Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of this transaction was November 14, 2024. It took nearly a month for this company to schedule a meeting, and then when I tried to reschedule, the account manager never responded to any of my questions about setting a date. I then reached out to Chris, telling him that I wanted to cancel this service because it was not the service that was described in the sales call. To date, this company has not provided any service and has not attempted to understand my business, getting basic information about the business incorrect. I have repeatedly asked for a refund for nearly a month. I am not interested in their services and simply would like to have my money refunded since they have not performed any work. Every time that I ask to cancel, Chris attempts to delay to conversation and attempts to convince me not to cancel. I am simply asking that the company refund money and part ways.

  

  Business Response

  Date: 19/03/2025

  Thank you for reaching out and sharing your concerns. We truly appreciate your feedback and understand that this experience has not met your expectations. Our goal is always to provide the best possible service, and we regret that we were unable to align with your needs.
  We would like to clarify that our team followed the agreed process and contract terms, including scheduling meetings and attempting to move forward with the service. Unfortunately, there were missed calls and delays in communication, which contributed to the current situation. Despite this, we remained committed to delivering value and even offered a credit to get things back on track.
  While we understand your request for a refund, we must adhere to the terms of our agreement. Our team was fully prepared to execute the service as promised, and we have made multiple efforts to re-engage. That said, we respect your decision to discontinue and want to ensure a smooth closure.
  If you would like to revisit any part of our service or require further clarification, we are more than happy to assist.

  Customer Answer

  Date: 19/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  This is a skillfully crafted response but they dropped the ball numerous times, failing to follow up, actively work on project. After over 6 months I have had enough and simply want my money back. Every time I’ve asked to cancel or get my money back they have an excuse or try to reengage so they can say they were doing work. In this case I fell through the cracks and they failed to listen or identify what I told them early on in the relationship and that our objectives are not aligned and the sales pitch was completely different that the services presented and consistent attempts to up sell. I just want to part ways and get refunded what I paid and be done with this situation. The company told me they understood my business but the people working on my request had no idea how my business worked.

  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested in Webware.ai almost a year ago, hoping for a solution that would enhance our online presence. Unfortunately, the experience has been a series of disappointments. After numerous delays getting my site launched, and repeated follow-ups from me to my previous account manager, the site finally went live. There was zero communication explaining the delay—just an excuse about some system setting that wasn’t “turned on,” preventing them from seeing my inquiries.
  
  Eventually, my frustration boiled over, and a negative ****** review caught their attention. They scheduled a call with me, where I received many apologies but no refund. Instead, they offered six months of free service as a consolation. Reluctantly, I accepted.
  
  However, the “free services” turned out to be more smoke and mirrors. Not a single new social media post was created or published by their team(last post was September 12th). No new blogs were written or posted. I flagged the lack of blog updates in November (nothing since August!) and received yet another apology along with a promise to upgrade me to their “max” package.
  
  For a fleeting moment, I felt hopeful. I received notifications about blog topics ready for my approval. But none of the topics remotely aligned with my business or website content. So, I rolled up my sleeves, sent them relevant topics, and approved the blogs they wrote. And then…radio silence. It’s been two weeks, and nothing has been posted.
  
  To add insult to injury, I missed a call with their team earlier this week. Within five minutes, I emailed back asking to reschedule. It’s now been two days, and—you guessed it—no response.
  
  I’ve asked them again for just the service fees to be refunded - $2500 plus GST, they did actually deliver the website, so I’ve told them to keep the money paid for it.
  ***** ******

  Customer Answer

  Date: 14/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they actually turned off my service.  They did not do anything they were supposed to do in the timelines promised, without me having to chase them to get it done.  

  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 14/01/2025

  Dear *****,
  Thank you for your message and for taking the time to provide detailed feedback on your experience with Webware.ai. We understand your frustrations and are sorry to hear that our services have not met your expectations in some areas. Client satisfaction is something we take very seriously, and your feedback will help us improve.
  Upon reviewing your account and our contractual obligations, we want to reaffirm that we have delivered the services as agreed in your contract. 
  Regarding your request for a refund, we must respectfully decline. As per the terms of our agreement, and considering that the core deliverables and additional services have been provided, we have fulfilled our commitments. 

