Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bottom rail bracket continues to slide off. When I called the company they told me they could lie and say the shade was made the wrong size and put it back into production. I was not comfortable with that bc it was not true. Instead I wanted the real issue addressed the bottom rail continues to slide off. I have contacted the company several times they continue to send automated emails saying they are looking into it. It has been over a month. We need to move on as this is blackout blinds for a toddlers room. I just want a refund and to be done with this company.

  

  Business Response

  Date: 06/30/2025

  Hi *****, 
  
  Thank you for your response. I was able to review your SelectBlinds Order#: ********, as well as the photos you have provided. In looking at the photos, I am confident that this issue can be resolved with a remake of the shade and would be more than happy to assist with submitting the remake immediately. 
  
  Please let me know if I am ok to submit the remake, or if you have any questions. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/30/2025

  I have asked for over a month for this to be resolved via remade or repaired.  called the company twice and messages another time only to be told "it was being looked into".  Refund my money per my request through the BBB.

  

  Business Response

  Date: 07/03/2025

  Hi *****, 
  
  Thank you for your response. I have processed a full refund for your order, in the total amount of $177.41. Please note, this will reflect as two separate transactions; $164.42 for the initial transaction and $12.99 for a parts order and can take up to 5 business days to fully complete. 
  
  I appreciate your patience and assistance with this process. Have a great day!
  
  - ******** SelectBlinds Brand Ambassador 
  

  Customer Answer

  Date: 07/07/2025

  Please stop wasting everyone's time. I asked for over a month to have this resolved and the call center wanted me to lie and say it was the wrong size so it could be put back through production "faster".

  I am asking for a full refund.

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********. The blinds that we received do not fit on the bracket that we were sent. We have tried repeatedly to fit them on, we watched videos on it, my husband is very handy. We were just sent the wrong thing. Despite many calls, emails and texts to customer service, I can't get them to send me the correct item. They insist that they sent the right thing and refuse to admit their error. This has been going on for weeks and weeks. They asked for pictures, we sent pictures. They wanted a video of us trying to install it, we sent the video. Every communication is ignored, or if I can get through at all, it's to the off shore customer service where they are only able to read from a script and tell me to send another email. It's impossible to speak to anybody who can actually help.

  

  Business Response

  Date: 06/25/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback. As discussed, a remake has been processed for the one shade - Select Light filtering Cellulars (58 5/8" x 34 3/4") for Room: Bedroom | ******. The estimated shipping date for this remake is 7/3/25.
  
  Additionally, due t the issues you have experienced, I have processed a 10% credit, back to the original payment used, for this order. Please allow up to 5 business days, for that to process. 
  
  We appreciate your patience and assistance with this process and hope you have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/27/2025

  
  Better Business Bureau:
  

  Select Blinds states that our replacement should arrive next week.  If we do receive what we ordered & everything fits, the issue is resolved.   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ***** shade for my kitchen window. The shade took forever to arrive, and once it did I was so excited. Upon opening the box I noticed multiple rows of the sisal weaving no unraveling. It was incredibly disappointing after waiting so long and paying a high price. I reached out to them right away to have a new one made with thewarranty they offer. They ignored me for over 2 weeks, I contacted them multiple times in between via email and chat and was never given a response. After about 3 weeks, their response was to hang up the shade anyway which is absurd. Youre telling me I need to have someone come install a broken shade so I can take more photos of it while hung? What difference would that make? I was more than happy to send photos of it NOT hung. After I said Im not going to waste my time having that just to take it down and get a new one, they DENIED the warranty claim. So they offer a fake warranty and send out damaged products? I disputed this charge with my bank and I will be telling everyone I know not to shop here. This is ridiculous. I will add that I do interior design work on the side, and my aunt is a professional designer and we will be advising our clients about this. I will also add that my family works in media and will broadcast this if not handled. I expect my full refund for this since I will be purchasing from a different company.

  

  Business Response

  Date: 06/20/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your Order#: ********. I was able to review the photo you provided and have processed the refund for your order in the amount of $184.67. this has been processed back to the original payment method and can take up to 5 business days, to fully complete. 
  
  I appreciate your patience and assistance with this process. Have a great day! 
  
