Complaints

This profile includes complaints for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York, ON M3J 0J3

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions

  Vancouver, BC V7Y 1C6

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a Condo owner at a property that uses Wyse services for collecting waste, water and power for the units. The initial setup process to collect payments is cumbersome. There was some difficulty in setting things up...payments were missed...but no notice of an issue was provided. Then a collection fee appeared on a invoice which was 3x the price of the monthly utility charge. I attempted to remediate and expected a credit for the charge...none was made.
  
  The main point here is that a collection charge was applied to my invoice with no notice of impending collection action or a collection fee. I believe they have a legal responsibility to notify the owner if there are any problems especially before applying a proportionally large charge on the invoice. I had thought I had set up automated payments but failed to complete it (which I found out upon receiving an excessively large invoice).
  
  The charge in this case may be small but they are likely doing this to other customers and their call center people, the 'managers' with their 'your request is denied' is pretty poor. This is really poor communication. The first agent was very good by the way...subsequent experiences have been lacking/poor.
  
  Lastly, we have no recourse. We are trapped with Wyse as they are the condo's agent for utilities. We have no ability to change providers as individual unit holders. Wyse operates as a monopoly and has so many additional charges which you have no choice but to accept. They should be provide exemplary customer service as well as being forgiving given all the additional charges they apply.
  
  The attached invoice shows the typical monthly charge and the 'collection fee'. As you can see...collection fee...which they did nothing as it's part of their billing system...they could have easily have sent out a 'there is a problem with your account as a courtesy' and it's 3x the typical monthly charge.

  Business Response

  Date: 02/10/2025

  We appreciate the customer taking the time to share their experience and sincerely apologize for any frustration caused. We understand how unexpected charges, particularly collection fees, can be concerning. While multiple notices were sent to the service address on file prior to the fee being applied, we acknowledge the customer’s feedback regarding communication and the overall experience. As a gesture of goodwill, the collection fee has been waived, and this adjustment will be reflected on the customer’s next billing statement.

• Initial Complaint

  Date:12/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking assistance with the ongoing harassment from WYSE Meter Solutions and now their Collection Agency REMOVEDwith regards to an invoice I continue to receive despite being told 4 different times by WYSE customer service that the issue on their end has been resolved.

  Business Response

  Date: 26/09/2025

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the inconvenience. After further review, we have removed the customer’s account from collections, and the recent notice can be disregarded. We also confirm that there will be no impact to the customer’s credit rating as a result of this issue. We regret the confusion and frustration this situation has caused and remain available to assist should the customer have any additional questions.

  Customer Answer

  Date: 26/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:25/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2023, the water part of my monthly utilities bill from Wyse was $32 with a base water charge of $1.09. Beginning in May 2025, the water part of the bill shot up to $99 per month with a fluctuating base water charge of ball park $64.00 without warning or explanation. I have called and emailed Wyse but have yet to receive an explanation for the hike. They did however tell me that the City REMOVED had increased the cost of water by 4.4% which doesn't add up to $64 from $1.09 for the base water charge. I am hoping for some answers from you. I would like a billing adjustment not only for the past 4 months but also for future months, plus an explanation as to why the base water has increased so drastically. Many thanks for your prompt response and attention to this
  issue. * REMOVED I am also being charged for gas which is not a used utility in this building.

  Business Response

  Date: 05/09/2025

  We appreciate the customer bringing this to our attention and understand their concern regarding the change in water charges. As part of our annual audit process, which coincides with the City REMOVEDs updated rate structure each spring, we reviewed all water and wastewater billing at the property. During this review, it was determined that previous billing did not fully reflect the correct base rate structure. The adjustment made in May 2025 was implemented to ensure alignment with the actual bulk charges for the building going forward. We can confirm that all current rates on the account reflect the tiered structure and base fees as provided by the City REMOVED. Additional information about these rates can be found on the City’s official website. We remain available should the customer have further questions or wish to review any specific bill in detail.

