Reviews

Review Details

• Review fromSheena P

  Date: 23/04/2024

  5 stars
  I have had the pleasure of working with Webware for close to a year now, and I couldn't be happier with the results. From the initial consultation to the on-going process, their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. Abhi is our account manager and we could not be happier with his knowledge and expertise. He is super attentive and great with following up and keeping on top of tasks.
  

  Webware.ai

  Date: 24/04/2024

  Thank you for sharing your feedback, ******! We're glad to hear that you've been pleased with our services and the support provided by our team. Your satisfaction is our priority, and we'll continue working hard to maintain it.

• Review fromGilber S

  Date: 17/04/2024

  5 stars
  I have been working very well with Webware through MJ an amazing program manager for our account. We have had but fantastic experiences when we catch upon what is new and what else we have been missing and not taking advantage of. I wouldn't change a thing at this time.
  

  Webware.ai

  Date: 22/04/2024

  Thanks for sharing your experience, ******! We'll continue ensuring you get the most out of Webware.

• Review fromDeborah S

  Date: 26/03/2024

  5 stars
  Thank you Sasha, for your kind help today, I appreciate it.
  

  Webware.ai

  Date: 01/04/2024

  Thank you so much for your review, *******. We look forward to continuing to deliver a spectacular experience for you and your business.

• Review fromBetty S

  Date: 15/03/2024

  5 stars
  I can't say enough positive things about Webware! They have been such a pleasure to deal with and they have tools available for me to use to make my job easier when it comes to marketing. They took our old website along with some new content I provided and designed our new website which looks clean, fresh, modern and correctly and efficiently tells the public who the company is and what we do. They asked me to review the final design and gave me opportunities to make changes before it launched. Anytime I have a question, their live chat window gives prompt fast and efficient answers along with having a designated account manager, MJ that phones me twice a month to review things, offer suggestions, and answer any new questions that may come up. I can reach out to her or other support people at Webware anytime that suites me and they are fast to respond. I am saving hundreds of dollars in marketing administration costs, with their monthly package fee. Obviously, I am very happy to have found them.
  

  Webware.ai

  Date: 21/03/2024

  Thank you so much for your glowing review, *****! We're thrilled to hear that you've had such a positive experience with Webware. It's fantastic to know that our tools have made your marketing efforts easier and more efficient. We're delighted that you're pleased with your new website design and that it accurately represents your company. MJ and our support team are dedicated to providing top-notch service, and we're glad to hear they've been helpful. We're grateful for the opportunity to work with you and to contribute to your online marketing success!

• Review fromDeanna H

  Date: 09/02/2024

  1 star
  **** ** *** ***** ******** * **** **** ***** **** ** ** **** after 2 years giving them the benefit of the doubt at $1000 for business building expertise, which is often non existent. So first of all when I signed up with them for a one year contract in Canada, they did not tell me that I would be paying in USA dollars. You would assume it would be Canadian dollars considering the company was operating in Ontario. A lot of them need to get some ******* *** communication courses because they do not understand this language very well *** **** ****** * **** *********** **** ********** ***** ******* **** ***** there were many many things that went wrong in this business including spelling my name wrong in newsletters and on my website which they saw on numerous correspondence . I already had a website which they said they would polish it up and make it look more professional so I would be on the first page of ******. They transferred some things on my website but not the most important which was my contacts. So nobody knew how to find me. They offered me in their package free calendly to book appts but, I decided to upgrade to the paid version of it because of its benefits, but they didn’t know how to transfer that so they got their robots to send me messages on a regular basis by the way. A lot of artificial intelligence and robots run this company and the people that run it are often just ** *********** as some of the robots. They lack compassion for their customers who have spent a lot of time, trying to build a business and trust they are the professionals. ***They locked me into a contract with advertising the last three months of being with them and will not give me back a penny for all the mistakes that resulted in people not being able to contact or interact with me. The purpose of a website is recognition and communication with people on the worldwide web so that they can connect with you. *** **** ** *** ***** **** *****  *** ***** ******* ********
  

  Webware.ai

  Date: 27/02/2024

  Thank you for sharing your feedback with us, ******. We sincerely apologize for any confusion regarding the currency in which our services are billed. We understand how important clear communication is, and we will take your feedback into account to improve in this aspect.
  
