 3 weeks. and get a different story every time. Last evening I spoke to a sales manager who was going to contact the contractor who does there titles and get back to me . he said he comes in at 11:00 Mountain time. I called the dealer at 12:00 and asked for the sales manager and was told they have many . I asked the sales *** on the phone to track down the certificate of origin and call me back. it is 12:43 now .I need a name of a responsible party within Ride Now that can take ownership and get my title done or get me the certificate of origin and I will take care of the title myself. Currently I have had to purchase 2 temporary operating permits for $30.00 now

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them to trade a Polaris Rzr that had been in the shop for six months out of the year that I had it and I asked them to make it right and let me trade for another one. They said I would have to sell it back for less than half what I paid and I said no so they called the next day and said they would do the trade. After I got the new one they ended up just lying to me leaving me with two finance payments for each machine which I told them that I could not or would not do. So what we had talked about was not what they put on paper for the deal we made. I even took all my stuff from the old razor which was still in the shop at the time cuz we agreed that it wasnt mine anymore cuz they were going to make it right by trading for for another. The salesman lied to me and I think they should be held accountable for just doing whatever they want to make a sale. I could have filed a lemon law for the first machine they sold me but I couldnt afford a lawyer. What they did was absolutely scandalous and unethical and all I want is for them to make it right and thats not a lot to ask from a corporation that big.

  Business Response

  Date: 04/30/2025

  We appreciate the opportunity to review your case and provide additional details. In order to fully review your purchase documents, please provide the RideNow location in which you made your purchase. We have several locations in the ******* area and this information will allow us to expedite our review process. 

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/2024 I paid a down payment of $3,900.00 in cash, and I financed $11,500.00, making the total amount for the purchase $15,400.00 (including the financed portion).I was misled about the total cost of the purchase due to the negative equity on my trade-in, which was not clearly explained. The dealership kept me waiting for six hours during the purchase process, which felt like a pressure tactic, and I was not given a clear breakdown of the numbers before signing. The bill of sale shows a financed amount of $11,500.00, which is much higher than I expected due to the $5,042.04 negative equity from my trade-in being rolled into the loan. I was not informed that this would significantly increase my payments, leaving me underwater on the loan (owing more than the bikes value). I feel the finance manager (**** *******) did not provide transparent information, leading to a decision I now regret.I have contacted the dealership to resolve the issue, which I was told I could trade it in for less value and pay the remaining loan in cash, something I cant afford. I am filing this complaint first to document my concerns.I would like Ridenow Powersports Surprise to unwind the deal, take the motorcycle back, cancel the loan, and refund my $3,900.00 down payment. I dont care if I walk out with no money back, I just dont want to owe more money after trading it in.

  Business Response

  Date: 04/10/2025

  We appreciate the opportunity to review this issue and provide additional information. While we conduct our investigation, we can provide the following update. Our initial review has determined several points of disclosure to Mr. ******* pertaining to the negative trade in value of his vehicle. This negative amount was disclosed on our itemized bill of sale and loan agreement, both reviewed and signed by Mr. ******** In addition to these final sales documents, our original negotiation worksheet reflected that Mr. ******* still owed $8042.04 on his 2024 ***** CRF250 and that we were willing to buy this vehicle from him for $3000.00, that was partly the cause of requiring down payment in order to cover the negative equity.