Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long-time, loyal customer of Select Blinds and have always held the company in high regard. Over the years, I have exclusively purchased all of my window treatments through them and frequently recommend their products to my own clients.
  
  Just a few weeks ago, I placed an order for over $200 in blinds to replace a previous set—also purchased from Select Blinds—that had stopped functioning. Upon receiving my order, I was surprised to find the blinds were brown instead of the white color I had expected. I left the blinds completely untouched in their original packaging and contacted customer service immediately to request an exchange.
  
  To my shock and disappointment, I was told that returns or exchanges were not allowed. I explained that the brown blinds would not match my existing décor and were of no use to me. The only resolution offered was a 10% discount if I purchased a new set in white. This was extremely frustrating, as it meant I would need to spend even more money on what should have been a simple color correction.
  
  While it’s possible the error was on my end, I genuinely do not recall selecting brown and certainly would not have done so intentionally. Regardless, I believe that as a loyal customer with a completely unused product—still in the original packaging—requesting an exchange for the correct color should have been a reasonable and customer-friendly accommodation.
  
  I am filing this complaint because the response I received made me feel dismissed and undervalued, especially given the amount I’ve spent with this company over the years. I am respectfully requesting that Select Blinds reconsider and allow me to exchange the brown blinds for the correct white ones, without requiring me to repurchase the order.
  
  I can provide the purchase details and receipt, upon request. Email communication is preferred due to my schedule. Thank you for your time and consideration.

  

  Business Response

  Date: 05/28/2025

  H* *******, 
  
  Thank you for reaching out and providing your feedback on your SelectBlinds order. I was able to locate your order and review the details for it and do show you ordered 2 of the Cordless Light Filtering Top Down Bottom Up Shades (35 x 57) in the color "Cork". 
  
  While the remake process for this is generally the 90 day remake option (as you mentioned) I would like to offer a different solution for this. As a courtesy, I would like to cover the cost of one of the shades to be remade in the color "Perfect White", which would just leave the total due of $92.86, for the second shade. Please let me know if you would like to proceed with this option, or if you have any questions. You are also welcome to email me directly at [email protected] to further discuss. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  

  Business Response

  Date: 06/04/2025

  H* ******* , 
  
  Thank you for your response. I do understand that this was a mistake, however in these scenarios our 90 Day option would be the available offer. As a one time courtesy we are able to cover the cost for one of the shades to be remade, but would not be able to remove the charges for both shades. I apologize for any inconvenience this may cause. 
  
  If you would like to proceed with this option, please reach out to our Customer Care team at 888-257-1840 and they will be more than happy to assist with that process. 
  
  I appreciate your patience and assistance with this process! Have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/09/2025

  After being told that you are only willing to refund one of the incorrect blinds, I decided to look at the other pair that I would be forced to take a cost loss for to see if I could use it in another part of my home.  After taking a closer look, I would like to request a refund for these blinds based on a different condition.  The blinds I accidentally purchased were for the color "cork" as you mentioned. What I have received is only with one side being cork and the other white.  The header and bottom are the only that are cork on both sides.  Upon reviewing the description for these, it does not indicate anywhere that they would be two-toned like this and would look ridiculous if used.  Had it indicated it would be two different colors I would not have made the mistake of purchasing but this is falsely advertised and I would like a refund for this reason so that I can order the right type for my home.  Please accomodate. 

• Initial Complaint

  Date:05/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29th, I called customer Service at ******************** to inquire about the name of the color of two blinds I had purchased in August 2023. The customer service representative looked up my past order and sent me via e-mail a copy of the order. The color that I ordered was NAUTICAL GREY. I wanted to know the color so I could order three (3) additional blinds for the same room since two of the blinds which I had previously ordered from Select Blinds malfunctioned; I was unable to raise two of the blinds. Now that I had the color I went on the site and entered Lifestyle Light Filtering Cellular - Nautical Grey in the space "What are you looking for". The site opened up with a picture to the left of the blind and various boxes showing the colors that were available. I scrolled down to the bottom left and chose NAUTICAL GRAY. (order #********) The system highlighted the box indicating that was the color I chose, and I subsequently chose the size and remaining features. Select Blinds was offering a 50% discount. At the end of the page the total price of $1087.86 - 50% + 5-year warranty came to $674.47. At this point, I called a design consultant to inquire about any additional discounts that may be available. She advised me that she could give me an additional 10% off, reducing the price to $620.08. She asked me if I was satisfied with the new price when she sent me a copy of the order via e-mail. Because the design consultant asked me to focus on the price, I didn't notice that she changed my color from Nautical Gray to Modern ****** I DID NOT CHOOSE MODERN BROWN ON THE SITE. When the shades were delivered in early May, I was SHOCKED to see that the blinds were Modern ****** I called customer service on two occasions. On May 14, 2025, I spoke to SATISH in customer service regarding the receipt of the wrong color. Spoke to **** on 5/20 or 5/21 and she said she would get back to me by Thurs. or Friday. No one responded with a resolution.

