Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Reviews

Customer Review Ratings

4.64/5 stars

Average of 64 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromMartha B

    Date: 01/08/2025

    5 stars
    The unit I purchased failed after just a couple of weeks of use. I contacted Arizer Customer Service, and they promptly replaced it with the next model up at no extra charge. The whole process was impressively fast. This is my third Arizer unit, and I would recommend them to anyone looking for a high-quality vaporizer
  • Review fromPaul F

    Date: 31/07/2025

    5 stars
    ****** at customer service / Arizer Tech was able to assist me with a warrantee and it went smooth as butter! Thank you so much for the awesome experience and customer care so I can continue to take my Rx properly. * **** * **
  • Review fromAli S

    Date: 17/07/2025

    5 stars
    My solo ii is absolutely great beautiful In Design and fun to have
  • Review fromTwyla H

    Date: 11/07/2025

    5 stars
    Arizer has the best support folks I have ever encountered! I reached out in an email the day after I received my Air SE because I couldn’t slide down the battery panel which was the first step in how to use my device. Within 36 hours I heard back from tech support with genuine concern for my problem. They sent me a video to hopefully help me resolve my issue but to no avail. I sent them back a video of me trying to slide down the panel. They responded with some other suggestions which I tried ** **** ** ** ******** **** ******* *** ********* When nothing seemed to work they sent me a new Air SE and I returned the malfunctioning one. The 2nd one I was able to open the sliding panel on the 2nd try with ease! I was TOTALLY impressed with the support department at Arizer. I would highly recommend this company and even more importantly, I am enjoying my Air SE!
  • Review fromBradley L

    Date: 09/07/2025

    5 stars
    Great products that work the way they should. When there is a problem, they're quick to help and solve the issue efficiently. I will continue to buy Arizer because the price and quality it amazing.
  • Review fromMarby G

    Date: 07/07/2025

    5 stars
    Had a few hiccups on my initial purchase but ******* made it right. Outstanding customer service and quality products. Whats amazing as well, ordered the night before and showed up the next day. I am super impressed and recommend Arizer wholeheartedly!
    Thanks again!
  • Review fromRandall T

    Date: 17/06/2025

    5 stars
    Amazing customer service coupled with an amazing product, what could go wrong? Needed a different carrier for delivery as **** is extremely unreliable where I live (*****) and they provided that no problem. After experiencing it, I may never light herb on fire again!! You can tailor your level of ********** perfectly with the temp controls, lower temp for more controlled relations and crank it up for sleep!! ***** *** **** **** ** ***** ******* Worth every penny!!
  • Review fromShannon H

    Date: 11/06/2025

    5 stars
    First, I am very impressed with the customer service! They got back to me immediately and resolved an issue I was having with my second Arizer vape, Solo II. The first one I got was at least 8 years old and still working. The battery was not holding the charge for as long but other then that, it worked great. It's so nice to vape ****** and to be able to set the temperature. Highly recommend the company and the the Arizer Solo II.
  • Review fromJudy G R.

    Date: 07/05/2025

    5 stars
    Incredible customer service. Very patient with my Solo II problem. Have been with Arizer for eight years, and they have always been prompt and helpful with any issues.
  • Review fromMarc C

    Date: 16/04/2025

    5 stars
    This is a great company.
    In my dealings with their customer service, they were always very responsive and quick. I’ve contacted them regarding support and assistance with the products. Each time, I was happy and impressed.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.