  Customer Answer

  Date: 15/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: if you actually read my full complaint, Webware delivered the website - for which I am NOT asking for a refund. (even though it took them FAR longer to build it out than what they committed to.  I had to escalate my concern with the lack of communication to the CEO in a private message on LinkedIn) What they did not deliver was the other things, blogs, social, etc. UNTIL I followed up multiple times (just ask my business development manager how many times I had to follow up to get things done) And that is the refund I am requesting - $2500. 

  I will not withdrawal this BBB complaint or change my ****** review, as it is true, regardless of what Webware claims - it appears we are at a standstill. 

  This is not about the money - $2500 is not a lot of money for me, it's about the principal of Webware not living up to commitments on their end.

  I would also like to point out, that there are many other stories similar to mine on ****** and ********. 

  If Webware chooses to operate in this manner, then that is on them.  Obviously a company without conscience.  

  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, Hope this email finds you well!
  
  I'd like to file a complaint about the webware.io they had created our website and was supposed to enhance it so we may be able to use it as our reference and marketing tool, however we haven't seen any changes or work done other than the creation itself.
  They had billed me in advance and were supposed to have their work done within like 2 weeks as we have discussed. Lastly, we are not able to access the website either or log in as an admin seems like they're just the one who's controlling everything from it.
  We have compiled a list of issues to prove the lack of help and the lack of noticeable changes that we have listed below.
  Lack of continuity with designers and managers, we have spoken to several ones, making appointments and following up with no changes or advancement done.
  Lack of changes to the page itself, e.g., no articles written (like it was just created and that's it).
  Lack of changes to the to-do list to fix in the webpage, testimonials, articles, design, pictures, SEO (search engine optimization) - wasn't optimised at all!.
  Lack of response from given managers to follow up (we had sent several email/s asking for an update etc.)
  Personnel didn't show up at meetings
  We had sent them an email to stop our business with them and if you could help us with this complaint that we should be refunded fairly.
  I will be waiting for your response.
  
  Thank you and have a great day!

  

  Business Response

  Date: 23/10/2024

  We are happy to report that we are working closely with our client and are resolving this issue. Management got involved ensuring to help right away.

  Customer Answer

  Date: 28/11/2024

   We had been billed from Jun-Oct $1048.95 monthly. - This is in reference to the complaint #******** that was closed but was not resolved at all. - They were supposed to enhance it so we may be able to use it as our reference and marketing tool, however we haven't seen any changes or work done other than the creation itself. - When we filed a complaint to BBB they had communicated to us and have done something and that was it again. - We felt like we are being left hanging and no resolution at all like a loop and they kept on billing us.

  

  Business Response

  Date: 14/01/2025

  Hi *****,
  We are currently working to resolve all issues mentioned and ensure your are satisfied with our services.
  As discussed we have offered the 4 months credit and a website revamp. 
  Have a great day,
  Webware Team

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was done online. I paid 523.95 per month, 4th of each month
  I cancelled the service early Nov,2023 sent email 3 times
  Cancelled my credit card they were taking payments from
  Got a new Credit Card issued and Webware still took a payment Dec 4,2023 on my new card that I did not authorize payment
  I will be calling *** this morning to stop Dec 4,2023 Debit
  I have not heard from Webware io throughout this process

  

  Business Response

  Date: 07/12/2023

  Hi *****, we appreciate your feedback and understand your concerns regarding the cancellation of our services. Our records indicate that you entered into a 12-month agreement with Webware.io, commencing in August.We apologize if there was any confusion surrounding the cancellation process and the subsequent payment issue in December. Our team is actively investigating this matter to ensure a prompt resolution. We want to assure you that we take your concerns seriously.

  It's important to note that we observed a positive trend in your website's user engagement, indicating the impact of our services. We value your partnership and are committed to addressing any issues you've encountered.Regarding the SEO results, our team explained the standard timeline during a conversation on October 24th. SEO efforts typically require a minimum of 90 days to manifest visible results on the front page. We appreciate your understanding of this process.