  Thank you. 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25 I ordered 8 Roller Shades from Select Blinds. The price was $421.37. We are getting ready to sell our home and wanted to ***lace the shades we currently have. I finally opened the box on 5/25 to hang them, and this is when I discovered they are the wrong size and none of them fix my windows. I incorrectly measured the shade itself instead of the roller which is what should have been given. On 5/26, I contacted Select Blinds via phone. The *** gave me an email and said I needed to send pictures showing the correct measurements of my current shades, which I did the very same day, 5/26. Somebody has reached me via text and another person via email. They both ask for me to send the pictures even though I have 3x now. I send them, and then nobody responds. After a few days of no response, I'll email them, and then the process starts all over. At this point, they have stopped responding which is not okay. I have $400 in shades I cannot use. A have attached a photo of their website saying "Measuring your own windows can be intimidating. But with our FIT Protection, you can order window coverings online with confidence. Our FIT Protection can be purchased..." I also provided a screenshot showing the warranty was included for free and they have a 90 garentee. They need to either ***lace my shades or give me a refund.

  

  Business Response

  Date: 06/20/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your Order#: ********. I was able to review all of the details for your order, as well as the photos you have provided both to our **************** team and on this complaint. In looking at the photos of the shades you provided, all of the shades seem to be either from other orders or different companies. None of the shades from this order, were included in the measurement photos. Additionally, if those are the shades that are needing to be replaced, we do not recommend measuring the shades themselves, but the window frames. Measuring the old shades, when ordering new ones can cause the measurements not to match, due to production and deduction steps taken. 
  
  In regards to the FIT Protection, this is a feature that is offered, however not included in the screenshot you provided is that it is required to be added at the time of purchase. The FIT protection is not something that can be added after the order is completed. Due to that, any changes that would need to be made to your order, would need to be under the 90 Day Remake option. This would allow for the shades to be remade with the requested changes and we would apply the original discounts, plus an extra 10% off of the purchase price of the remakes. If you would like to proceed with the 90 Day Remake option, please reach out to us at ************. 
  
  Thank you. 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 motorized shades w/o remote and 2 motorized shades with 6 channel remotes. I paid the "with remote" premium for both of the shades I ordered with remote. They sent me 4 shades and 1 remote and say I don't get the second remote. What they sent me was what I would get if I had ordered 3 shades w/o remote and 1 shade with remote. And it would have cost less because only 1 blind would have had the "with remote" cost premium. They refuse to send me the second remote. Hours of calling and waiting and waiting and calling, and promises of callback from a supervisor but I never get a call. I am now disputing the credit card transaction. TOTAL NIGHTMARE.

  

  Business Response

  Date: 06/20/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your Order#: ********. I show that per our email conversation, the missing remote for your order was placed on 6/17/25 and shipped out on 6/18/25. The tracking for this remote is **** Tracking #: **********************, which you can reference to follow the shipping process. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day!  
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  - I have now received the missing material.
  
  Regards,
  
  ******* ***
  
   
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14/2025 I placed order number ******** containing four units of Textured Fabric Vertical Blinds. All of them were ordered in Brown Flannel color and included a request for 4” extension brackets, an option offered during the ordering process.
  I received three units on 5/30/2025 and the last one on 6/2/2025. All of them were produced with Nuance Pebble, an off-white color, completely different from what I requested. The 4” extension brackets were not included and some valance finish pieces were missing.
  I contacted customer service describing the issues and the representative requested pictures so he could send them to the manufacturing plant. I provided pictures and detailed description in an email for which I requested and received a reply acknowledging its receipt. The customer service representative said that he would contact the manufacturer and get back to me.
  Since I had not heard back from Select Blinds, yesterday I contacted customer service. The representative said that the manufacturer had not responded and promised to look into it and get back to me within the next 24 hours. Today is 6/11/2025 and the four units of Textured Fabric Vertical Blinds that are unusable due to the wrong color and missing hardware, are sitting on my living room waiting for a solution. I would like Select Blinds to either provide the correct product as ordered in an expedite manner or issue a full refund so I can purchase the window treatments from another company.

  

  Business Response

  Date: 06/16/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********.
  
