Complaints

This profile includes complaints for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York,, ON M3J 0J3

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions

  Vancouver, BC V7Y 1C6

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill has been consistently in the 60's range. I had both my air conditioners running during the month of June And my bill still wasn't unproportional to what it is now. Both my air conditioner units show how much a hydro they consume and it does not come close to the 800kw reading showed on my account. There has to be something wrong on your end. Explain how my hydro could jump from 150kw to 800kw. **** ** ********* 

  Business Response

  Date: 28/07/2025

  We appreciate the customer bringing this to our attention and understand their concern regarding the recent increase in electricity usage. To ensure accuracy, we have scheduled a site visit to further investigate the situation and confirm the meter’s performance. We will follow up directly with the customer once the inspection is complete and provide an update on any next steps. We are committed to ensuring the accuracy of our billing and appreciate the customer’s patience while we complete this review.

  Customer Answer

  Date: 28/07/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***********

• Initial Complaint

  Date:26/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure why you would send me another bill and taking funds out of my account. I am not enrolled in the pre authorized payment program any longer as of back in February. Now you are sending me a second bill for the
  unit ******** **** ****** *. This is not my account. This is the second bill of this being sent to me. The first one
  was for the amount of $314.28, to which you have withdrawn from my bank account on June 16 2025.
  
  My account is ***********. I am not one bit impressed with your billing practices as I am catching many errors over the course of my time here. I am not going to have you credit my account for the amount of $314.28. I will be excpecting a transfer of funds back to its original destination. I do not know why you even made this happen considering I was informed that I was off the pre-payment plan. And told by one of the customer service representatives. ** *** ** * ** ********* **** ***** ** ** ******* ***********.

  Business Response

  Date: 07/07/2025

  We appreciate the customer bringing this matter to our attention and apologize for the inconvenience caused. After reviewing the issue, we have confirmed that the account associated with ******** **** ****** * has been closed, and all associated billing has been cancelled. A full refund for the amount charged is now being processed via e-Transfer to the customer’s email address. The refund should be received within 7–10 business days. We understand how frustrating this experience has been and are committed to ensuring it is fully resolved. If the customer has any additional concerns, we are happy to assist further.

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would also like to note that my credentials should not have been used for a new account to which I did not give authorization for preauthorized payment.

  I have recieved money back. This should never of happened, Why are they continously having errors?
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:25/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Day,
  WYSE was the company providing energy service to *** ******* **** *********. We were at the time renting unit ***. We had a lease agreement with *** ******* **. and had set up an initial preauthorized withdrawal plan for monthly payments through ** ****** *****. Fast forward to the fall of 2024. We decided to move to a new residential location and gave our landlord the required two months notice of departure. We moved out of *** ******* on November 15, 2024. On this same day our new lease began at ***-*** ****** **. WYSE's policy had been from inception to bill one month ahead of time for rendered services. There were numerous e-mail correspondances, between November 15, 2024 and today. We were assured financial restitution for all advanced payments and ongoing charges would be reviewed and resolved to the mutual satisfaction of ours and theirs. They provided accounting details of restitution, of which I have been unable to confirm, either as credits through my ** **** accounts, or credits applied to my ** **** Card. I have reviewed all ** Statements from November 15th through to June 15, 2025 and cannot find any WYSE credit. I have kept documentation of all email correspondances for reference. WYSE has continued to maintain their position of monetary neutrality - that they have already reconcyiled differences. ** **** *** * *** somewhat dismayed and frustrated that we cannot confirm this.
  If you can help sort out and expediate this matter it would be most appreciated.
  ****** ******* ** ******* ***** ** ***** **** ******** ****** ******** ***** ******** **********************

  Business Response

  Date: 07/07/2025

  We appreciate the customer bringing this matter to our attention and apologize for the delay in receiving their refund. We have confirmed that a refund of $25.03 is owed and have scheduled this amount for reissuance via e-transfer to the customer’s email address on file. The e-transfer is being processed this week, and we expect the customer to receive it by early next week. We regret any inconvenience this delay has caused and appreciate the customer’s patience. Should there be any further issues, we remain available to assist.

  Customer Answer

  Date: 07/07/2025

  Thank you for your support and timely communication regarding my complaint against WYSE. I am satisfied with their response and  payment I obtained through your advocacy. I consider this matter now satisfactory closed.
  