  

  Business Response

  Date: 05/28/2025

  Hi **********, 
  
  Thank you for reaching out and providing your feedback on your SelectBlinds order. I was able to locate your order and review the details for it. I show that you ordered 3 of the Lifestyle Light Filtering Cellulars (66 x 48). I show when the order was placed, the color selected was "Modern ******* That being said, when speaking with our Design Consultant, this information should have been reviewed with you to ensure all items you selected online were correct, however this was not done. Due to that, I would like to assist with processing the remake of all 3 shades, in the new color. 
  
  Please confirm if I am ok to process all 3 shades remakes in the color "Nautical Gray" or if you had any questions, before I do so. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********** ********-******
  
   
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my blinds is cut wrong. I placed a claim and it got rejected. I esculated my claim to a supervisor who was a complete b**** She said she would email me and never did. Lie to the customers is not acceptable. This blind is also reversed in the motor. Asking for a full refund. I will send the blinds back. Interest will accrue after 30 days at *****% annually.

  

  Business Response

  Date: 05/27/2025

  Hi *****, 
  
  Thank you for reaching out and providing your feedback on your recent order. I am sorry to hear of the issues you have experienced with the fit of the shade, as well as with one of our Supervisors. I can assure you I will be having this reviewed. 
  
  In regards to the shades fit and sizing, I do show the photos you provided to our **************** team, however for this issue we do need measurement photos of the headrail, not just the gap between the shade and the window frame. These will help to verify the shades width, compared to the ordered width and deductions. 
  
  Please provide two photos of both the headrail and the fabric of the shade. The first photo for each should include a steel measuring tape, measuring the full width of the headrail and another of the full width of the fabric. Second photo for each, needs to be a close up of the final measurement of the headrail and another of the fabric. Please include these in a response to this complaint. 
  
  Thank you for your assistance with this process! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/27/2025

  Again, I forward this information already.  Second, when this issue was escalated to a supervisor, she never provided me an email to re send this information.

  It's easier to reverse the charges on my credit card that keep begging you for an email address to re send the pictures.  

   

  ***** *****

  

  Business Response

  Date: 05/30/2025

  Hi *****, 
  
  Thank you for your response and providing the photos of the measurement. As discussed, a remake has been submitted for your shade, with an estimated shipping date of 6/13/25. Once the new shade is ready to be shipped, you will receive an email with the tracking information, for it. 
  
  In the meantime, please hang on to the shade you do have, in the event my production team needs anything else. I do not foresee that being the case, but always advise it to be safe. Once the new shade has been shipped, you are ok to dispose of the old shade. 
  
  Have a great weekend! 
  
  ******** SelectBlinds Brand Ambassador 
  
  

  Customer Answer

  Date: 06/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select blinds shipped out a damaged product and will not appease the situation. I asked them to honor the current discount reflected on their website (60%) to keep as is and they refuse to take accountability or honor the price. I was going to order 3 more window treatments with them for my next home project, and my daughter was going to place an almost $3,000 order with them for all of her windows but we will not be shopping here since they cant price adjust a $30 credit. The associate I spoke to refused to let me speak to a manager on the phone. If they do not honor the price adjustment I will be contacting my bank and disputing the FULL charge as the items are defective and the merchant did not uphold their obligation to fulfill the order correctly.

  

  Business Response

  Date: 05/20/2025

  Hi ******, 
  
  Thank you for reaching out and providing your feedback, on your recent SelectBlinds order. I have reviewed your order#: ******** and show that it received the 45% discount, which was the available discount at the time the order was placed - 4/25/25. Unfortunately, once the order has been produced, we are not able to make any changes to it, which include the discounts. 
  
  In the event your shades were received with damage, this would need to be handled through our Warranty process. Please use the link below to submit a claim, as well as photos to show the damage to the shade. If you would prefer, you can also attach the photos in a response on this complaint, for review and to see if a remake or parts order is needed to correct the issue. 
  
  Warranty Submission: ********************************************************************
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/20/2025

  I cant understand why they cant give me the sale price I ordered on 4/25 and received them on 5/7 it not even 30 days. most companies honor their sales. this doesnt make any sense.  its like a $40 extra savings.  so I cant return them and reorder because thats not allowed.  They are losing out on probably around $500 from the order my daughter was going to buy me, over $40. not very ethical of this company. very bad customer service 

  

  Business Response

  Date: 05/28/2025

  Hi ******, 
  
  Thank you for your response. After further review of your order, I have applied the difference discounts you have requested, to you order. This is a difference of $31.46, that has been processed back to your original payment method. Please allow up to 5 business days for that to fully process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these blinds 5-2-2025. I ordered "Selectwave Cordless Faux Wood Blinds" from SelectBlinds. These blinds are cheap vinyl blinds. They are completely misleading the public that these are faux wood blinds. I never would have placed the order had I known they were not faux wood blinds. They refused to let me return them.