  I was able to review your order and show that the color Brown Flannel is the same as Nuance Pebble. The reason there is a different name, is due to "Nuance Pebble being the name our production team uses, however the material and color are the same as Brown Flannel. We recommend comparing the shades you received, to the sample that was sent, in May to ensure they are correct. In the event there is in fact a difference, we would need a phot for each affected shade, showing both the sample and one of the vanes, next to each other to show the difference. If you need a new sample sent to you, please let me know. Please also include these photos in a response to this complaint or send them directly to me at [email protected] .
  
  In regards to the missing items from your order, I want to apologize for that and am happy to get those sent to you. Please provide each item that is missing and I can get those ordered and sent to you, as soon as possible. As with the photos, you can include them in a response to this complaint, or send them directly to me at [email protected] .
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/16/2025

  It seems like you missed the phrase in my complaint that CLEARLY states: "All of them were produced with Nuance Pebble, an off-white color, completely different from what I requested." I was not concerned about the color name but rather the COLOR ITSELF. I have opened the four packages containing the louvers, pulled the top one out, separated the fabric from the PVC backing and propped each with a piece of cardboard right next to the sample received from your company. I hope the photo clarifies the DIFFERENCE between the sample and the material I received.
  
  The items I expect from Select Blinds are:
  
  1) Louvers for the four units produced in a color identical to the sample received from Select Blinds and identified as "Brown Flannel".
  2) Replacement fabric strips to cover each of the four valances, produced in the same color as the louvers. A total of 4 strips that should account for the 5" long return pieces requested below.
  3) 4" extension brackets. The ones I received are 3" long. Per installation instructions included with the product the 54" wide vertical blinds require 3 brackets each, while the 72" wide vertical blinds require 5 brackets each, for a total of 16 4" brackets. If the 4" brackets don't have the metal clips attached, I need them with proper fasteners.
  4) Return pieces for the valances measuring 5" long to accommodate the 4" brackets. As the photo shows the ones I received are 4" long. A total of 8 5" long return pieces.
  5) 4 pieces of the corner connector (see photo) used to attach the valance returns.
  6) 2 sets (bags) of 4 corner finish pieces (see photo), that were not included with the vertical blinds ordered for the Suite.
  7) 2 valance return finish pieces (see photo).

  

  Business Response

  Date: 06/20/2025

  Hi ****, 
  
  Thank you for providing that information and those photos. Due to the incorrect color sent and the items needed, we have gone ahead and processed a full remake for the shades on your order. 
  
  The current estimated shipping date for the remakes on your order is 7/2/25 and once they have been shipped, you will receive an email with the tracking information. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day!  
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/26/2025

  In his reply, Brendon, SelectBlinds Brand Ambassador claims
  that the company processed a full remake for the “shades” (vertical blinds
  actually). I logged in to my account at selectblinds.com and, as of this
  morning, there is no indication that a remake is in progress for the four fabric
  vertical blinds. Also, regarding another order placed just a few days later and
  delivered with missing extension brackets and some of the valance finish
  pieces, I filed a warranty claim followed by an email to [email protected].
  As of this morning the warranty claim is still “Pending approval” (see attached
  screenshot) and the email was never answered.
  Select Blinds created an adversarial relation with its
  customers ceasing all communications after an order is placed. As detailed
  above, warranty claims and emails to Brand Ambassador go unanswered. As for
  customer service, I contacted a representative on June 1st regarding
  the issues that prompted me to file this complaint and never heard back from
  them.
  Taking my explanation above and the fact that it has been
  almost a month since I received the order and there is no evidence that a
  resolution is imminent, I am asking for a full refund of the money paid for
  both orders, which were delivered in UNUSABLE state. To me that is the ONLY acceptable
  resolution.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 blinds from Select Blinds in the color Tundra, which is cream/ off white according to their customer service representatives. I spoke with them twice. I received my blinds and they are white. Immediately I called was told to send them a picture of the blinds, receipt and boxes that blinds came out. Did that and the receipt clearly shows I ordered tundra the blinds and boxes shows white. I have been getting the run around for 3 weeks. They will only give me a 10% discount if I reorder. Thats IT!!! That is their only resolution. I will Never do business with them again. FRAUD

  

  Business Response

  Date: 06/11/2025

  Hi ******, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#:10480179 for the 2" Routeless Faux Wood Blinds in the color Tundra.
  