  We take pride in delivering effective solutions and exceptional service to our clients. Our team will be reaching out to you directly to discuss and resolve the specific issues raised in your review.Thank you for your patience as we work towards a resolution. We remain committed to providing you with the best service possible.

  
  

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30/2023, I purchased a website package from this business, which I was pressured into buying, then immediately decided against it, due to the price. Since that time, I have contacted the business numerous times for my refund and still have not received it. They keep telling me they will contact me and forward it to the appropriate department.

  

  Business Response

  Date: 15/11/2023

  We are writing to confirm the resolution of the customer complaint ID ********* Upon reviewing the concerns raised by the customer, ******, our Customer Success Team promptly addressed the issue. We spoke with ****** and assured her that her account is canceled, and a refund will be processed by the end of this week. We explained that the refund process typically takes 5 - 10 business days, and she will receive an email notification confirming the refund receipt. 
  
  To provide additional assurance, we sent ****** an email detailing the resolution and the expected timeline for the refund. 
  
  We appreciate ******'s patience, and we are committed to ensuring our customers' satisfaction. ****** has informed us that she will update BBB to confirm that the issue has been resolved to her satisfaction.

  Customer Answer

  Date: 15/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:20/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: December 1 2022
  
  Amount paid to the business to date: $1,126.61 + $562.74 + 281.37 (April 7th)
  
  The business committed to provide:
  
  A professional website within 45 days (subject to customer's response time to provide content, reviews, and approvals). SEO and digital marketing services following the creation of the website. Guaranteed to be listed on the first page of ****** within 90 days.
  
  The dispute brought forward:
  
  A full refund of $1,407.98 for all services not delivered to me as promised.
  After 4 months from the date of transaction, the website was still not completed within the 45 days as advertised by the company, even though I completed all of their requests for content and reviews within a reasonable amount of time. The company has also charged my credit card a total of $845.19 for digital marketing services not rendered. Furthermore, the company account manager (******* ***********) agreed over the phone (April 11th 2023, 1:33pm) to provide me with a full refund but has not provided me with details to confirm when the refund will be issued. The company has been ignoring my attempts to make contact (April 12th and April 15th) to discuss the refund.
  
  The business's attempt to resolve the dispute:
  
  When I initially expressed my concern regarding the quality of the website and the timeline that was agreed in the contract, the company attempted to resolve the problem by issuing a refund of $562.74 on March 24th for the digital marketing services charged to my credit card but not rendered. The company tried to rectify my concerns regarding the quality of the website and the timeline but ultimately they acknowledged they did not have the technical experience and resources to deliver the advertised final product. The company account manager stated they would refund me completely but did not provide a written confirmation or timeline. The company's billing department and the account manager have been ignoring my attempts to contact them.

  Customer Answer

  Date: 02/05/2023

  This is just to advise that I received a response from the company (Webware IO) and they have resolved my complaint by reimbursing my deposit.
  
  Please let me know if I need to do anything further to close this ticket.
  
  Thank you,
  **** *****

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business several times, by email and by phone. I have closed my business and I asked them to close/terminate everything. They have been charging me since then. I have called them several times and they just asked me to send an email to their support. I have sent several emails to their support but they have been charging me every month.

  

  Business Response

  Date: 19/09/2023

  Majestic Cleaning:
  
  The customer signed in November 2019. Downgraded in May 2020 to $29 Hosting. Requested to cancel in May 2023 and we terminated in the same month. 
  
  
  

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my 6 month contract with Webware and notified them via email that I am not looking to renew the contract in December. They have been unable to render services as of December 2nd as we revoked all access. They have continued to charge the account without permission. They acknowledged the cancellation email via email several times.

  

  Business Response

  Date: 06/03/2023

  To provide the best support, we recently connected with the customer, and he indicated that his colleague would manage his account. To ensure a swift resolution for any future issues with the account, we sent an email containing a meeting link so that our success manager may provide the next steps and help cancel it if necessary. We kindly request the customer to click on this link promptly to set up their appointment and look forward to achieving successful closure of the matter together soon.