  With kind appreciation. 
  
  **** ********

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water bill went from 38.00 one month to 210.00 the next. The company has been looking into this since February. The month bills are all over the place. It should be basically the same each month. I would just like an answer. They have been “investigating” for 4 months. I am not being charged interest but just need an answer.

  Business Response

  Date: 20/06/2025

  We appreciate the customer’s continued patience and fully understand their frustration with the ongoing billing investigation. We can confirm that a technician site visit was arranged for this week to further investigate the issue. We will follow up with the customer directly next week and provide a clear explanation of the findings once the investigation is complete. The customer’s account remains on hold during this review. We are committed to resolving this matter thoroughly and appreciate the opportunity to do so.

  Customer Answer

  Date: 24/06/2025

  
  
  I am rejecting this response because: Wyse metre has been telling me for months that they are waiting for a report on their investigation.  Ridiculous! The technician was here almost 3 weeks ago.  I think they are just stalling.  They keep thanking me for my patience, well, I am out of patience!
  
  
  

  Business Response

  Date: 03/07/2025

  We understand the frustration with the time it has taken to reach a resolution. Following the recent technician visit, we confirmed that the water meters were inspected and found to be in proper working order. While some billing has been based on estimated readings due to ongoing communication issues with the meters, we have reviewed the available data and confirmed that the usage aligns with the billed amounts. A copy of the technician’s site report was also provided to the customer for transparency. We are arranging a follow-up visit to fully resolve the meter communication issue and ensure more consistent readings going forward. As a gesture of goodwill, a $50 credit has been applied to the customer’s account. We remain available should any further assistance be required.

• Initial Complaint

  Date:27/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved on February 24 and requested a relocation form in my personal account, I received the last invoice, I paid it, I had a deposit of $ 120 remaining, I wrote to technical support, they wrote to me that your deposit was available and that was it, after which I asked how to withdraw money to the card or receive a deposit by check. in response, silence for about 3 weeks, I write to them almost every day… Please help me return the deposit, my account number ***********
  My new address ******** ****** ******* ***** ***** ****** 
  Thank you so much

  Business Response

  Date: 10/06/2025

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the delay in processing their deposit refund. We can confirm that the customer’s refund cheque is scheduled to be mailed to their new address this week. We regret the delay and appreciate the customer’s patience while we resolved this matter.

• Initial Complaint

  Date:26/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased a Condominium I. November 2024.All the forms have been filled in to register for Wyse account to receive the Utility bills.It's May 2025 now.After multiple follow ups and reminders.I haven't received my first Utility bill.How can someone pay the bills at one go for the whole 7 months.How can I track the usage and improve on it.This is definitely NOT ok.

  Business Response

  Date: 06/06/2025

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the delay in issuing their first utility bill. We have submitted an expedited request to finalize the billing setup, and the first bill will be issued as soon as possible. As a courtesy, we have also waived the account setup fee. To support the customer, we’ve offered the option of a payment arrangement to break any balance into manageable installments, with no down payment required. We remain committed to ensuring that future billing is timely, accurate, and transparent.

• Initial Complaint

  Date:23/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a concern regarding my hot water bills for the months of March and April, which are significantly higher than my actual usage. Upon noticing the unusually high charges, I promptly contacted my building maintenance team to investigate any potential water leakage. They have since confirmed that there are no leaks on the premises.
  
  Subsequently, I filed a complaint with Wyse Meter Solutions several weeks ago. However, despite the time that has passed, I have not received any resolution or meaningful response from their team.
  
  Additionally, I have recently compared the current hot water meter reading with the billed usage, and there is a clear mismatch—my actual consumption is considerably lower than what has been billed. The readings shown on the invoice appear to be highly inflated and do not reflect my real usage patterns.
  
  Given the lack of resolution from Wyse Meter Solutions and the ongoing discrepancies, I am seeking assistance through your forum to ensure this matter is properly investigated and rectified.

  Business Response

  Date: 03/06/2025

  We appreciate the customer bringing their concerns to our attention and apologize for the delay in resolving the matter. Upon receiving the complaint, we requested photos of the water meter reading to assist in our review. Based on the information provided, we have scheduled a technician visit to further investigate the reported discrepancy. We will follow up with the customer after the inspection is complete and remain committed to ensuring accurate billing and a fair resolution.