  For this issue, we do need to send you a sample of the blinds, in the color "Tundra", to verify the color received. I have placed this order and it should ship out within the next 1-2 business days and arrive within 2-3 days of that. Once received, please compare it to the blinds you have, to see if the color matches. In the event it does not, we will need photos with the sample next to the blinds, showing this difference. In that photo it is important to make sure the light is the same and that the label on the sample is showing/visible. Please either include those in a response to this complaint or you can email them to me directly at *********************************************************************************************************
  
  Additionally, I do want to advise that the color listed on the box or packaging may differ, as our production team will sometimes have different names internally, than what is shown on the site. That being said, the color is not incorrect, just a difference in names.  
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:06/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 7 custom blinds from Select Blinds, 5 of which were motorized. I received the blinds on 5/15/2025. Four of the motorized blinds worked perfectly but the kitchen window blind would not charge and still does not work. I called Select Blinds and was forced to commute through email and chat as they will not speak to customers on the phone unless they are ordering product. I filed a warranty claim and sent three videos of the blind not working. It is now 06/08/2025, I received an email indicating they are rejecting my claim because they havent heard from me, I completed a customer service survey yesterday evening and left an unsatisfactory customer service review, I believe this is why they rejected the claim. The product did not function from the very first day I received the blind. I will have to order all new blinds from another company to get all blinds in my open floor plan to match, because they were custom *********** attached are of the kitchen window in the up position because the motor will not charge, two other photos are of the working blinds.

  

  Business Response

  Date: 06/11/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ********, as well as the videos and photos you provided. 
  
  After review of the videos you sent in, I have processed a remake for your Classic Roman ****** (30 1/2" x 35") for Room: Kitchen. At this time, the estimated shipping date for this remake is 6/25/25 and once it is ready to ship, you will receive an email with the tracking information. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to ordering I contacted SelectBlinds customer service before placing the orders to ask how to enter the correct size. I was told to enter the exact window opening size and that necessary deductions would be made.Since I had not yet moved in, I relied on the window manufacturer stickers (stating 36x60) believing this would match the guidance I received. Unfortunately, after moving in & physically measuring, I found that my window openings were only 34.5 inches wide, & the blinds received do not fit & cannot be used.After receiving the blinds & discovering the sizing issue, I made multiple, good faith attempts to work w/ SelectBlinds on a solution. I called customer service several times, spent over 20 minutes on hold, used their chat system, & exchanged numerous texts w/ their support team with little to no response. I also offered to pay for their fit guarantee after the fact, which would have cost just $80 total, so the blinds could be remade properly. I was more than willing to pay this fee to resolve the issue, but they refused. I also asked if I could simply receive a return label to send the blinds back for trimming, but that was denied as ******* every turn, I was met w/ no workable solution. Only an offer to completely reorder all of the blinds at a small discount of $4 per blind, which would still leave me paying nearly the same amount again, while the original unusable blinds remain in my ************* is extremely disappointing that they refuse to work w/ a new customer over an $80 fee I offered to pay, after I already spent $612.68 on these 2 orders. This is not in line w/ their advertised 100% satisfaction guaranteed promise or their claims of prioritizing customer satisfaction.I made every reasonable effort to resolve this amicably, & was denied at every step. I am now left with two full orders of unusable blinds and no clear path ********** this point I ask to be provided a full refund of $612.68 for both orders.

  

  Business Response

  Date: 06/11/2025

  Hi *********, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds orders. I was able to review your Orders#: ******** and ******** and the photos you provided. For the issue that you are currently experiencing, we would recommend our 90 Day Remake option. That would allow for the remake of your shades, with the changes you are needing and we would be able to apply the original discounts, plus an extra 10% off. 
  
