Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were installed in 2019, and in the summer of 2024, our window washer reported that the frame of the north window was cracked. We contacted Land****, and they sent their top installer, ****, to inspect. He indicated that it was a framing failure, and a schedule was later sent for replacement on warranty. They missed the first date, then claimed that the replacement was received broken a month or two later. After November, no one would respond to inquiries and the email went dark. I finally managed to correspond with a woman named *******, who assured me that all was well, but they were "busy". Then she went dark. I finally advised that I was taking the claim to small claims court, and sent it to the president, Mr. *****, the general manager Mr. *****, and the lady *******. No reply was received, and I am now about to file the claim for breach of warranty.

• Initial Complaint

  Date:20/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2022, I placed an order with Landmark Home Solutions totalling $28,000 for the supply and installation of windows and doors. I chose your company specifically for the advertised lifetime warranty on both parts and labour.
  
  I am now formally filing a complaint regarding a breach of that contract. Since April 2025, I have made numerous attempts—via phone, email, and online service requests—to request service under your warranty. This includes at LEAST 20 voicemails, all of which have gone unanswered. The only contact was a missed call on April 29 with no voicemail and no subsequent follow-up. I have tried every outlet to contact you, every social media, online platform, email, everything and NOTHING. I cannot leave a voicemail anymore not that it matters since you don't return them, but this behaviour is nothing short of *****, **** **********.
  
  Your warranty clearly states lifetime coverage for defects in materials and workmanship, including labour, glass seals, frames, hardware, and screens. Yet we are experiencing issues with two windows—one in our ensuite bathroom and one in our child’s bedroom—which remain unresolved despite extensive outreach.
  
  This lack of response and failure to honour your warranty obligations constitutes a clear breach of contract. I expect Landmark Home Solutions to uphold the commitments made at the time of purchase and restore SOME trust in your service.

• Initial Complaint

  Date:19/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were installed end of November 2024 by Landmark. I used my crank window for the first time a couple of weeks ago. It cranked open, but will not crank closed. Need a repairing here asap. I have phoned the office many times in the last two weeks but always get voice mail. I leave m my name and describe my issue but no one will return my calls. Last week I even called the salesman I dealt with and called him (at his own number). He told me he would contact Landmark. Still no phone call.

• Initial Complaint

  Date:18/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Landmark Home Solutions for a full window replacement project at my home, with a total cost of approximately $32,000. One of the newly installed windows is defective — it does not close properly and remains open, creating both a security and weather concern.
  This issue is clearly covered under the company’s Lifetime Warranty on hardware and moving parts, which states:
  “For as long as you own your Landmark window, Landmark warrants the hardware and moving parts of its Landmark window against breakage, cracking or other failure.”
  I submitted my first service request in April 2025, followed by a second request in May 2025 using the company’s online form. I also sent direct emails to the company manager, service manager, and customer service team — with no response whatsoever.
  It is extremely frustrating and unprofessional to be ignored after investing over $30,000 in this project. I am requesting immediate action to repair or replace the defective window in accordance with the warranty, and a timely, professional response from the company.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent $52,000 buying all new windows for our home. This spring we went to put in our patio screen and it was 2 inches too short. I contacted the installer on April 3rd and April 15th, he said he had some in his garage and he has never come back to install it. On May 14th, he asked me to send an email to him and **** *****, who looks over the production, and emailed him again on May 27th. I contacted the salesman, emailed him on the May 27th and no answer. I have called them a couple times and left messages and no one has contacted me back.
  
  I want the right screen for the patio installed.