  Customer Answer

  Date: 11/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The had scheduled the technician visit for today but no one has come to check the water meter, I waited all morning and even called them to ask the status of it. The customer care rep also didnt have any information on whether the technician is still going to make it or not. It is kind of disappointing because i had taken a leave from my work to stay at home and now I have lost money on that too.

  And only after they examine the water meter only we can know if they are going to correct the bill or not.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 24/06/2025

  We apologize for the inconvenience caused by the missed connection during the scheduled site visit. While our technician was onsite as planned, it appears we unfortunately missed the customer. During the visit, we identified an issue with the water meter, and as a result, all previously issued bills have been cancelled and reissued to ensure billing accuracy. A revised bill has been issued, reflecting corrected meter readings and service periods. The customer’s account is now in a credit status, and a full update has been sent directly by email. We appreciate the customer’s patience and sincerely regret the disruption caused.

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a unit at ** ******** ******** ** ********* and entered a contract with Wyse Meter Solutions for all the utilities. I inquired about the split between tenants for the usage of the utilities and was given a different answer every time I asked the same question. The price I was paying was very high and I had no access to the actual utilities usage. The unit was small and my daughter was very cautious while using the utilities and we still paid an average of 160.00 per month. We left at the start of February and were charged 130.00 for 10 days of usage with the unit being empty.
  
  Many tenants feel the same way and I found that larger units are paying the same price as we did!
  
  Companies should not be getting away with this form of abuse ! The company that rented the unit to us, ****** ***** ******* is aware of this illegal activity but omits it from tenants trying to rent the units !!

  Business Response

  Date: 16/05/2025

  We appreciate the customer’s feedback and the opportunity to clarify their final bill. The charges are based on a bulk billing model for both electricity and gas services. Under this structure, utility costs for the property are divided among residents based on a predefined allocation percentage. This model is determined by the building owner and outlined in the utility agreement for the unit. The customer’s final bill reflects usage across one electricity billing period and two gas billing periods, aligned with provider billing cycles. Even if the unit is unoccupied, charges still apply for the allocated share of building-wide consumption and fixed utility infrastructure costs. We remain available to provide a full billing breakdown upon request and are happy to assist further if needed.

  Customer Answer

  Date: 16/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  First of all, when I asked the landlord of the building what the allocation of utilities was for the unit I rented, they told me they did not know how Wyse was creating the bills. 

  I was never aware of the allocation in the Tenancy Agreement or in the agreement with Wyse Solutions.

  They claim my portion is 35%.. but 35% of what? What makes up the remaining 65%?

  As I mentioned before, every time I asked Wyse what the allocation was, I received a different response, so I want documentation to substantiate this allocation of 35%.

  I believe they are scamming people, because 160.00 per month for a very small unit of less than 500sqft is absurd.

  Sincerely,

  
  
  
  ****** ******

  Business Response

  Date: 29/05/2025

  We appreciate the opportunity to clarify the customer’s concerns. The utility allocation applied to the customer’s account was based on the configuration of the unit and has been applied consistently throughout the tenancy. The final bill was prorated to reflect only the days of occupancy within each billing cycle, and a breakdown of the charges has been provided directly to the customer. We understand the concern and remain available should any further clarification be required.

  Customer Answer

  Date: 06/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  On the contract with Wyse, it is stipulated that the reading is for individual meters. I was never aware I as splitting the cost with other people. Property Manager told me I had my own meter and even showed it to me. 

  This company is charging people even when units are empty to recover cost of tenants who choose not to pay because they know they cannot turn off services due to the splitting of the utilities. This is * **** and unfair to people and I want some of my money back because there is no way we spent 160 per month in an apartment that was 500 sqft with no washer and dryer. 

  This needs to come to the attention of other consumers because had I known this I would have never rented the unit!!!!
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 23/06/2025

  Each townhouse consists of two stacked units and receives a bill from the local utility provider for the entire townhouse for electricity and natural gas. The utility bill is based on actual consumption. Wyse was retained by the landlord to apportion the utility bill for electricity and natural gas between the two units comprising the townhouse. The apportioned split is based on square footage. The larger unit is responsible for 65% of the overall bill from the utility provider and the smaller unit is responsible for 35%. In addition, each unit is metered for water consumption. The customer's bill consisting of $160 is in line with average consumption and billing charges for 3 utilities.  We regret any confusion regarding the billing model. Wyse has followed the agreed-upon structure in accordance with the information provided for the property. We remain available should the customer wish to discuss any specific bill in more detail.