  Customer Answer

  Date: 08/09/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:28/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Note* I have been a OESP client since 2017 with REMOVEDHydro previously at REMOVED. Transfering to Wyse
  
  Wyse Meter when I moved into Toronto Oct 1/2021 from Kitchener, told me they needed a $130.00 deposit as they had no experience with me here in Toronto. The address of service I was moving to was REMOVED,Wyse Account #REMOVEDThey even had me fill out a pre-authorization Payment form, REMOVED. The employee from Wyse Kitchener told me because I was a Ontario Energy Supplement Program client, there would be no need to pay anything at all, my file would be transferred with no issues Newmarket Enrolment Centre and they would work with the OESP and there should be no issues. When I explained what I had been told from their Kitchener office, Toronto said, when OESP is approved from your new location in Toronto and if you move from this address to another electrical supplier they will refund me the $150 deposit paid! I agreed that would be fine. in April I commenced requesting my refund after 3.5 years at the Toronto address, the accounting said nothing was owed to me as they only had me established as OESP and never received $130.00. When I requested my first Wyse invoice where I has been clearly charged the $130 + the first months usage of hydro, as I had my bank records as proof, they declined to assist me any further and said the record was too far back and it wasn't possible anyway and refused to speak to me further. All of this was a REMOVED and I have proof. REMOVED. I would like to see some sort of reprimand for Wyse on this matter and I expect a full refund of $130.00. The charge was put through after my discussions in August on my impending move. Attached you will find The signed Enrollement/Wyse Pre Payment Authorization Form-REMOVEDBank Statement Pmt taken from my acct in the amount of $251.79

  Business Response

  Date: 08/08/2025

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the oversight regarding the deposit refund. Upon review, we confirmed that the original $130.00 deposit had not been refunded as intended. We have since processed a $150.00 e-transfer refund (including a $20 goodwill credit) to the customer’s email address on file. We regret the inconvenience this caused and appreciate the opportunity to correct it.

  Customer Answer

  Date: 08/08/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:16/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill has been consistently in the 60's range. I had both my air conditioners running during the month of June And my bill still wasn't unproportional to what it is now. Both my air conditioner units show how much a hydro they consume and it does not come close to the 800kw reading showed on my account. There has to be something wrong on your end. Explain how my hydro could jump from 150kw to 800kw. REMOVED 

  Business Response

  Date: 28/07/2025

  We appreciate the customer bringing this to our attention and understand their concern regarding the recent increase in electricity usage. To ensure accuracy, we have scheduled a site visit to further investigate the situation and confirm the meter’s performance. We will follow up directly with the customer once the inspection is complete and provide an update on any next steps. We are committed to ensuring the accuracy of our billing and appreciate the customer’s patience while we complete this review.

  Customer Answer

  Date: 28/07/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:26/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure why you would send me another bill and taking funds out of my account. I am not enrolled in the pre authorized payment program any longer as of back in February. Now you are sending me a second bill for the
  unit REMOVED. This is not my account. This is the second bill of this being sent to me. The first one
  was for the amount of $314.28, to which you have withdrawn from my bank account on June 16 2025.
  
  My account is REMOVED. I am not one bit impressed with your billing practices as I am catching many errors over the course of my time here. I am not going to have you credit my account for the amount of $314.28. I will be excpecting a transfer of funds back to its original destination. I do not know why you even made this happen considering I was informed that I was off the pre-payment plan. And told by one of the customer service representatives. REMOVED.

  Business Response

  Date: 07/07/2025

  We appreciate the customer bringing this matter to our attention and apologize for the inconvenience caused. After reviewing the issue, we have confirmed that the account associated with REMOVEDhas been closed, and all associated billing has been cancelled. A full refund for the amount charged is now being processed via e-Transfer to the customer’s email address. The refund should be received within 7–10 business days. We understand how frustrating this experience has been and are committed to ensuring it is fully resolved. If the customer has any additional concerns, we are happy to assist further.

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

  I would also like to note that my credentials should not have been used for a new account to which I did not give authorization for preauthorized payment.

  I have recieved money back. This should never of happened, Why are they continously having errors?
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:25/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Day,
  WYSE was the company providing energy service to REMOVED. We were at the time renting unit REMOVED. We had a lease agreement with REMOVED. and had set up an initial preauthorized withdrawal plan for monthly payments through REMOVED. Fast forward to the fall of 2024. We decided to move to a new residential location and gave our landlord the required two months notice of departure. We moved out of REMOVEDon November 15, 2024. On this same day our new lease began at REMOVED-REMOVED. WYSE's policy had been from inception to bill one month ahead of time for rendered services. There were numerous e-mail correspondances, between November 15, 2024 and today. We were assured financial restitution for all advanced payments and ongoing charges would be reviewed and resolved to the mutual satisfaction of ours and theirs. They provided accounting details of restitution, of which I have been unable to confirm, either as credits through my REMOVED accounts, or credits applied to my REMOVED Card. I have reviewed all REMOVEDStatements from November 15th through to June 15, 2025 and cannot find any WYSE credit. I have kept documentation of all email correspondances for reference. WYSE has continued to maintain their position of monetary neutrality - that they have already reconcyiled differences. REMOVEDsomewhat dismayed and frustrated that we cannot confirm this.
  If you can help sort out and expediate this matter it would be most appreciated.
  REMOVED

