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Is It a Complaint, Review or Scam

Consumers who wish to inform BBB about an experience with a business have a few different options. Consumers can file a complaint, submit a review or inform BBB about a scam. But how do you know which one to use? Here are a few helpful tips to know if you should file a complaint, submit a review or inform BBB about a scam.

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File a Complaint

You should file a complaint if you had a marketplace relationship with a business and you are seeking BBB assistance to try to resolve a dispute with that business. The complaint must relate to a marketplace issue.

File a complaint
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Submit a Review

You had a marketplace interaction with a business. You want to share your opinion about that experience, but are not seeking BBB assistance or a resolution from the business.

Submit a Review
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Report a Scam

You should report a scam if you are aware of an offer or outreach which seems potentially illegal or fraudulent, and want to report that information to alert or warn others about suspicious marketplace activity.

Report a Scam