  Customer Answer

  Date: 06/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I already had the meeting with them on September 15th. There have been several email exchanges that confirm that I already cancelled and that I completed my contract. I do not wish to speak with them further via phone. All communication is to be completed via email since they have proven to be insincere via  phone
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 19/09/2023

  ***** ******** ************* ******* ******

  The customer has paid the upfront and 6 MRRs in total out of which 2 were returned to the customer through dispute. The customer was given September and October as credit. 50% Discount in November. I found a request in December to cancel and the retention team tried to get in touch after that.The account was churned in March 2023.

  
  

  
  

  Customer Answer

  Date: 22/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their response admits that I canceled in December and they were trying to reach me as well as my account was deactivated so they were unable to do any work although they continued to charge me.
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:20/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issues are beyond the subscription at this point. I appreciate the fact that Webware was able to create my website.
  But my website that has been live for 6 months and had 0 sales is clearly not performing optimally, So I would like some of the money back.
  - My ********* account hasn't been touched
  - I keep agreeing on blogs that are not posted on the website.
  I want to ask for all my website information written, or recorded, as I am not a tech person plus a refund of some sort of the amount I paid. My subscription was 6 months that I paid, and $50 monthly after that. I am not paying anything beyond that point.

  

  Business Response

  Date: 22/01/2023

  Hi, ******. We're sorry that you were not happy with your experience with Webware. A representative from our Customer Success Team will be reaching out shortly to work towards resolving the challenges.

  
  

• Initial Complaint

  Date:19/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webware from the very beginning used very ***** *** tactics to reel me in. They also provided me with a really bad website, in which they tried to fix, but was still very bad at the end. I was never provided with real customers, and the only customer I got with them ended up being a ******** I initially paid into them starting with $1497 in August of 2022, and then a following $449 from September to December. I am requesting a refund totaling $3,293 dollars. I am requesting because they did not deliver on their promise, they did not help me bring in new customers at all, and their service led me to almost getting ******* pretty significantly. **** **** *** ***** ** ********* *** ******* *** they need to do the right thing by the people **** ** *****.

  

  Business Response

  Date: 20/01/2023

  ****** Thank you for your review of our services. We're sorry that you were not happy with the work we did for you and that our templates didn't meet your standards. We always try to create a website that represents our customer's brand in the best way possible, within the bounds of the template they choose.
  
  Our policy is always to speak with our clients directly in order to better understand the situation and plan out efficient next steps. Unfortunately, we were unable to reach out successfully on multiple occasions since you failed to respond to our emails or answer our calls. Additionally, recently we tried again but could not connect with you.
  
  We would appreciate the chance to discuss your experience further and see if there is anything we can do to improve things moving forward. That's why we have emailed you a link so that you can book a meeting with us.

  Customer Answer

  Date: 01/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We've tried to resolve things in the past, and it did not work.  I landed zero clients, and your sales person promised that clients would be flowing in quickly.  I'm going to reiterate the ONLY client I received tried to **** me out of thousands of dollars.  Your services are too expensive for how poor the work is, I cannot afford to be with you guys, and I can't afford my business to continue to be hurt by your poor services.  All I want is to receive a refund, and go our separate ways.  I do not wish to continue with you.  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 08/02/2023

  ****** we understand that your experience with Webware may not have been up to the standards you expect. To ensure that all of our customers receive top-notch service and any possible issues are addressed promptly, it is essential for us to be able to reach out in a timely manner. Unfortunately, on several occasions when we attempted to contact you via emails or phone calls, there was no response from your end which prevented further action from being taken quickly and efficiently.
  
  

  We do want to help resolve those matters as swiftly as possible, so please email us at *******@*******.io, where one of our representatives will discuss this situation in more detail with you directly!

  Customer Answer

  Date: 14/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The only way I'm getting on a phone call with your team is if and when you are sending the refund check.  

  
  
  
  Sincerely,
  
  
  
  ***** *****