  Business Response

  Date: 07/07/2025

  We appreciate the customer bringing this matter to our attention and apologize for the delay in receiving their refund. We have confirmed that a refund of $25.03 is owed and have scheduled this amount for reissuance via e-transfer to the customer’s email address on file. The e-transfer is being processed this week, and we expect the customer to receive it by early next week. We regret any inconvenience this delay has caused and appreciate the customer’s patience. Should there be any further issues, we remain available to assist.

  Customer Answer

  Date: 07/07/2025

  Thank you for your support and timely communication regarding my complaint against WYSE. I am satisfied with their response and  payment I obtained through your advocacy. I consider this matter now satisfactory closed.
  
  With kind appreciation. 
  
  REMOVED

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water bill went from 38.00 one month to 210.00 the next. The company has been looking into this since February. The month bills are all over the place. It should be basically the same each month. I would just like an answer. They have been “investigating” for 4 months. I am not being charged interest but just need an answer.

  Business Response

  Date: 20/06/2025

  We appreciate the customer’s continued patience and fully understand their frustration with the ongoing billing investigation. We can confirm that a technician site visit was arranged for this week to further investigate the issue. We will follow up with the customer directly next week and provide a clear explanation of the findings once the investigation is complete. The customer’s account remains on hold during this review. We are committed to resolving this matter thoroughly and appreciate the opportunity to do so.

  Customer Answer

  Date: 24/06/2025

  
  
  I am rejecting this response because: Wyse metre has been telling me for months that they are waiting for a report on their investigation.  Ridiculous! The technician was here almost 3 weeks ago.  I think they are just stalling.  They keep thanking me for my patience, well, I am out of patience!
  
  
  

  Business Response

  Date: 03/07/2025

  We understand the frustration with the time it has taken to reach a resolution. Following the recent technician visit, we confirmed that the water meters were inspected and found to be in proper working order. While some billing has been based on estimated readings due to ongoing communication issues with the meters, we have reviewed the available data and confirmed that the usage aligns with the billed amounts. A copy of the technician’s site report was also provided to the customer for transparency. We are arranging a follow-up visit to fully resolve the meter communication issue and ensure more consistent readings going forward. As a gesture of goodwill, a $50 credit has been applied to the customer’s account. We remain available should any further assistance be required.

• Initial Complaint

  Date:27/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved on February 24 and requested a relocation form in my personal account, I received the last invoice, I paid it, I had a deposit of $ 120 remaining, I wrote to technical support, they wrote to me that your deposit was available and that was it, after which I asked how to withdraw money to the card or receive a deposit by check. in response, silence for about 3 weeks, I write to them almost every day… Please help me return the deposit, my account number REMOVED
  My new address REMOVED 
  Thank you so much

  Business Response

  Date: 10/06/2025

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the delay in processing their deposit refund. We can confirm that the customer’s refund cheque is scheduled to be mailed to their new address this week. We regret the delay and appreciate the customer’s patience while we resolved this matter.

• Initial Complaint

  Date:26/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased a Condominium I. November 2024.All the forms have been filled in to register for Wyse account to receive the Utility bills.It's May 2025 now.After multiple follow ups and reminders.I haven't received my first Utility bill.How can someone pay the bills at one go for the whole 7 months.How can I track the usage and improve on it.This is definitely NOT ok.

  Business Response

  Date: 06/06/2025

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the delay in issuing their first utility bill. We have submitted an expedited request to finalize the billing setup, and the first bill will be issued as soon as possible. As a courtesy, we have also waived the account setup fee. To support the customer, we’ve offered the option of a payment arrangement to break any balance into manageable installments, with no down payment required. We remain committed to ensuring that future billing is timely, accurate, and transparent.