Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wyse Meter Solutions Inc has 4 locations, listed below.

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  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York,, ON M3J 0J3

  
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  Wyse Meter Solutions

  Vancouver, BC V7Y 1C6

  
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  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  

Review Details

• Review fromJessica R

  Date: 17/05/2023

  1 star
  These guys didn’t give proper notice, we have made recent payment on file and yet they disconnected us in a heat wave, fully risking our health, and now stuck with a fee as big as our bill. We’ve had no notices/calls other than an already disconnected package hanging on our apartment door. ******** *** ************ ******** ****** ****** 

• Review fromJenifer G

  Date: 17/04/2023

  1 star
  We moved out of our apartment in December of 2022. Upon giving our notice to the building management in November, they sent over the cancellation forms with our forwarding address.
  Fast forward to February 2023, and we’re still being charged for utilities. Luckily, our bank took notice and cancelled the payment. We called Wyse customer service line, where they informed us that there’s a bunch of late fees associated with our last bill as it was mailed to us. When all other bills previous were email and our online account was cancelled and we were locked out.
  However, they mailed it to our old apartment and claimed they never got the cancellation forms with our forwarding address. We spoke with our building manager who provided proof of the fax and emails. Our old building manager also tried to talk to the customer service as did we with no resolve.
  The last time we spoke to their customer service. They took down our information and told us they would look into it and call us back. It is now been two months and we just got a notification from a third-party collections agency.
  **** ** ****** *********** **** ******* ****** ** *************** 

• Review fromClaudio T

  Date: 17/03/2023

  1 star
  This review will not help the company’s reputation. Took occupancy of a new build condo in August 2022 and it was vacant until January 1, 2023 when the unit was leased for the first time. Up until then billing was as expected until the final bill pre leasing when suddenly thermal charges climbed exponentially. I did contact them promptly and as they could not figure out what happened end, they opened a ticket for an investigation. From there things went south with a process that I was assured would take 7-10 business days stretching well beyond that to the point that I was advised I should pay it to avoid the account going into collections. I was assured that the case was open and they would get back to me. As can be surmised, all I got was crickets and as a result I decided to register a complaint with the Ontario Energy Board. I submitted all information and was again assured that Wyse will need to reply. Well they did but what I got was “ Your Wyse account has been closed as of 01/01/23. There is no balance due. We have also confirmed any usage that occurs in a unit while vacant is the responsibility of the owner. Due to this, no adjustments will be made to your Wyse account”. Hardly an explanation of what occurred. The OEB has also gone silent and I am left with having paid for a bill where the meter reading was suspect, the provider did no investigation and in fact could not even explain why some meter readings are estimates!
  I am currently reviewing if I can change provider as Wyse has shown itself to be untrustworthy and the OEB spineless

• Review fromGreg P

  Date: 16/12/2022

  1 star
  Terrible customer support, you have 2 choices, wait forever on hold, or opt for a call back that does not happen.
  I have been having an ongoing billing issue since August 2022, still not resolved. I have not lived in the apartment I am still being billed for, 3 times that have confirmed they have confirmed that the cancellation was received, yet I am still being charged for electricity 4 months later.

• Review fromRhea J

  Date: 11/12/2022

  1 star
  Horrible service. I faxed in paperwork to there company as I had given my 60 day notice and they still continued to take payments from me. When I called they told me they never received my paperwork and that I had made the mistake. I showed proof that it was faxed and they did not care. After paying 3 months when I no longer lived there, they informed me everything was done and payments would no longer be taking out. As of December 9th they took 700 dollars and informed me that I may have closed my account but I still gave them permission to take funds which doesn’t make sense. * ***** ********* **** ******* ** ***. Be carful and make sure you have proof of everything through email.