Reviews

This profile includes reviews for Insight Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Insight Pest Solutions has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Insight Pest Solutions

  22 Antares Drive, Unit D Nepean, ON K2E 7Z6

• 

  Insight Pest Solution

  1080 Castle Hill Cres Ottawa, ON K2E 7Z6

• 

  Insight Pest Solutions

  1 Crescent Road Huntsville, ON P1H 1Z6

• 

  Insight Pest Solutions

  22 Antares Drive Nepean, ON K2E 7Z6

• 

  Insight Pest Solutions

  1000 Windmill Rd Dartmouth, NS B3B 1L7

Review Details

• Review fromColby M

  Date: 19/09/2023

  1 star

  Colby M

  Date: 19/09/2023

  Door salesman came to sell the service to my neighborhood and offered a deal for quarterly service and said I could cancel at anytime but to sign up now while there was still a spot. What they did not tell me was that there would be a $200 closing cost for canceling. The service was okay. the specialist was super nice and professional but all they do is lay ant traps and spray their pesticides. I can do that myself. Only reason I signed up was because we were having a bad ant and hornet problem with all the rain. it was the worst weve seen it in the years we have lived here so thought the timing was right to try. I was planning to cancel after first service but then found out about closing cost. Not happy. We just had a baby and my wife is not working so we cant afford to pay either the closing cost or the service and they said there is nothing they can do.

  Insight Pest Solutions

  Date: 04/04/2025

  Hello *****, thank you for taking the time to reach out to ***
  
  Im truly sorry to hear that your experience with us wasnt a positive one. Our sales representatives face various challenges while working in the field, including technical difficulties and weather conditions. While these obstacles can affect the process, they do not excuse any deviation from our standard approach to sales conversations. Please know that any issues you encountered were not intentional on our part.
  We want to ensure that every customer fully understands the services theyre committing to before moving forward, including promptly emailing the service agreement for review. From your comments, it seems that you did receive and review the agreement before making your decision, which we appreciate.
  At times, sales conversations can become overly focused on certain aspects of the program, causing other important details to be overlooked, and for that, we apologize. Many of our long-term customers have signed up through similar sales interactions at their front door and continue to trust us with their pest control needs year after year.
  Please dont hesitate to reach out to our office if you have any further questions or concernswere here to help!

• Review fromDave L

  Date: 31/08/2023

  1 star

  Dave L

  Date: 31/08/2023

  The salespeople are focused on one thing only and thats to get you to sign the contract. They did not explain their cancellation policy completely. In fact said you can cancel anytime. They failed to mention theres a hefty fee if you cancel. Also in our case the product made no difference whatsoever Then they use the excuse it takes over two applications to become effective. What the heck? By that time youre into July or August and most bugs are gone. What a scam. Zero stars for me.

  Insight Pest Solutions

  Date: 04/04/2025

  Hello! Thank you for reaching out to us. 

  Im truly sorry to hear that your experience with us wasnt a positive one. Our sales representatives face various challenges while working in the field, including technical difficulties and weather conditions. While these obstacles can affect the process, they do not excuse any deviation from our standard approach to sales conversations. Please know that any issues you encountered were not intentional on our part.We want to ensure that every customer fully understands the services theyre committing to before moving forward, including promptly emailing the service agreement for review. From your comments, it seems that you did receive and review the agreement before making your decision, which we appreciate. At times, sales conversations can become overly focused on certain aspects of the program, causing other important details to be overlooked, and for that, we apologize. Many of our long-term customers have signed up through similar sales interactions at their front door and continue to trust us with their pest control needs year after year. Please know that we make every effort to provide comprehensive training to all our technicians to ensure high-quality service. Additionally, we offer free follow-up services for our customers, which are available at any time to address any further concerns or needs you may have. 
  Your satisfaction is important to us, and were here to support you every step of the way.

  Please don't ever hesitate to reach out to our office to answer any questions or concerns!
  
  

   

   

• Review fromFaye F

  Date: 14/07/2023

  1 star
  Not satisfactory . ******** made promises the company could not keep. Salesmen hired from **** & not aware or just making promises he KNEW were wrong to make a sale !! Promised the technician would spray my attic. But on initial visit, tech said not something they do. Also said his weight plus weight of the equipment was too much for the ladder & would be liability for the company if he fell on ladder or fell through the attic flooring !! Tech overweight !!! Unbelievable that this company would hire salesperson from **** to make don't to door sales with out proper knowledge of company policies !!! I asked tech to leave. I no longer wanted their service. Within minutes, he returned with a local office manager on his cell phone. She stated he could go up the ladder & just spray around from the top of the steps . I was furious by then & told her I no longer wanted their service & wanted to speak to the owner.

• Review fromLynn M

  Date: 11/11/2022

  5 stars

  Lynn M

  Date: 11/11/2022

  I found the service excellent. The agent was very knowledgeable about the type of pest and their behaviours. He ensured that any possible entrance was dealt with and recommended what areas needs fixing. I feel my home is now secure. I wish I had called them earlier.

  Insight Pest Solutions

  Date: 02/07/2025

  Hello ***** 
  Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience with us.
  Providing exceptional service and support is at the heart of everything we do, and we're thrilled to know we met your expectations.
  If there's ever anything more we can do for you, please don't hesitate to reach out! Thanks again for choosing Insight!

• Review fromLee R.

  Date: 17/08/2022

  1 star

  Lee R.

  Date: 17/08/2022

  This business is a scam - ******************* came to my door saying names I had never heard claiming to be your neighbors he signed up (they didn't) and wouldn't let me read what I was signing (made sure sun was right on ipad) and then wouldn't send me the contract immediately citing technical issues etc. He promised over and over that I was just signing that it WASN'T a contract and for single use only but when I get the email with the contract (thank goodness I read it) it says I signed a 1 year contract and have 3 days to get out of it. I did contact them and told them what a dirty business this was (they didn't seem to care) and they cancelled it (after sending me message saying I was going to be charged cancellation fee but I think this truly was a mistake). Would highly recommend steering clear of them altogether as looks like I am not the only one who has had this happen to them (but seems like I had the best outcome).

  Insight Pest Solutions

  Date: 17/08/2022

  Hello ***, thank you for taking the time to reach out with your concerns. I'm very sorry to hear that you did not have a positive experience with us. All of our sales representatives face a myriad of obstacles while out knocking on doors all summer, including technical issues and weather factors. This does not excuse a variance from how we approach our sales conversations, but please be rest assured that none of it is intentional on our behalf. We want all of our customers to completely understand what they are signing on for prior to engaging services, including ensuring that the service agreement is emailed promptly for review. It does sound, by your comment, that you were able to receive the agreement and review it and make an informed decision. Ultimately, sales conversations can sometimes be hyperfocused on one part of the entire program and all of the information becomes lost in the chat. For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well!Please don't ever hesitate to reach out to our office to answer any questions or concerns!