  Regarding the issues you've experienced with your website and communications, we truly regret any inconvenience caused. It's our priority to ensure our clients' online presence reflects their professionalism and vision accurately. We'll work diligently to rectify any errors and ensure your website is fully functional and optimized to meet your needs.
  
  We value your continued trust in our services, and we are committed to making things right for you. Please don't hesitate to reach out to discuss how we can further improve your experience and address any outstanding concerns.
  
  Thank you for your ongoing partnership and for giving us the opportunity to serve you better.

• Review fromKaram A

  Date: 05/02/2024

  1 star
  They don’t fulfill on your tasks and never complete tasks on time as they ar mentioned in contract as strict deadlines. It’s been 5 months with Webware and still no progress. **** ******** ** **** * **** ******* *** ****** *** **** *** **** *** 
  

  Webware.ai

  Date: 01/03/2024

  Hello *****,
  We understand your frustration and apologize for any inconvenience caused. We take our commitments seriously and strive to meet all client expectations. However, it seems there has been a miscommunication regarding the completion of tasks and adherence to deadlines.
  Upon reviewing our records, we can confirm that all tasks outlined in the contract were addressed in a timely manner, and notifications were sent to keep you informed of the progress. We regret any misunderstanding that may have occurred.
  Regarding the concerns about progress and service quality, we always aim to deliver the highest standards of service to our clients. However, we acknowledge that sometimes expectations may differ, and we are committed to resolving any issues promptly and effectively.
  In light of your dissatisfaction and to demonstrate our commitment to customer satisfaction, we have closed your account as per your request. Additionally, we have forgone the Early Termination Fee as a goodwill gesture.
  We value your feedback and will use it to improve our services in the future. Should you have any further concerns or require assistance, please do not hesitate to contact us at *******@*******.io.
  Thank you for your understanding.

• Review fromChristopher B

  Date: 02/02/2024

  1 star
  I found this company’s ad on ****** and thought they could help me creating a new website. They have collected $399 for the past 4 months and haven’t started my website. I have reached out by phone a handful of times since I was stuck on some questions because their system to gather information about your business is web based. I even sent in a website inquiry asking for a manager last week marking it Urgent. I haven’t been able to speak to someone regarding my dissatisfaction *** **** ****** * ******** ****** ****** ** *** ** * ***** *** * ******** **** *** ***** ** *** ********** *** *** ***** ***** ****** ** ***** ***** *** ***** ********* *** ** ******* Since they haven’t started anything regarding my website and are difficult to reach, I am 100% done with this company.!!! ***** ** ** *** **** *** ******* **** *************  I want my money back so I can move on!
  

  Webware.ai

  Date: 04/03/2024

  Thank you for sharing your feedback with us. We apologize for any frustration or inconvenience you have experienced with our services. We understand your disappointment with the lack of progress on your website and the challenges you have faced in reaching someone for assistance. We take your concerns seriously and are committed to addressing them promptly. We want to assure you that we are actively working to resolve this issue and provide you with the assistance you need. One of our account managers has been tasked with prioritizing your case and will be reaching out to you shortly to address your concerns and provide assistance with completing your website. We appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us at *******@*******.io.

• Review fromA. G.

  Date: 08/01/2024

  1 star
  ***** ******* ** ********* ***** ************ ********* ***** *********** *********
  I saw a sponsored ad on ********* which stated:
  "Does your website feel dead? Does it even show up on the first page of ******? Did you even get a new client on your website this month? The answer is no. Then you have an overpriced business card that I can turn into a money making machine. I've helped over 5,000 businesses increase revenue simply by improving their digital presence. Our team of experts in website design, SEO, and content creation are going to make your phone ring. I get it. I've been burned by some of those overpriced talkers that try and sell me the things and if you don't believe my words, book a call and I'll show you the proof. I've been running a business for over 8 years with over 3,500 active business owners as clients and we deliver on our promises. Click the link below and bring back your website from the dead."
  I booked a meeting and enrolled in their program with the max package. based on the conversation I had with the sales person , I felt confident that I would see positive results and I would be getting a return on my monthly investment of $1000. the sales person told me that I would not have to place any ads with ****** or ******** to get clients. to date no clients, my phone is not ringing. looks like I have an over priced business card *** ******* **** **** **** ******** I've addressed my displeasure with my assigned account manager and He stated that webware.i.o. is not a lead generating company and I would have to rearrange my package to do some social media ads to generate clients. this is not what I signed up for or was promised.
  your sales people should be upfront with prospective clients.
  ********** I'm waiting for you to deliver on your promises as stated in your ad.
  if your can't deliver on your promises, release me from your ********* early termination ****** and I will be on my way to find a company that delivers on their promises.
  