  As the products you ordered are custom, to the specifications you provided when you placed your order, we are unable to receive them back in a refund or return process. We are more than happy to help and see if there are any additional discounts that can be applied to the 90 Day Remake, if you choose to proceed with that option, as well. To do so, please reach out to us at ************. 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/11/2025

  Thank you for your response, but this still does not resolve the issue. I placed two orders (Order #******** and #********, totaling $612.68) and followed your teams guidance when entering my measurements. I was told to input the exact window opening size and that necessary deductions would be made. Because I had not yet moved into the home, I relied on window stickers and builder info, which indicated 36x60. After moving in, I measured and found the actual opening was only 34.5 inches wide, making the 36-inch blinds unusable.
  
  I reached out through multiple calls, chat attempts, texts, and messages. I clearly explained the situation and even offered to pay the $80 Fit Guarantee after the fact, as well as asked to send the blinds back to be trimmed. Both were denied. The only solution I was given was to reorder all the blinds at nearly full price with just a $4 discount per blind, essentially paying the same amount twice.
  
  Additionally, during a recorded phone call with a representative, I remained calm and open to hearing solutions. However, when I explained that the offer was not workable, the representative spoke over me, refused to let me finish speaking, and stated there was nothing more that could be done. The call ended without a resolution.
  
  I have made every effort to resolve this respectfully and in good faith. SelectBlinds has denied every resolution I proposed, and their final offer is not acceptable. I do not plan to work with this company ever again and this has been a terrible customer service experience. At this time, I remain fervent in my previous request. 
  

  

  Business Response

  Date: 06/19/2025

  Hi *********, 
  
  Thank you for your response. While we do understand that the measurements provided were what was provided by the homebuilder and sticker on the window, they were the incorrect sizes for the window. When providing measurements for any order, we do advise to measure the specific window that the blinds will be used in, as previous window treatments and labels form other products may not accurately represent the size needed. Due to this, we would not be able to process a remake on the blinds at no cost and would advise of the 90 Day Remake option.
  
  Thank you.
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/20/2025

  I respectfully stand by my original request. I understand now that the sticker and builder-provided measurements did not reflect the final opening, but I contacted SelectBlinds before placing the order and was told to enter the exact opening size, and that necessary deductions would be made. I followed this guidance. 
  
  Once I moved in and discovered the blinds did not fit, I made multiple documented attempts to work with the company. I offered to pay the $80 Fit Guarantee after the fact, asked to return the blinds to have them trimmed, and spent over 30 minutes on a phone call where I was not only denied all alternatives, but also spoken over by a representative who would not let me explain. I remained respectful and open to solutions the entire time until she was rude and unhelpful. 
  
  Instead of honoring their advertised 100% satisfaction guaranteed, SelectBlinds offered a minimal $4 discount per blind to reorder all over again, essentially asking me to pay the full price twice. I did just buy my first house, and am a family of five on one income.. like really? 
  
  At this time, I will not be continuing business with this company. I am asking BBB to mark this complaint as unresolved due to the business refusing all reasonable attempts at resolution. It is extremely disappointing that SelectBlinds is refusing to offer any resolution solely because I did not prepay the $80 Fit Guarantee. I offered to pay it after the fact multiple times, but they refused. Instead, they are asking me to pay another $600+ to reorder everything again. That is not how a company committed to 100% satisfaction guaranteed should operate. This approach feels rigid, profit-driven, and not aligned with their stated values of customer care.
  

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2025 M05 25 15:49:51 UTC, Andrealiquidart ************************* wrote:Our order(Order #: ********) was received with too many mounting brackets and not enough handles. Please send two additional handles.The bathroom/north blind creeps up when fully extending the top up and bottom down simultaneously.Please advise, thanks ---------- Forwarded message ---------From: ****** LiquidArt <*************************>Date: Tue, May 27, 2025 at 8:03AM Subject: Re: Select Blinds - Re: missing handles, blind creeping up To: Select Blinds <*************************************************************>The customer service needs to be much better. I'm pretty sure I was very clear what is needed. TWO *********** what do I do with one blind that is moving up when fully extended - in other words; the shade does not stay fully open when fully extended from top to bottom.Thank you ******

  

  Business Response

  Date: 06/11/2025

  Hi JB, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ******** and want to apologize for the missing Cordless Lift Handles, from your order. I have processed a parts order, to have the missing handles sent to you. 
  
  Please allow 2-3 business days for processing and 3-5 business days for shipping. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador