Reviews

Review Details

• Review fromBenjamin V

  Date: 24/08/2025

  1 star
  **** *** *** ******* ****** these people don’t return calls or emails. My ******* ******** door has been broken for over a year and recently they weren't even able to use their front door. No one has returned calls or emails about this place. ****** ** *** *** **** ******** **** *** ********* ******** ****** *** ** ******

• Review fromStephanie M

  Date: 23/07/2025

  1 star
  **** ******* ** ********* They don't return calls, the don't fix issues, they ignore emails.
  The installation of 21 windows and a front entry steel door was completed Feb 2021 and the bathroom window was the wrong size, the front door sweep was ripped within the year and now I have a pressure crack in my attic window. They haven't fixed the bathroom window at the time of writing this email 2025) nor the sweep, not have returned calls for the attic window either. A waste of $22000!! **** **** ******** ****

• Review fromBridget G

  Date: 14/07/2025

  1 star
  This company is a complete SCAM! No phone call is answered, no emails answered, we even drove to their 'location' in Stoney Creek to only see an EMPTY location. Had a technician out here in Feb/March to look at my brand new window I had installed in 2022. The window is coming out of the frames, letting condensation build up. I spent over $20,000 on brand new windows and doors and not getting a single reply from this company! **** ****** ** ************ *** ***** ** **** ****** I will be filing a judgement in September.

• Review fromAmy C

  Date: 27/06/2025

  1 star
  New windows and doors in 2021 and still trying to get issues fixed. Multiple contractors to my house and get a different answer every time. Last contractor was here March of 2025 and has yet to return to fix my front door. ** *** ******** ******** **** **** ********

• Review fromJohn M

  Date: 09/06/2025

  1 star
  zero customer support. spent thousands of dollars on windows and can't get anyone to response to issues with broken seals. Tech was out and measured glass Feb 14 2025 and still nothing in way of follow up.

• Review fromBea L

  Date: 29/05/2025

  1 star
  When we had our windows and doors installed in 2023, we were told our windows were under warranty. One of the bedroom windows started cracking all on its own. I contacted the company and was told the glass was not under warranty! But set a date for a technician to come to repair it even if I have to pay, but he was a no-show. Now Landmark will not return our calls. We have reached out several times by phone and had sent in the service request forms and pictures. They have still have not responded. I WOULD NOT RECOMMEND THIS COMPANY!

• Review fromDavid C

  Date: 21/05/2025

  1 star
  When we had our windows installed, we were told our windows were under warranty. Now that one needs to be fixed Landmark will not return our calls. We have reached out several times by phone and even filled out the service request form online. They have still have not responded. We are not impressed.

• Review fromBrian H

  Date: 08/05/2025

  3 stars
  Made a warranty claim for a broken seal on a double hung window in December 2024. A ticket was approved but a technician was needed to size the window. Due to my availability, Landmark made the appointment for April 14, 2025 between the hours of 9 and 11 am to size the window. At 3 pm of the same day and no arrival of technician, I called **** ***** (my contact at Landmark). She apologized of the situation, as she said both vehicles for the technicians were in for mechanical repairs? She then over the phone ordered the replacement window panel based on common size of these windows that had previously been replaced. All of this was on file. On the week of Monday May 5 20th, I attempted to contact Landmark by email and phone numerous times (10) to get an update on the replacement window pane. No response at all. The phone message at Landmark has changed and you can not contact any department, only to leave a message. I am disappointed at this particular customer service. ******* *** ********* ** **** ***** ***** ******* ******** *******

• Review fromANDREW D

  Date: 05/05/2025

  1 star
  We purchased windows and doors from Landmark Home Solutions in 2022, ******** ***** promise of a lifetime warranty. In fall 2024, we submitted a warranty claim for a window with a broken seal. A representative came out in March 2025 to take measurements for replacement glass—and since then, complete silence. We’ve called more than 10 times, left multiple voicemails, and sent over 10 emails. Not once have we received a response. Not even a courtesy call to say they’re working on it. Their lack of communication is ****** unprofessional—**** ******** *************. At this point, I can’t even comment on their customer service—because that would require them to actually provide some. We’ve been completely ghosted, and the ***** ** neglect we’re experiencing ****** ******* *** *****. We deeply regret ever choosing Landmark. When a company takes your money, promises “lifetime support,” and then disappears, it’s not just disappointing***** ********* This experience has been frustrating, disheartening, *** ******** **********.

• Review fromBrandy H

  Date: 04/02/2025

  1 star
  Extremely aggressive calling. Back to back after being hung up on and still after being told not to call back. And then even arguing when I said * *** ***** ********* Stop calling!!

  Landmark Home Solutions

  Date: 13/02/2025

  Good Morning.
  Our most sincere apologies as you should have been added to our no call list immediately upon request. If you could kindly advise your number, we would be more then happy to remove it.