Reviews

Review Details

• Review fromNicole H

  Date: 06/05/2023

  1 star
  My husband and I are deeply dissatisfied with the service we have received, or lack thereof, from Landmark. We will never use this company again for any home updates, *** ** **** ***** ********* *****
  We have been waiting for 6 months for Landmark to come make repairs to an exterior door we purchased through them, and we continue to wait. It is under warranty, and we also paid the deductible for the services, and have been given the run around for a half a year, while our door continues to get worse and worse. It has gotten to the point where it is now sealed off to keep pests and weather elements out, and it is unusable for my family.
  We find their office staff to be unorganized *** **************. The detailed intentional report and pictures of the door damage they asked for were not given to the service person that first came out to assess the repair, and he essentially came in "blind" and had no idea what the repair would require. It would have been a simple fix and would have saved so much time, money for their own company, and headache if the service person could have been given the report and photos and came prepared. *** ****** ***** **** ********* **** ********* *** ******* ****** *** ******* Now we wait and wait for the service worker to return with the required new part while our door continues to worsen.
  Trying to communicate with this company is frustrating. It's a message system, and you can expect emails and phone messages to go completely unanswered or a long delay in response.
  We were also told that there is only one service worker for all of Ontario, which is why we wait. The absurdity of this is astounding.
  My husband and I are extremely patient, understanding and reasonable people. But this has been the worst service of our 20 years as home owners.

  Landmark Home Solutions

  Date: 11/08/2023

  Good Morning,
  Our most sincere apologies in relation to any and all delays with your service, We will immediatley look in to this and ensure you get the required help.
  While this may have taken longer then desired, we are committed to standing behind our warranty and all our customers.
  Sincerley,
  Landmark

• Review fromWayne S

  Date: 01/11/2022

  1 star
  I am so discussed with this company. I had 2 doors installed almost $10.000.00 lifetime warranty and Canadian made, ****. My front door was installed hinged on the wrong side to how the door should open and my window lite was not the design I chose. This was for my front door. It has been over a year and a half of constant phone calls and empty promises when I finally get.to speak to a customer service employee which are many. They do not answer phones, when message is left and you never can speak to or find a manager to complain. * ***** *** ********* **** ******* ** ** ***. I will now be contacting the Better Business Bureau. This is so much money wasted. I’m paying my bill each month now what about Landmark’s duty to me, the customer for their part of my contract? And which they refuse to correct, their mistake, too many excuses………******* * ***** *******. Napanee, On

  Landmark Home Solutions

  Date: 30/01/2023

  Mr.& Mrs. *******,
  I have read through the notes/history associated with your account and you have every right to be upset with us.
  As your project manager relayed to you in early December, we have committed to reordering everything for you however, due to the style chosen the timeline is longer then normal as it is custom. Please know however that we are expediting things as quickly as we can. Additionally, when we call to schedule your install, we will further increase your discount.
  While we always strive for excellence here at Landmark, but occasionally errors due happen. We never hide nor run from them and are 100% committed to always making things right.
  We appreciate your patience greatly as you are a highly valued customer.
  Landmark

• Review fromMarg G

  Date: 06/10/2022

  1 star
  This company does everything in it's power to negate their warranty integrity. Windows were purchased in 2015. They were missing drainage tabs, and now the hand pulls have come off rendering them extremely difficult and dangerous to open/close. Although Landmark originally agreed to service the windows, they have now recanted claiming that I have failed to produce the "warranty" despite the fact that "Lifetime Warranty" is hand written by their agent right on the receipt. First, it was a delay due to shipping schedules for parts, then they questioned proof of purchase despite receipts, and now they refuse to correspond further with me.
  For reasons unknown, Landmark originally agreed to service 2 of a total of 6 windows, but now that I have provided the receipt for all 6 windows, they are refusing to service ANY of the windows pursuant to the warranty written on the receipt. They claim that I have failed to provide the warranty document, but I'm beginning to wonder if they ever gave me one considering that the "Lifetime Warranty" is hand written on my receipt.
  Instead, Landmark has offered to service the windows under their CURRENT WARRANTY, which would result in significant cost to me (such as labour and mileage). I've pursued this matter in good faith now for 3 years, but the company keeps sending service technicians who aren't equipped to resolve the problems, telling me that this is a "courtesy", and flip-flopping on their original commitment.
  In my opinion, their office staff have been **************, demeaning, critical *** ****** ****.
  Today I requested a copy of the warranty document that they claim I am missing so that I know what I am looking for, IF it exists. I've had to cull through my deceased father's estate settlement papers in an effort to produce something that I'm not even sure we received. I thought a visual might help, but Landmark has not responded.
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