Reviews

Review Details

• Review fromJ. R.

  Date: 24/11/2024

  1 star
  They ignore timely free trial cancellations and steal your money. Even after they send you an email telling you, you will not be charged. A lawyer looking to make a killing could even have a class action on his hands. I live in ******* and was scammed by false promises. Luckily, I was able to cancel my CC to stop them from taking my money illegally, but I have not legal recourse from here.

  Shopify Inc.

  Date: 28/11/2024

  Hi ****, ?This is ****** and I am a Support Lead here at Shopify. I recognize that receiving a charge you werent expecting can be startling and appreciate you reaching out. To begin, since Better Business Bureau (BBB) reviews are public and we have strict standards around merchant privacy of information, Im limited in how I can assist here. However, I can provide some information and context that will help you with next steps.Generally speaking, when a merchant receives charges after believing their store has been canceled, it is due to one of two reasons: either the store was not fully closed, or there is an additional store that was established around the same time that may have been overlooked. It is important to note that our system cannot continue invoicing for a closed store.The first thing to do is to utilize our store recovery tool. By entering any email addresses you might have used, you will receive an email listing all stores registered to that address. This will allow you to determine whether these stores are active and still generating charges. You can access the recovery tool here: *******************************************************, If youre still unable to log in, or cant determine where the charges are coming from, then the best next step is to reach out to our Support team through this link: **************************************. Contacting Support to ensure that everything is fully canceled is the most effective way to prevent further charges. When you reach out, please mention that you are unable to log in to find the source of the charges, and our team will be able to assist you. In situations where someone is being billed but cannot verify ownership of the store, further details regarding the payment method may be required to address the issue. The owner of the payment method has the right to request its removal, effectively stopping any recurring charges. Thank you,****** | Support Lead

  J. R.

  Date: 04/12/2024

  Hi. I had a single store. I received an email from Shopify that I closed the account several days before the end of the free trial, and was STILL billed, not once but twice. I canceled the credit card used to secure the free trial. To me thats fraud, when you confirm that I closed my account and halted all business with your company, and yet you STILL attempt to take my money. Im not going to waste my time signing back up again to again, get stuck cancelling another credit card. Thousands of people like me common gain online about this shady business practice. If you cant keep your accounts straight, Im hardly likely to desire doing business with Shopify ever again. Good luck with your negative BBB reviews. I stand by my comments. I have factual evidence that I did everything correctly. Typical abuser behavior to blame the victim!

• Review fromKEVYN B

  Date: 23/11/2024

  1 star
  Finally worked out how to deactivate my Shopify store, and the next month was still charged the fee. Do not use this site. If you ever have used this site check your accounts, and make sure they don't still have your information. **************** (two separate employees two separate times, meaning it's part of their training and and textbook response.) tried to gaslight me into beleiving the charge was for a store purchase because it 'wasn't showing on their end' but I showed them the same exact $ amount the same exact day for months (with no additional Shopify labeled charges) proving it was the account charge. Sheisty behavior. Do NOT.

  Shopify Inc.

  Date: 26/11/2024

  Hi, Zz.This is ****** and I am a Support Lead here at Shopify. Since BBB reviews are public and we have strict standards around merchant privacy of information, well be limited in how we can assist here. However, I can provide some information and context that should help you move forward when you contact Shopify Support.Usually, when someone continues to be billed when theyre sure they canceled their store, one of two things has occurred. Either the store wasnt fully closed, or there was another store set up around the same time that the aspiring merchant forgot about. In either case, we have some tools to help and our Support Advisors will be able to guide you in getting the charges stopped and requesting a refund.The first thing to do is enter any email addresses you might have used into our store recovery tool. This will send a list of all stores registered to that address to that email, and from there you should be able to log in and see if theyre closed or still active (and therefore billing).The recovery tool is located here: ******************************************************* If youre still unable to log in, or cant determine where the charges are coming from, please get in touch with our Support. It isnt possible for the system to continue invoicing on a closed store, so getting in touch with our Support to make sure everything is fully canceled will be your best course of action to prevent future charges. Be sure to detail that you cant log in to locate where the charges are coming from, and theyll be able to help. In cases where someone is being charged but cant prove ownership of the store to get access and close it, theyll be asked for some details about the payment method charged instead. The owner of a payment method has the right to ask it be removed from a store, which also works to stop charges.Regarding the removal of your info from our site, once youve worked with Support to sort out the billing issue, you can submit a request to have your information removed under the Personal, Confidential, and Protected Health Information category at the link below:************************************************************* Best,****** C | Support Lead

• Review fromJoshua P

  Date: 17/11/2024

  1 star
  Its impossible to cancel your account have been trying to figure out how to stop them from charging my account for almost 3 months. But every instructional website including shopifys official site say to click settings in the left menu but there is no Settings button. Most places in their instructions link you directly where you need to go to cancel or make it easy to find if they are a legitimate business but I am about to file a claim with my bank for fraudulent charges if support doesn't get back to me in the next few days.