  

  Business Response

  Date: 05/16/2025

  Hi *******,
  
  Thank you for reaching out and providing this feedback! I can confirm, as we discussed, that the credit of $92.01, has been applied to your SelectBlinds account, for this issue. This credit is showing on your account and is available for immediate use, on any future order either online or with one of our Design Consultants. 
  
  I appreciate your patience and assistance with this process and hope you have a wonderful day! 
  
  Thank you! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds from SelectBlinds.com and followed their measuring instructions exactly, as I have never ordered custom blinds before. Their instructions encouraged us to measure the exact width of the window frame, and to trust their team to reduce the size of the window blind accordingly so that it would fit.
  
  Upon receiving the blinds (specifically the two "Classic Vinyl Blackout Roller Shades"), however, they do not fit in the window frame. I filed a warranty claim with multiple photos, and it took them two weeks to process, but they finally agreed to send a new set that would fit in the frame.
  
  However when I received the new blinds — ANOTHER two weeks later — they are the same exact size as the first set, and therefore they also do not fit in my bedroom windows. I now have 4 custom blinds that are useless to me, and have been unable to sleep for weeks due to their negligence and slow responses.
  
  I tried to file an additional claim to have them send the correct size, and they have denied my claim.

  

  Business Response

  Date: 05/14/2025

  Hi *******,  
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: 10427326. I have reviewed your order and show that you placed your order online and for the Qty: 2 - Classic Vinyl Blackout Roller Shades, ordered them at a width of 38 3/4". These shades will receive a 1/8" deduction on the width, per the Specification listed on the product page on the website. After review of the photos you provided, we do show that the shaded were made correctly within the specifications, for the width ordered. 
  
  Additionally, we do show that you provided a width measurement photo of the window you would be using the shades in. In looking at the photo, it appears the width of the window frame is only 38", causing a difference of 3/4" from what was ordered. Due to this, the shades will not fit. To assist with this, we would advise our 90 Day remake, which would allow for the shades to be made at the adjusted size needed and we would be able to apply the original discounts, plus an extra 10% off. If you would like to proceed with that option, please reach out to us at 888-257-1840. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/14/2025

  That is not an acceptable resolution. I followed your measuring instructions so the fault lies with your instructions. 

  

  Business Response

  Date: 05/15/2025

  Hi *******, 
  
  Thank you for your response. I apologize for any inconvenience this may have caused, however due to the incorrect size being ordered, when you placed you order online, our 90 Day Remake would be the option provided. I have included photos of both line items from your original Order Confirmation, as well as the photo you provided of the window frame, which do show a difference in size of 3/4". This is why the shade is not fitting in the space you are needing it for. 
  
  In the measurement instructions for the Classic Vinyl Blackout Roller shade, that you ordered, you will find that we do advise not to add anything to the width or height, as that can affect the fit of the shade. I have attached a clip of those steps as well. 
  
  Please reach out to our Customer Service team and we will be happy to assist with the 90 Day Remake for you shade and see if there are any additional discounts that may be applicable.
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 05/16/2025

  This is unsatisfactory. I do not accept. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for ** years. I've purchased a variety of shades from them including various cellular shades as well as woven shades. All of those shades have been of a good quality and are easy to operate. On 2/20 of this year, I placed an order for 5 cordless, fabric ***** shades which cost $1,240. Two of the five shade I purchased were for a bedroom in which I wanted to block as much light as possible. Wallpaper was recently installed in that bedroom. The website indicates "Outside mount means the window coverings will be mounted and hung outside of the window frame, making it ideal for shallow windowsills or for more complete light blockage by reducing the halo effect." I therefore purchased outside mount as I wanted to block as much light as possible. I received the shades in early March and proceeded to install the two in the bedroom first. The size and fit were as expected from the measurements I provided; however, I immediately noticed the significant gap between the wall and the shade as I knew immediately there would be a significant halo effect from the gap, which of course is contrary to what the website indicated. I was further disappointed when I tried to operate the shade and it did not operate in nearly as nice of a manner as my previous shades I purchased. I contacted the company on 3/18 providing proof of the issues and after several weeks, I was given instructions on how to operate the shade properly which you will see in the correspondence I attached. While these instructions provided did help to operate the shade, the time and effort involved in raising a simple cordless shade was unacceptable and completely different and much more cumbersome than the other shades I purchased from this company. The quality product I came to expect from this company after being a loyal customer was simply not there. Please see attachments for additional comments about this situation.