• Initial Complaint

  Date:29/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract to install 2 new exterior doors signed with salesman ******* ** ****, Nov 26, 2024.
  2 doors installed March 10-11, 2025. Cost was $9300.
  A few weeks later the back door had caulking separating plus leaking around the door windows. It also wasn't closing properly and rubbing in the top corner. The sweep portion at the bottom of the door was separating from the door. The front door now won't latch properly and has blown open a few times if we don't lock it.
  Warranty claim submitted to the link they provided sometime around April 2, 2025. No reply. Emailed ****** ****, who the warranty email came from on Apr 16, no reply. Emailed 5 people from Landmark Apr 24 plus submitted the same online warranty claim, no reply. I called 4 different people at Landmark at this time and left voicemails. No reply.
  I finally connected on May 2 with a helpful person named *****, who I believe is a subcontractor installer for Landmark. On May 6, ***** emailed ****** ********* ; **** ***** ; ******* **** to see if she could get a reply. She included photos and the scenario. No reply.
  I replied all May 10 & 15 and still had no reply.
  Warranty states:
  Landmark warrants that all Landmark products installed, shall be free from defects in materials and workmanship, for the life of the product, or for as long as the original owner continues to be the registered owner of the premises in which they were installed.
  OTHER
  Weather-stripping and sweeps may become worn over time. Loose or worn weather-strips should be replaced. Landmark will ship these parts for up to 5 years at no charge. A clear coat should be applied to stained fiberglass doors every two years to maintain its “richness”.
  There is an exclusion about caulking, however I feel like it should last more than 2 weeks after installation to prevent water seepage/damage.
  *I may be ok with discussing it with media but would want more info.

• Initial Complaint

  Date:27/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase new windows and a back door
  they have a life time warrantee
  they were installed on Nov 22 2023 after numerous times trying to speak to someone
  I opened the bathroom window for the first time on May 15th
  the bottom piece came right off the window now cant open or close
  Have called and called numerous times sent email from wifes phone with all pictures no reponce
  called May 16 20 27 still no response just leave message or just hang up

• Initial Complaint

  Date:20/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Front Door purchased on Feb 11th, 2020; From Landmark Home Solutions; the handle on the door keeps discolouring; The Landmark lifetime warranty which they gave to me as a document; The door handle was replaced last year however there are two handle; the person that came only had one handle and said they would return to complete the repair. That never happened.
  
  I file another service request on Mar 29th, 2025 and also sent an email on the same date. We have tried calling and no one is returning our call. In the past we dealt with a woman by the first name of *******.
  
  The sales person was **** **** ************; *****@***************.com.
  
  I dealt with I think the service manager *** ******** ************; just after installation of the windows as there were issues with the handles. I called and left a message for him today. But I am tired of having to do this every two years and they take forever to respond.

• Initial Complaint

  Date:20/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling since March 4th (several times, several voicemails, various extensions) regarding to a warranty issue of a broken seal on one of the windows we inherited when we purchased our home. Completed the warranty transfer online as instructed when we acquired the house. When I called about this warranty transfer I was informed on Mar 26th by **** ***** the warranty transfer part of the website didn't work. I provided a screen shot from my files it was completed. Also, completed a service request, to be informed by ****** **** that they were having issues with this part of their website. I did received a job# from ****** ** (she returned my call due to leaving a message on her ext. This occurred on Mar 26/25 & that is all she could do for me). So, I started calling again-leaving messages on several extensions requesting a return call. Then, I spoke to **** ***** on Mar 26/25 (after my chat w ****** & she was who informed me that the warranty part on the site didnt work). I gave her all my information, provided the assigned Job #, emailed all my documents as she requested & she will get back to me. A month passed. No call. I called & emailed **** Apr 9th. NOTHING! Called several times, left voicemails on various extensions. On Apr 24, I connected with ****** ****. She informed me none of the information I gave to **** was recorded. I provided all my info & emailed my documents. ****** verified she rec'd them. ****** said she will call me the very next day. I asked "will you?" Response "Yes!" My phone is always with me. But NO CALL! On May 2/25 called ****** & left a message. It is May 12/25, I have not heard from ****, ****** or anyone at Landmark Home Solutions. I emailed several times, called every extension, left messages to make sure that no one at this company cannot say they did not hear from me. Presently, when calling the company's phone# a recording answers directing to leave a message. Messages left-NO Return call.

• Initial Complaint

  Date:08/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed customer agreement May 6, 2024.
  Gave cheque as down payment for $3929.68 which was cashed by Landmark.
  ****** ****** was the salesman and signatory on agreement.
  Work was promised to be done in about 12 weeks.
  A later email to Mr. ****** stated "we’re making you a custom sidelite at no extra charge".
  Several further emails to Mr. ****** were ignored.
  No further correspondence received from anyone at Landmark.
  No 'phone calls to Landmark were possible. No-one answers calls.