Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vaporizers

Arizer
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.64

Average of 64 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Vero M

    Date: 29/03/2024

    I have to say that I am so impressed by the customer service that Arizer offers. Never, in 30 years in Canada, have I ever had such a good experience. They went above and beyond expectations.
    I love their **** ** and I recommend it highly.

  • ANNE W

    Date: 11/03/2024

    Great vape, and customer service was excellent (a rarity lately).

  • Damon B

    Date: 01/03/2024

    Speedy service, responsive reps. if you're in the market for an herbal vaporizer please give them a look

  • Ken V

    Date: 26/02/2024

    Great product through and through. I’ve been using Arizer products for a while now and they are the best. Their customer service and support teams are as well outstanding. Looking forward to many years with Arizer products.
    Thanks Again

  • Marty D

    Date: 25/01/2024

    I own and have purchased multiple Arizer products and all are excellent and of the utmost quality!
    When service is needed, real human beings provide exemplary customer service.
    I highly recommend Arizer over any other brand!Thank you for providing high quality equipment and the best customer service!

  • JASON J

    Date: 23/01/2024

    I purchased a Solo II one year ago and love it. works like a charm. unfortunately I began to receive an error #8 and the unit powered down and did not heat up. I contacted Arizer support and they were awesome. They had me ship the unit back, honored the warranty and shipped a new unit to me within 3 days. I'm back in business and a happy camper vaping away again.
    Wanted to thank the team for the great support and exceptional customer service. Keep it up.
    A happy Arizer customer.

  • Amir A

    Date: 04/01/2024

    I’ve been a customer for a little over a year and was extremely happy with their devices; unfortunately mine had a power issue and became obsolete. I contacted customer service and within 4 days including shipping there and back to me, my device was replaced and they included a gift. At no point was I met with resistance. Absolutely shocked by how outstanding this interaction was.

  • Debi D

    Date: 20/12/2023

    I am so happy with this company. They have wonderful products that work reliably. They respond immediately when a problem occurs and sent me a new unit when mine could not be fixed. I was never left feeling as though I was ignored and each email was answered promptly. I can not give enough praise. Excellent product and service. Well done Arizer. I am hooked.

  • Miguel B

    Date: 13/12/2023

    They produce shoddy unreliable products, dance around the problem, charge you more to repair, and the products ultimately fail anyway. I tried to trust their promises but time and time again has shown their workmanship is subpar and they refuse to offer service.
    ***** *** **** **** ******** ****** ***** ********** *****

    Arizer

    Date: 19/12/2023

    Thank you for your detailed feedback. We pride ourselves on the quality of our products and the customer service we provide, and we're very sorry to know we have let you down. We apologize for any misunderstanding, and would like to reassure you that we're here to help. We're just waiting for your response to our last email, and we'll send you another follow up now. Thank you in advance for your patience and continued cooperation, hoping to hear back from you soon.

  • Trevor H

    Date: 09/11/2023

    Long time ****** user, first one lasted 3 yrs or so , so bought another lasted less than 2 yrs , tried a third and only lasted a couple months before it overshot temp and started a combustion of the herb. Bought from ***** ******* as a member they said they keep my purchase on file but when warranty was required they told me i need the receipt (no warranty) So i have bought 4 over the past 5 yrs and end up with nothing that works, loved the vaporizer when working ,but 4 with the same issue error 5 ...tried arizer customer service but with out receipt ***  no help for a 4 time buyer. Guess I'm stupid., thinking quality would improve did not want to leave bad review but after 4 tries I am frustrated with this product/company.

    Arizer

    Date: 18/12/2023

    Hi ******, thank you for feedback. We are very sorry that you've experienced these issues and for the frustration caused. We pride ourselves on the quality and reliability of our products and it's very unlucky you've experienced so many issues. The defect rate of our products is much less than 1% so your experience is not typical of most of our customers. Please note that we do not have record of purchases made through third party retailers, but since you had mentioned having trouble hanging onto receipts, we offered that for any future purchases you could provide us your proof of purchase at that time so we would be able to keep record of it for you. We have also explained in past communications with you that dated proof of Purchase is required for Warranty Service, but despite you not having this we still offered to push a Warranty Claim through for you. This Warranty Claim is still open/valid and we do hope you send your device in soon so we can get your device fixed up under limited warranty as quickly as possible for you. Please reach back out to us by email and we'll be happy to help.

Arizer is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.