  Webware.ai

  Date: 28/02/2024

  Hello *****, we sincerely apologize for the dissatisfaction you have experienced with our services and the discrepancy between the promises made in our advertisement and your actual experience. We understand the frustration and disappointment you must feel, especially after investing in our max package with the expectation of positive results. It is never our intention to mislead or disappoint our clients, and we regret any confusion or misunderstanding that may have occurred during the sales process. We take your feedback seriously and are committed to addressing your concerns promptly. Our team is reviewing the details of your case and will work to find a solution that meets your needs.
  In the meantime, we have scheduled a follow-up call with you to discuss your concerns further and explore options for resolving this issue. We appreciate your patience and understanding as we work to address this matter. If there are specific aspects of our service or promises made in our advertisement that you would like us to focus on during our follow-up call, please let us know. Your feedback is important to us, and we want to ensure that we address all of your concerns.

  A. G.

  Date: 08/03/2024

  please refund me for the ineffective over priced website that does not show up on ****** as promised. please refund all monies paid into the max package. in 5 months you have not provided me with any evidence that you know how to make a clients phone ring or how to increase their revenue. I've seen several reviews after the fact; that suggest that my experience with your company is not unique.
  based on my findings your company appears ** ** ** ****** ** *** ********* ********** **** false or ********** representations.
  ******* ** *** ********* *********** ** ** ******* *** *** ** **** ********** ***** ** ********** *************** ** ******* * ******** ******* ** ******** ********* * ************** ** ********** ** *** ******* ********** ** ******* ***** ******* ** **** * ********** ****** ** ******* **** ****** ** ***** * ******* ** ******** * **************** ****** ** *** ********* ********* ********* ****** *** ******** *************** ****** ***** ****** ***** ********* *********** ******* *** ************* ***** ***** *******

• Review fromCindy Turcios

  Date: 22/11/2023

  1 star
  These people took my money sep 18th ,23 & still haven’t done a thing for my business ! I’m working on getting my money back ! ** *** **** **** **** **** ** * **** **** ** ******* ** ** ********* **** ***** ****** *** * ***** **** *
  

  Webware.ai

  Date: 06/12/2023

  Hello *****, we apologize for any inconvenience you've experienced. At Webware, we are committed to providing a positive and memorable experience for all our customers. However, we understand our customer success team has been actively engaged with you to address and resolve the concerns you've raised. If there are specific aspects you'd like us to focus on or if you have any further feedback, please feel free to share them at *******@*******.io. We appreciate your patience and the opportunity to work towards a satisfactory resolution.

  Cindy Turcios

  Date: 07/12/2023

  I don’t trust this company so I would kindly need my money back , that is all !

• Review fromHunter S

  Date: 14/11/2023

  1 star
  The salesman sold me on a website that he promised will be done in a month or two, without me having to pay more than the initial payment of 1000-2000$ CDN. I made the payment, completed the steps (input) for the site but the site was not completed and did not show up on the first page of google as promised.
  I am extremely unhappy with the false promises made by the sales guy and how much money I spent to have nothing done.
  I want my money back please.
  Regards,
  ******
  

  Webware.ai

  Date: 27/11/2023

  We sincerely apologize that our service did not meet your expectations. Upon reviewing your project timeline, we identified that the delays were, unfortunately, impacted by unavailability on your end. 
  
  At Webware, we uphold a transparent process, ensuring that we only proceed with building a website when we have explicit consent from our clients. In your case, the project faced further delays after completing the initial steps, as we awaited your approval for the domain details. 
  
  We understand the frustration this may have caused, and we genuinely value your feedback. We are committed to improving our communication and processes to provide a smoother experience for our clients. Please feel free to reach out to our support team at *******@*******.io to discuss your concerns further. We are here to address any outstanding issues and work towards a resolution.