• Review fromTemperance R

  Date: 15/11/2024

  1 star
  Shopify has gone completely downhill getting rid of a contact number for customer support. My phone number has changed and I cannot access my Shopify account. There is a 2 step verification connected to my old number. I've tried emailing the support email that once existed and got an automated message back saying that you can not longer email for support and have to go thought the help center. BUT when you go through the help center the only resolution it give is to log into your account. THE PROBLEM IS I CANT. I've tried resetting password through email but it still asks me to verify by my old number. This is ABSOLUTELY UNACCEPTABLE and is ruining the reputation of the company and burning bridges with business owners. This is peoples livelihood and we should be able to speak with an actual person for issues that are complex. I will never use this platform again!

• Review fromRyan G

  Date: 14/11/2024

  1 star
  Company Information Business Name: Shopify Inc.Related Business: Stripe (Payment Processor)Service Type: E-commerce Platform/Payment Processing Nature of Complaint Primary Issues Unauthorized Withholding of Funds:Amount: Approximately $160,000 Duration: Extended period without justification No proper accounting provided No clear explanation given Improper Account Termination:No advance notice No clear explanation No appeal process Resulted in complete business shutdown Pattern of Non-Response:Multiple unfulfilled promises Systematic delay tactics Circular referrals between companies Failure to honor stated timeframes Business Impact Complete Business Shutdown Business previously valued at $500,000 Total loss of revenue Unable to process payments Loss of customer base Additional Damages:Administrative costs Timeline of Events Initial Issues Account Restrictions: ~2 years ago ************************************************************ Funds Seized Recent Resolution Attempts October 3, 2024: Formal support request October 24, 2024: Promised ***** hour resolution November 7, 2024: Still no resolution provided Resolution Attempts Communication Efforts Multiple support tickets opened Ticket #******** Numerous chat sessions ******************** Escalation requests Pattern of ********************************* Issues False Promises:Unfulfilled escalation promises Broken timeframe commitments Misleading statements about resolution Business Practice Concerns Lack of Transparency:No clear explanation of actions No proper accounting of funds No meaningful appeals process Resolution Requested Immediate Actions Release of all held funds ($160,000)Full accounting of all transactions Reinstatement of payment processing Access to account records This complaint demonstrates a clear pattern of unfair business practices, poor customer service, and failure to honor agreements, warranting immediate BBB intervention and investigation.

  Shopify Inc.

  Date: 20/11/2024

  Hello ****, 
  
  My name is *** and Im a Support Lead at Shopify.
  
  Thank you for taking the time to complete this review. I can recognize this situation has not been ideal and I would like the opportunity to review what has transpired. 
  
  Due to the public nature of the BBB I am unable to discuss account specific details. I have emailed you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to complete my review.  
  
  Warm Regards
  
  Jef - Shopify Support Lead

• Review fromRandy W

  Date: 10/11/2024

  1 star
  I'm EXHAUSTED with trying to remove my account with ********************. I mistakingly gave them information to help with an order from a company I buy from quite frequently. Never thought they would try to take over my life with every company I order from and pay. I CAN NOT even access my account to check on an order without them popping up for logging on. I CAN NOT access accounts just to shop for anything. They have COMPLETELY BLOCKED me from from resetting my password on several companies. It's like a FREAKING NIGHTMARE and it's not getting any easier. It's a complete INVASION OF PRIVACY. You give them your email and anytime you go to a site they pop-up before you can even log on. I've gone to their website and remove their access to login SEVERAL TIMES! They have NO EASY WAY to delete my account anywhere on their site. BUYER BEWARE if you give them your personal information YOU'RE in trouble because they are a more or less ************* I've reported them to the *** with a formal complaint and waiting. Unfortunately my next option is to take legal action real soon.

  Shopify Inc.

