When you choose a BBB Accredited Business or Charity, you’re choosing an organization that backs high values with real action.

Why choose a BBB Accredited Business

Find charities you can trust

Every BBB review is verified. BBB’s vetting process filters out fake reviews and confirms customer interactions with businesses.

Learn how BBB reviews work

You’ll also see how businesses respond to complaints, so you know what to expect if something goes wrong.

The market changes. So do the ways people buy. BBB shares up-to-date articles and newsletters to help you make informed decisions.

Browse consumer articles

Sign up for the SmartBuyer Newsletter

BBB's consumer alerts and Scam Tracker help you check what's real, spot patterns and protect your money and information before you buy.

Go to Scam Tracker

Read BBB news + alerts

BBB's robust online directory provides free information on millions of businesses across North America. We make it simple and fast to learn the info you need about a business before you buy.

Research contact details, years in business, service area, customer feedback, complaint history, BBB rating, accreditation status and more – all in one trusted place.

Find what you need to know

Two of the most helpful insights on a BBB profile are a business’s letter rating and whether it’s BBB Accredited.

Business ratings reflect how a business is likely to treat customers.

BBB Accreditation means the business has committed to BBB's high ethical standards.

More about BBB Accreditation Standards

Looking to hire a contractor or service provider? BBB’s Get a Quote program makes it quick and simple to request free quotes from trusted businesses!

Fill out one quick form and connect with one or more BBB Accredited Businesses. It’s an easy, no-cost way to compare trusted options for your next project.

Get a Quote

Keeping track of things can be hard, but it's simple with a free BBB Consumer Account.

Your free BBB Account gives you a secure way to manage your reviews, track your business interactions, and connect with your area's BBB office, providing access to local trusted resources—all in one place.

Register/Login

If something didn’t go as expected, BBB offers a clear path forward. File a complaint online, and we’ll send it to the business and request a response. It’s free, simple and designed to help you move toward a fair outcome.

Learn more about the complaint process

File a complaint


Note: Complaints must involve a marketplace interaction (see Guidelines)

For vehicle-related issues, Visit BBB Auto Line

Need more than the standard complaint process?

BBB offers free* or low-cost mediation and arbitration: ways to resolve issues without going to court.

Whether it’s guided conversation or a binding decision from a neutral third party, we’re here to help both sides find a fair solution.

Learn more About ADR Services

* Free if the business involved is BBB Accredited. Services vary by location.

BBB does more than gather reviews. We evaluate how businesses advertise, monitor patterns in complaints and check for proper licensing and transparency.

Ad review: We flag misleading claims and work with businesses to fix them.

Complaint patterns: If we see repeated issues, we require the business to explain and resolve them.

Compliance checks: We verify key business details like licensing and background when evaluating for BBB Accreditation.

Revocations: BBB Accredited businesses have pledged to be held accountable to BBB. If they are unresponsive to complaints or ad reviews, or in other ways violate BBB's standards, they risk losing Accreditation.

Your story can guide someone else’s decision. When you submit a complaint or report fraud, it helps your community understand what to expect.

BBB uses this information to publish ongoing updates and an annual overview of marketplace trends at the end of each year. These reports are publicly available and also shared with partner watchdogs and the media.

Have a review, complaint, or fraud experience to report? Share your story

Looking for info about BBB's reporting? Check out the BBB ScamTracker

International programs: From the 'Scam Survivor Toolkit' to our library of articles and studies, BBB Institute for Marketplace Trust helps you know what to do after experiencing fraud.

BBB Marketplace Trust

Local programs: Some BBBs have regional non-profit programs or partnerships that might be able to help you recover from fraud. Click below to find out what opportunities your local BBB offers.

Learn more