Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wyse Meter Solutions Inc has 4 locations, listed below.

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  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York,, ON M3J 0J3

  
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  Wyse Meter Solutions

  Vancouver, BC V7Y 1C6

  
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  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  

Review Details

• Review fromManan P

  Date: 23/09/2025

  1 star
  They increase service fee on every bill. Not just in cents, but a dollar or two. Without a notice.
  They also charge for thermal usage when their heating system is actually off and doesn’t provide heat at all. I noticed it during summer months when heat supply pipes are cold, my thermostat is on cool only mode, and I still received bill with thermal usage.

• Review fromMichael B

  Date: 07/08/2025

  1 star
  My mom has their meter hooked up, and she receives her bill from wyse. She was receiving e-bills that were stacked on top of each other and un legible. She received paper bills, which she said she won't be charged. They charged my mom 2$ per paper bill. Also she uses 10$ in electricity per month and receives a 50$ delivery fee, which seemed odd.
  Me and my mother called together to find out what was going on. I was ******** and belittled on the phone by their highly untrained staff. Even i was given little to no information on the reasons the issues were happening. I asked to speak to a supervisor, and now it has been over a week and the company doesn't want to take ownership of their mistakes. I did find out that for my mom's district wyse works with ***** *** and the issue with the e-bills were due to them being accessed on her phone. I'm still awaiting a phone call from the supervisor for such distasteful actions. I called back 7 days later to find out why i never received the supervisor call. The gentleman i spoke with said he can't find any of the information for a supervisor callback even though the lady took my first and last name, phone number and e-mail, I also received 2 e-mails from wyse. Very unprofessional and I want this cleared up.

• Review fromAnthony S

  Date: 22/07/2025

  1 star
  Wyse is a very unprofessional company … they tell you the calls are being monitored so I find it funny that they were not able to pull up my last conversation with them were I was assured my move out date was probably documented and promised me I wouldn’t be charged… of course **** *** * *** *** I was charged for a place I moved out from long ago

• Review fromMR W

  Date: 15/07/2025

  2 stars
  I never had issue with Wyse until I stopped being a customer. I closed my account & waited for my final bill knowing I was owed for over-payment. For weeks I inquired, via phone & email, asking about the final bill & was told to wait. Months later I finally got the last bill & refund amount. I called to find out when I'd get the refund & was told to wait. Finally, I was told if I didn't get a cheque within the week to call back & request an etransfer to compensate for the prolonged wait. A week later I requested the transfer. When it came it wasn't for the full amount. I called & was told there was a charge for transfers. I was NEVER informed of this - I would've waited for a cheque! I asked that it be cancelled & a cheque issued for the full amount. The agent initially said no then agreed to so I DIDN'T deposit the transfer. I got reminders to deposit the transfer so it was never cancelled. I asked to speak to a supervisor. None were available & I was told I could get a call back within 5 days. It never came. I called again asking to speak to a supervisor & was told none were available but one could call back. No one did. In the meantime someone from collections left 2 voicemails, without stating their name, saying the transfer reverted back to Wyse & an ADDITIONAL charge would be taken off for a new transfer. I called the # on my display & it was for a car company. On the 3rd voicemail the agent finally disclosed their name. I called & explained but she refused to offer the full amount or a cheque. She said I was indeed informed of a charge. (if I knew that why would I be irate?) I asked if she was calling me a **** she said "if that's what you want to call yourself." She was beyond ****. I asked to speak to a supervisor & she refused to transfer me to hers or any other supervisor. We hung up without resolving anything. One hr. later I called & reached a non-collections supervisor. Within the HOUR they sent an etransfer for the FULL amount - after 4+ months.

• Review fromBishar M

  Date: 06/06/2025

  1 star
  Terrible service. Bills are insanely high and unaffordable. I pay $400+ every month, and customer service doesn’t offer any helpful solutions or clear breakdowns. ***** **** * ***** ***** ** *** ****

• Review fromPayton F

  Date: 30/05/2025

  1 star
  **** ***** **** **** ********** We moved into our apartment in February , ** ********* set up automatic payments with this company. Every month has been payed for seeing it on *** phone on the website. But in the mail we received a notice saying we owe at least 3months worth of payments. That’s how long we’ve been living here. But on their website it says no payments remaining, it says payment was taking out automatic and is all paid for. But Today we got a notice again saying they are now going to cut off our electricity in a couple weeks if this issue isn’t resolved, let alone our landlady got involved and said we’re breaking tenancy agreement. *** ********* **** ********* ** ******* ***** ***** ****** ** *** ***** *** **** ********* ** ***** * ***** **** ** ******** ** ** if wyse can’t understand something is wrong in their end not ours. ***** ***** **** our names getting the bad rep ** *** ********* with our current landlord seeing this. Now we have to clear our names when we didn’t make this mistake.

• Review fromEyup B

  Date: 28/05/2025

  1 star
  Unfair Overdue Interest and Processing Fee
  I have been living in a REIT townhouse for 1.5 years. Management informed us that we would pay for water when we singed the contract. But, there was no bill for 1 year. We received a notification our mail box on May 23, 2025 and realized that REIT management started to take payment for water by the beginning of 2025 via **** ***** *********. In the notification, we realized that we had a bill for Jan. 1 to Mar 31, 2025, which is overdue and therefore **** applied us $4.41 overdue interest. However, they didn't send us a bill and we didn't know that REIT management started to charge for water.
  Second issue is processing fee. Only option to pay is with a debit or credit card. And, **** charged me $10.44 processing fee. Credit card payment option includes additional 2.25% fee. I didn't select **** for water bills and I believe this processing fee is totally unfair. They, should provide a free payment option.

• Review fromEva K

  Date: 27/03/2025

  1 star
  I am extremely disappointed with the recent billing practices of Wyse Meter Solutions Inc. Despite my consistent usage patterns, my last three bills were inexplicably higher -50% increase- than usual. There was no clear explanation provided. This lack of transparency and accountability is unacceptable. I suspect this company ********** billing amounts without actually reading the meter, *********** ******** ***** **********

• Review fromMadison P

  Date: 04/03/2025

  1 star
  I’ve had multiple issues with them messing up my hydro bill and often times I wouldn’t even get a response.

• Review fromleonard c

  Date: 07/12/2024

  1 star
  $37 delivery charge for a $8.37 hydro usage **** ******* ***** ** ** ************ *** ********** ***** *********