  Date: 13/11/2024

  Hello *****, I am *****, a Support Lead here with Shopify. I am sorry to hear you are having difficulties removing your data from Shopify. We do have a direct site that you can enter your details and request that your data be erased. If you would like to delete data associated with a Shop or Shop Pay account, please go to ********************************** you need any more assistance or have any more questions you can contact a Support Advisor through our *********** and they will guide you further. I hope this helps.Regards *****

• Review fromAnthony C

  Date: 25/10/2024

  1 star
  I registered for an account with ******************** a couple of weeks ago. During the initial setup, I set up 2-authentication for additional protection. I was also emailed codes to access my site. I lost or accidentally deleted the codes, and now when I try to log in with my user ID and password, it goes to authentication, asking for the codes or passkey. I can't get into the admin area of my site. to deactivate the 2-authentication feature. I have contacted Shopify support 8 times over a two-week period. At least twice, they responded with a general message "Thank you for reaching out regarding your account. In order to review your account and concerns, I will need further information to look on your behalf. Each email I received from them was exactly the same, with no effort to address my issue. All I wanted from them is to deactivate 2-authenticate or to give me temporary codes to access my admin area. I have given them all the requested verification info to take care of this issue. I have a monthly subscription and hope Shopify will honor their promise of excellent customer service. It does not appear that they care about my situation. Please check into this for me. Maybe they will fix the issue. Thanks ******* *******

  Shopify Inc.

  Date: 08/11/2024

  Hello *******, I am ***** a Support Lead here with Shopify. Sorry to hear you are having difficulties with your account login. Security is paramount here at Shopify and 2 Step Authentication helps keep your data and your customers data safe. In order to get the quickest response please log onto our *********** and speak with one of our Support Advisors through our 24/7 chat function and they will be able to get your access restored. Regards *****.

• Review fromJames F

  Date: 20/10/2024

  1 star
  My business was placed on hold I advised them I no longer need there services they told me a 120 days and my funds will be released there has been no updates that are always referring to an old ticket even when I advised I didn't want anything aside from my funds.

  Shopify Inc.

  Date: 22/10/2024

  Hello *****, 
  
  
  Thank you for taking the time to leave this review. Due to the public nature of the BBB I have sent you an email to the address provided to obtain some more information from you. Once you respond to my email I'll be able to review your store and determine what has happened to your payout. 
  
  
  Kind Regards
  Jef - Shopify Support Lead 

• Review fromCathlene W

  Date: 12/10/2024

  1 star
  My grandson temporarily used my **** Debit card on his Shopify acct and has requested Shopify removed my card info from his Shopify acct. I do not have an acct with ********************. Heaven forbid!!They have not removed my **** card info from his acct and have continued to debit unauthorized funds from my **** card. $415 last week, and I just woke up this morning to another unauthorized to payment to Shopify. I've been locking my card but got caught unawares overnight by Shopify just like last time. They are crafty and shady. operating under a presumably trustworthy company. If their debits hit my card at the wrong time they're going to cause me overdraft fees. Now I can't pay my rent this ********** ME AND OTHERS WITH THE SAME SHOPIFY THEFT CLAIMS. THANK YOU!******** *********

  Shopify Inc.

  Date: 18/10/2024

  Hello Cathlene,
  Having funds taken from your account unknowingly is not something that Shopify is here to do. All charges and dates are available to be seen clearly by the account owner, in this case your grandson. Please have your grandson contact us at our Help Center - www.https://help.shopify.com/en/ and our Support Advisors will get your details removed as quickly as possible so no more unexpected charges are made. Sincerely Orson | Shopify Support Lead.
  

• Review fromThomas N

  Date: 10/10/2024

  1 star
  I purchased a domain off of shopify. I tried getting the domain out, their customer support team said they were escalating it to their advanced team. Then never got back to me. I purchased the domain and I want it, I don't need to use shopify. They're saying that they can't find the domain.... but I literally showed them the receipt I got for purchasing the domain, the email used, etc. I feel like they're trying to lock me into the platform... everywhere else I used to purchase domains... I can easily transfer out.

  Shopify Inc.

  Date: 21/10/2024

  Hello Thomas,
  
  Chris here, an Operations Lead at Shopify.
  
  Thank you for sharing your concerns regarding your domain. Our records indicate our Merchant Trust Team responded back to you on July 15, 2024 about your domain via ticket ID: de70848c-8ee6-4e26-b5a4-374992951dee. Please review the following help document on transferring your domain to another provider: https://help.shopify.com/en/manual/domains/managing-domain-ownership/transferring-shopify-domains and contact our support team if you have any further questions.
  
  Thank you,
  Chris