  

  Business Response

  Date: 05/13/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order. 
  
  I have looked over everything on your order and have reviewed the interactions with our **************** team and ******** and have processed a refund for both of the ********************* on your Order #: ********. The total amount of $536.09 has been processed back to the original payment method used and can take up to 5 business days to fully process. 
  
  Again, I appreciate your patience and assistance with this process and hope you have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on: March 31, 2025- order # ********. The blinds don't fit my windows. I asked for help, and waited more than a week, (they claim they will respond within 4 days). SelectBlinds claims 100% satisfaction. I was asked to provide many photos and many more measurements, I submitted some and indicated that I wish to return the blinds and get a refund. Well they kept asking for more photos and more measurements for me to even be considered for a return and a refund. This business is unethical and don't live to the 100% satisfaction guarantee. I want to return the products and get a refund-- I am 0% satisfied.

  

  Business Response

  Date: 05/13/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ******** with the No-Drill Cordless Complete Blackout Cellulars - Qty 2.  I do show you Warranty Claim request as well, advising that neither shade fits in the space you intended them for. For this issue, we require measurement photos, to show whether the shade was made incorrectly, to submit for a refund request. We have requested these measurement photos from you multiple times, however you have not provided them and they are required for this process. 
  
  As of 5/13/25, I show that you have provided 4 photos, which included 2 photos of the labels on the shades/shipping box and 2 photos of parts of the shades propped in the windows, however none of the photos provided show that the shades were incorrectly made or have any defects. 
  
  Please provide 2 measurement photos for each side of each affected shade. Each side should show both a full length/width measurement and a close up of the final measuring, using a steel measuring tape. Please include these in a response to this complaint. If you are unable to attach those photos in a response, you are welcome to email them directly to us at *********************************************************************************************************
  
  I appreciate your patience and assistance with this process. Have a wonderful day! 
  
  ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 05/13/2025

  Hello *******,
  
  
  I already offer to send the blinds to you to do your own measurements the blinds dont fit my windows.  I will send them back to you if you pay for the cost of sending them back to you so you are able to measure them- I already spent too much time for something that I already paid good money for.   I am yet to get a response in communication with ***** *.  
  
  
  Furthermore, I find your response unsatisfactory where your organizations claim 100% satisfaction guaranteed. I have 0.0% satisfaction with your organization . 
  
  
  Thank you,
  
  
  Adel.

  

  Business Response

  Date: 05/15/2025

  Hi ****, 
  
  Thank you for your response. We have provided you a ***** Return label, to you email address, to assist in sending in your shades for review. Please attach that label to the box for your shades and take them to your local ***** drop off location. Once we have received the shades we will inspect the, and follow up with you.
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador
  

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed blind order 03/23/25. ***** claimed it was delivered 04/05/25. It did not. I live in a very small town so I contacted some people and drove around searching but no luck. I filed a claim with ***** but expired with no luck finding my package. I did pay for it through my Discover card before I would have received the package because the mail is really slow and I mail my payments.

  

  Business Response

  Date: 05/13/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ********. I do show that the tracking for your order had originally shown in progress and delivered, however that was an error on the ***** label and a new one was sent, with ***** tracking#: ************. This is showing a delivery date of 5/9/25, to the address you provided. 
  
  Please confirm if you received the shade on 5/9/25, as the updated tracking is showing. 
  
  I appreciate your patience and assistance with this process. Have a wonderful day! 
  
  ******** SelectBlinds Brand Ambassador

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased over $600 in house blinds and they were shipped missing necessary parts. You cannot install the blinds without these parts. There were also no instructions provided with any of the blinds. This forced me to have to call them. They only offer customer service through text messaging where I was informed after an entire day of trying to get a response, that I would have to now purchase these needed supplies and instructions if I wanted to hang them. These were initially included at time of purchase and not clear why I have to pay for instructions.

  

  Business Response

  Date: 05/05/2025

  Hi *******, 
  
  Thank you for your feedback on your recent SelectBlinds orders. I have reviewed both of the orders you provided, as well as the interactions with you and our **************** team. I do show that we spoke with you on 5/5/25 and at that time, also submitted an order for the mounting brackets for each of the shades and blinds on your orders, per your request. Additionally, I show that we emailed you the installation guides for each of the items on your order, to assist with the installation process. 
  
  While we understand that this process is not as expected, a refund would not be available as we are able to provide the necessary parts to correct the issue. If you need further assistance once you receive the new brackets, please do not hesitate to reach out to us at ************ and we will be more than happy to assist you! 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador