Reviews

Review Details

• Review fromPatrick H

  Date: 10/09/2023

  5 stars
  Customer service was excellent. I had two products fail with the dreaded Error 5. One was still under warranty and the other was not. The item under warranty was replaced at no cost to me and I was offered a significant discount on my next purchase for the item that was no longer covered.
  Arizer does stand behind their products, and being from Kitchener I'm quite happy to support local.
  Quality products and great service.

• Review fromKellen A

  Date: 10/07/2023

  5 stars
  It is rare that I am impressed with a company's customer service, but Arizer has managed to do that. Not only is it the best vaporizer that I've bought but when it stopped working towards the end of the warranty period, they did right and sent me a replacement with zero hassle involved. I really appreciate the way they handled the whole situation. Thanks!

• Review fromShawn A

  Date: 19/06/2023

  2 stars
  I used my Arizer I for seven years without issue. When it finally died I happily bought an Arizer 2. It worked for a little less than 2 years before it wouldn't charge. I changed batteries and cords. It wouldn't charge. So, I bought another. This lasted less than 1.5 years before the same thing happened. My third Arizer 2 has now done the same thing and won't charge. Cable and so forth changes make no difference. error code 2 spells the death of a unit, apparently. That is $1,000 (including taxes) on Arizer in a short period of time (total cost of my last 3). Economically, they are a waste of money. I love the units but their charging issues are simply unsupportable and render an otherwise fine product to be a waste of your time and money.
  

  Arizer

  Date: 12/09/2023

  Thanks for your review, we're very sorry to hear you've experienced these issues. The defect rate of our products is less than 1%, so it's very unlucky and unfortunate you experienced these problems. We do offer limited warranty on our products and encourage you to email our service team directly (*******@******.com) so we can help you get back up and running.

• Review fromJustin H.

  Date: 20/02/2023

  1 star
  ****** Is only form of payment I can pay because I'm from US. The order declined when I tried to attempt to pay via website. Got text from bank did you issue this charge said yes they replied your card will be shut off for 3-5 minutes before its restored. I waited tried to charge it lagged but went through . Normally you get redirected to the website I did not.. I got a receipt from ****** but not Arizer. I reached out to Arizer their sales rep Jessica responded showing the dashboard on the site that the orders declined..I explained all this to her sent her about 20 screenshots between my bank account to ****** Receipt to even the dispute I had to file because she won't just look at their business ****** or email to see my payment confirmation? Back and forth I have just gotten same response when ask to talk with someone else or for her to check Receipt records via ****** or email no response to that. Just the record from their website which failed to redirect or Receipt my order. ????? if someone asks for a supervisor don't ignore or question it
  

  Arizer

  Date: 06/06/2023

  Thank you for your review. We're sorry to hear you had trouble placing an order on our website and that you're unhappy with the level of service you received. Customer satisfaction is extremely important to us and we regret that we let you down. Due to a rare glitch, your ****** payment was received but the order showed as a Failed transaction in our system. Jessica was not immediately able to access our ****** account to confirm this, but at our earliest possible chance the ****** account was reviewed, the transaction was identified, and the payment was refunded according to your refund request submitted through ******. Once again, we sincerely apologize for the inconvenience and frustration.