  Customer Answer

  Date: 26/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I keep explaining the same situation. When I rented the unit I was never told I would be sharing my utilities with anyone. I was misled and signed a lease agreement without knowledge of the situation. This should not be legal in any way.  I never agreed to sharing utilities so my contract with Wyse should be null and void and I should get a refund. **** ** * *** **** and I do not trust the reading of the meters at all.

  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 27/06/2025

  We understand the customer’s continued concerns and appreciate the opportunity to provide clarification. Wyse’s role is to bill residents in accordance with the utility structure set up of the property. We are not involved in setting the terms of the lease. We can confirm that all billing from Wyse has been applied consistently based on the information and structure provided for the property. We remain available should the customer wish to review any specific bill in detail.

  Customer Answer

  Date: 08/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Their actions along with ****** ***** ******* are illegal and a violation of tenants rights. I will be seeking legal help and taking both to court.

   

  Thank you
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th 2025 I used Wyse' online customer portal to submit a bill payment for $568.27. I had to pay an additional $13 for "processing" which by itself is stupid enough- but I digress. I submit the payment, and move on to paying other bills as usual. The next day I notice my bank account is surprisingly low- because Wyse double charged me. So instead of our (whopping) $568 bill, we are now out almost $1200. Of course they close at 6 and I see this at 6:30 so I call the next morning only to be given the runaround, told to call my bank to ask for a stop payment. I call the bank who tells me that it is really strange that they said that to me, because a stop payment doesn't work here. The money is already in Wyse' account. Bank tells me to call Wyse back. I call Wyse back and escalate to a supervisor because no one gives a damn to help you. The supervisor gives me the exact same runaround- the "best" they can do is either wait 6-8 WEEKS for a cheque in the mail or maybe they can get an E-Transfer after 7-8 business days. Are you joking? My apartment is a shoebox, but we pay almost $200/month in utilities. 80% of the bill is just ***** fees on fees. I know Wyse is overcharging and is currently being investigated for it's practices (and is appealing it so they can continue to be ******) but why should I pay $13 for processing when you clearly don't process? I am going to lose my apartment because of this, and no one cares. I need my refund NOW, not in 6-8 weeks!! If I can pay you in 5 minutes, you can pay me in a day or two. This is totally unacceptable for the shockingly high cost. I am disgusted with how much apathy they show when talking to them especially when THEIR mistake may very well cost me my home. I have no choice to switch providers because my landlord requires us to use Wyse (**** ****** *** * ********) so I am stuck with this awful company.

  Business Response

  Date: 14/05/2025

  We appreciate the customer bringing this matter to our attention and apologize for the frustration caused by the duplicate payment.  As soon as the issue was identified on May 6, 2025, the duplicate charge was reversed, and a confirmation email was sent to the customer. Additionally, an on-bill credit of $13 has been applied to cover the processing fee associated with the duplicate transaction. We regret any inconvenience this situation has caused and remain available should the customer require further assistance.

• Initial Complaint

  Date:31/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved last December. A month before I moved I contacted Wyse meter to have them terminate my service for the end of December. They responded by replying to inform me that it could take 2 months for them to process my termination of service. It's been more then 5 months, going on 6 months now (I filled their termination notice forms back in November of last year (2024), here we are in April and they still have not processed my refund. I supplied them with my new mailing address 5 or 6 times. I have not received anything, except maybe lot's of emails telling me to be patient, it does not take 6 months to process a termination of service. Where is my money? I want interest on the amount owing.

  Business Response

  Date: 11/04/2025

  We appreciate the customer bringing their concerns to our attention and apologize for the delay in processing their refund. The account was finalized in January 2025, and a refund is now ready to be issued. To help expedite the process, we have attempted to contact the customer multiple times to confirm whether they would prefer the refund to be sent via electronic funds transfer (EFT) instead of by mail. We have not yet received a response. We remain ready to issue the refund promptly once we confirm the customer’s preferred refund method. We thank them for their continued patience and welcome the opportunity to resolve this matter as quickly as possible.